PlumbNation Reviews

Name: PlumbNation
Rating: 2.56

2.6 Rating 271 Reviews

39 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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Anonymous

Anonymous // 01/01/2019

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“Returned items and still have not received refund months later. Every time you call up they state they’ll call you back but never do. Still have not received refund.”

Helpful Report

Posted 1 year ago

“Very upset. Boiler promised for delivery yesterday.. now they are saying anytime today. Awful customer service. Avoid.”

Helpful Report

Posted 1 year ago

“This is in addition to my previous review where I reported several issues I had with this company. I can report that they have sorted out my order completely. I can recommend this supplier and if you have any problems then be persistent and they will resolve it.”

Helpful Report

Posted 1 year ago

“Have ordered a radiator but a size too small. This was because their website misled me in believing the radiator was more efficient than it actually was (have checked this with the manufacturer before installing). I now have to return it but waiting for 2 weeks now to get a complete response from them. Also they have not acknowledged yet my complaint about their website. Whenever I try calling, am giving up because not enough time to wait in the cue. Return process seems encumbered, not much of response from customer service on emails.”

Helpful Report

Posted 2 years ago

“Hopeless. Totally useless. DO NOT USE THIS COMPANY. They will lie to get you off the phone. I have been waiting since 13th April for a sink. It's now 26th April. They have blamed DX twice for losing items. I simply don't believe them. They promise to call you back but don't. I am SO FED UP WITH THEIR LIES. They have effectively stolen my money and failed to provide the product. NEXT STOP SMALL CLAIMS COURT.”

Helpful Report

Posted 2 years ago

“Ordered battery heat alarms from this company,and when delivered noticed one of them had a "replace by" date of 2029. Basically 3 years out of date as they should be a 10 year life expectancy of battery and rf module (not the 7 years this one has) Emailed company who didn't want to know. Contacted manufacturer who thought this was highly irregular and told me to request a return of the out of date order.”

Helpful Report

Posted 2 years ago

“Poor customer service, don’t deal with any issues dispute phoning and emails. Will not buy from this company in the future .”

Helpful Report

Posted 2 years ago

“I am disgusted! In 2017 I bought a shower rail set. They took my money and asked to wait for stock which turned out to be unavailable. Eventually got a refund. Here I am in 2022, my old tab broke, I have no shower, paid £10 extra to get it next day, to receive a message that my tap will be delivered with 6 days delay. I got £10 back, no reply to my email. Another automated message got sent to me on 5th day with estimated delivery date in 12 days! Scammers operating your money. Avoid!”

Helpful Report

Posted 2 years ago

“To summarise Plumbnation in two words, Completely Hopeless. Ordered an oil tank needing it fairly urgently and despite chasing every single week, neither Heather nor Sean in their customer service team were able to achieve any progress. Nearly 7 weeks later they decided to refund our order, thus leaving us still without an oil tank, now running low on heating oil and with significant time on the phone utterly wasted. Avoid Plumbnation at all costs - should really be called Dumbnation.”

Helpful Report

Posted 2 years ago

“Received half an order, which wasn’t what was ordered any time. Tried to return the goods to be told I was outside the 14 day window, which as the goods were delivered on 24/03/22 & I contacted them on 28/03/22 would suggest they aren’t good at maths. Still trying to get a response but nothing as yet. Avoid at all costs, currently £75 + £10 postage out of pocket.”

Helpful Report

Posted 2 years ago

“Been waiting for 5 months for a replacement cistern. They do not even bother to respond to emails. Do not buy from this company.”

Helpful Report

Posted 2 years ago

“Avoid this company will never order again took a day off work waited in all day for a collection no one turned up rang them up spoke to a women called karen who is very rude with no customer servce skills would never order from this company again”

Helpful Report

Posted 2 years ago

“What can i say about this company had a email saying my fire what i am returning would be getting collected well the day has been and gone no one turned up take in mind i had to book leave from work as iv stayed in all day waiting this collection date has been getting arranged since the 4th of january it is now the 14th also the fire is my 80 year old father's who is getting really stressed out about this and needs a refund to go and purchase the right one”

Helpful Report

Posted 2 years ago

“What can i say about this company an absolute joke sick of emailing getting no reply i am trying to return a fire for my 85 year old father who wants a refund take in mind he is on a pension and doesn't have alot of money do any of the bosses ever read these reviews because you need to get better staff who will reply to you”

Helpful Report

Posted 2 years ago

“Ordered a central heater timer on 4/1/22 & paid standard delivery as advised. The next day got an email from plumbnation saying I’d need to pay an additional shipping amount of £36! Still awaiting a response to my email asking them to explain extra costs given the item weighs a few grams and is less A3 size! Tried ringing during office hours and all I get is a recorded message saying they’re closed. Will keep you posted!”

Helpful Report

Posted 2 years ago

“Have purchased several boilers (and other equipment) from them over the last year or so, with no problems. But I needed to do a return for the most recent one, in October. Contacted customer service a couple of weeks later, asking for them to organise a return. Two months later, absolutely nothing. I have called, emailed, etc - they tell me that the return is in progress and they're waiting for a response from their distribution centre, but really it's nonsense - they're just cheating customers out of money. Avoid like the plague. Dreadful customer service.”

Helpful Report

Posted 2 years ago

“Terrible service, we paid extra delivery monies to ensure a prompt delivery as we were without heating so required a boiler ASAP. It never arrived despite us calling on the morning asking them to reassure us that delivery would be made, to which they said it would. We requested a refund; they have since tried to palm us off saying they attempted delivery (which they did not) and also later on in the day claiming 'it's been delivered', quoting somebody elses order and breaking GDPR by sending us a delivery note belonging to someone else's order with their name and delivery address for an order that was placed a month before ours! They are now ignoring us entirely. AVOID like the plague!”

Helpful Report

Posted 2 years ago

“Brilliant service. My order was processed and delivered speedily on the date that was promised. My electric fire was packaged really well and I am thrilled with both the product and the price. I've read some other reviews but my shopping experience with PlumbNation could not have gone better.”

Helpful Report

Posted 2 years ago

“I purchased an electric stove from them on Tuesday evening online at 7.20pm. Recieved an email saying my new stove would be delivered this Friday 19 November. The day after recieved another email confirming my delivery date. Then I looked at plumb nations reviews and became really worried becouse of all the negative reviews. However I had no need to worry as my new stove arrived in excellent condition at 9.12am Friday 19th as promised. So don't worry if you have ordered anything from plumb nation I'm sure you will get it when they say. It was an excellent price too. So thank you plumb nation. Chris Clegg. West yorkshire.”

Helpful Report

Posted 2 years ago

“PlumbNation's customer service is shockingly bad - once you have confirmed and paid for your order they don't really care if, when or how your goods arrive. After waiting in all day, the boiler that we'd ordered did not arrive. Customer Service did not even acknowledge my email queries to them until I escalated my concerns via PayPal for a full refund. After some communication, I was finally contacted directly by the courier company to arrange a new delivery date. When the goods arrived, they were soaking wet, as they'd clearly been left outside in the rain for days. Again, I contacted PlumbNation Customer Services and was only contacted back when I addressed my concerns via PayPal (not their own cutomer service email address). Due to potential water damage of the goods I agreed to an exchange - what a mistake that was, I should've insisted on a full refund! The delivery of the new boiler to exchange for the water damaged one was arranged by PlumbNation and I was sent an email confirming my new delivery date. Again, they advised they couldn't guarantee a specific time so I'd have to wait in all day. Luckily, because of the issue with our first delivery, I had the number of the courier company. I contacted them directly (on the delivery date stated by PlumbNation) to ask what time to expect my delivery, as I was unable to stay in all day for a second time. The courier company advised that my delivery wasn't on their schedule for today but after the weekend - 3 days later! To hear this was extremely disappointing as PlumNation had confirmed in writing (via email) to me a Friday delivery but had then scheduled it with the courier company for the Monday after! Had I not had the courier company's phone number that would have been a second day wasted, sitting at home, waiting for a delivery to arrive that wasn't coming. In the end my husband drove over to the courier company's depot to exchange the goods himself! And it was a good job that he did as when he arrived, our pallet of goods was sitting outside in the rain! Had we waited for the goods to be delivered to us on the Monday, who knows how soaking wet they would've been! I emailed Shaun McGee, PlumbNation's Customer Service Manager on 1st November regarding the goods not being delivered on the date specified for a second time, that my husband had to take time out of his own working day to do the boiler exchange himself and that for a second time our pallet of goods had been left outside in the rain! The date is now 15th November and I still haven't received a reply from Shaun McGee or anyone else in the customer service team to acknowledge the numerous issues we have had with our order. This is the first time we've ever used PlumbNation and it will certainly be the last! DO NOT USE THIS COMPANY.....the £50 or whatever you might save is honestly not worth it considering the days you may have to miss from work to wait at home for your delivery that is more than likely not coming and then electrical goods arriving soaking wet after being left outside in the pouring rain. AVOID, AVOID, AVOID!”

Helpful Report

Posted 2 years ago

PlumbNation is rated 2.6 based on 271 reviews