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PlumbNation Reviews

2.7 Rating 284 Reviews

42 %

of reviewers recommend PlumbNation

Company Reviews

Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a delivery date. Took the day off from work, I'm self employed so lost a days money. The delivery didn't arrive, no phone calls received and no apology. I was told to remain home from 8am until 6pm. When I spoke to someone at Plumbnation they told me delivery was nothing to do with them as it was down to their supplier. They claimed to only have contact with the supplier via email and didn't have a telephone number. I bought the radiators from Plumbnation so therefore the awful service is totally down to them. My plumber was booked for Saturday so I've also had to cancel that.”

Posted 3 years ago

“After reading some of the reviews on this page after placing an order I was concerned something would go wrong. However I was proved wrong. Phone query answered promptly by Liam, item delivered on requested day and very happy with my new electric fire which was £75 cheaper than anywhere else. Thank you”

Posted 3 years ago

“I really wish I had read the reviews here first!! The same experience as cited below. Took my payment etc, "confirmed" delivery then ... nothing. No response to emails, phone calls. I am now trying my credit card company for a refund. My part was the timer control for a not so old boiler. Subsequently talked to a gas fitter who told me these were no longer available!! DON'T USE THIS COMPANY!!”

Posted 3 years ago

“Horrible customer service. Two months waiting for a refund or replacement of broken fireplace. Very disappointed.”

Posted 3 years ago

“Terrible terrible customer service. I ordered a toilet which had very very fine print that said it did not include a cistern or seat. My fault, admittedly. I emailed to request a return (I was happy to pay the cost of return delivery) and after around a week I was told my return had been accepted and they would arrange collection for me. 4 weeks and countless emails later and I still haven't had the item collected or my refund issued. I usually get a reply to my emails within 24-48 hours apologising for the delay and promising to fix the issue... then radio silence. Trying to call is useless. I usually give up after being on hold for 20 mins or more. Very frustrated and very disappointed by such a low level of after-sales service.”

Posted 3 years ago

“I have had this experience several times now, so not a one off. They take your order and money, even if the item is not in stock at the suppliers. They send you a confirmation e-mail with a confirmed delivery date. When this date comes and goes with no delivery, it then transpires that no item was ever in stock. It's deceitful and poor business practice. The effort that you have to go through then to even get them to answer the phone is painful, ALL calls to them take in excess of 30 mins to get answered, sometimes with the phone being put down on you upon answering. A very stressful experience. I am a trade customer as well, a plumber who needs factual information from suppliers in able to run my own business successfully. I have given them enough chances now to treat me with the basic amount of respect. Time to stop giving them my business.”

Posted 3 years ago

“Avoid this company at all costs. They will take your money for products which they either do not have or are not interested in supplying, they will not communicate this to you and you will spend weeks on the phone chasing the order to be told that they will 'speak to distribution' about it and email you back immediately. No emails or calls ever arrive and you will be back to phone roulette having given up obtaining the product but now in search of a refund. No refund will arrive. My boiler cost over £2,500 and never arrived. I am starting a court action on Monday.”

Posted 3 years ago

“Delivery fine. Top 2nd heater packing ripped. Parts missing. Numerous emails sent. TrIed phoning loads times cannot get answer. Eventually email response going to send returns label. Nothing. Emailed again. Label sent to me. Parcel has never been collected. Emails sent again. No response. Customer service appalling. Will I get refund? Not seeming likely. Nearly 3 weeks later. Not holding out much hope. Wish I had read reviews bef ore ordering. More bad than good. Shameful.JC”

Posted 3 years ago

“Ordered a dimplex false flue pipe that was described as in stock ! Paid online and received e mail saying item was not in stock but would be sent within a few weeks once in stock ! That was over a month ago now we are still waiting ! This company needs checking out by trading standards as this type of behaviour seems to be the norm !”

Posted 3 years ago

“Well I did get refund if 5 days is prompt. The item I ordered was a boiler which they don't stock and was told it was obsolete and no longer made. So why is it on the website? If you are going to use Plumbnation my advise is to make sure they have the item before you order. That is if you can get through on the telephone and I am still waiting for them to answer my emails.”

Posted 3 years ago

“DO NOT USE THIS COMPANY!! If you want your item 40 + days after you purchased it and have to write, 1 email to the managing director who will not reply. Type 3 live chats, have 4 telephone calls to track your item and delivery slot down and in the end just get a refund cos you are so worn down..Then this is the perfect company for you!”

Posted 3 years ago

“PlumbNation take your money immediately and it's up to you to try and get it back. Some sort of game they play, you will be promised 3 to 5 day delivery well that comes and goes, then to cancel and get your money back is like pulling teeth and watching paint dry . Then there is customer service ? what customer service they're not interested and rude then eventually ignore you. Something is not right about them, be warned all you good people out there ,also check Facebook reviews there's too many unhappy honest people with the same painful story to tell . Be warned”

Posted 3 years ago

“Have bought a bath shower on 26th of Aug ,it's been delivered on the 1st of September that i been refused the delivery the same dau .up to now haven't received the refund yet !!!despite of many times rang a sent emails to them nobody answers the emails . haven't received the refunds yet . Its scam do not buy anything from this company.”

Posted 3 years ago

“Please Be Aware... DO NOT USE! Boiler did not arrive and kept messing us about with fake delivery dates. They are scammers and do not care. Don't say that you werent warned. We have done everything to get a refund and they keep lying and promising that the refund has been issued but still no refund.”

Posted 3 years ago

“They are a shambles, after sales is appalling, customer services shocking. They hide behind the small print and make it very difficult to get a refund ,masters of deception comes to mind. I'm very unhappy with PlumbNation .... Beware”

Posted 3 years ago

“PlumbNation be honest to yourself at least,you know what problems you have ... For a start you take and bank customers money without a stock check ( unlike all your competitors) then you make it very difficult to cancel for a refund because your after sales/customer services if they exist are appalling. Masters of reception comes to mind . I will contact Travis Perkins they are a good respectable company to deal with and I'm sure they will be interested in what's going on. People stay away from PlumbNation beware.”

Posted 3 years ago

“Terrible Service and Poor Delivery which was 3 days later then promised. Also half the items was missing. Please be aware.. Do Not Use.”

Posted 3 years ago

“Purchased a shower tray which I couldn't source locally. It was delivered on time with calls from delivery company to update progress. Found ordering, very easy and impressed with overall service from PlumbNation.”

Posted 3 years ago

“Absolute shambles of a company, website descriptions are misleading, returns department are a joke, if you want to return an item forget it it will never happen, can never speak to the same person, and the returns department dont have a phone number to ring its email only Steer clear of these jokers”

Posted 3 years ago

“Wow, all of these comments seem to exactly resemble mine. 1. Over-promise on price without checking stock. 2. Terrible customer service that never answers the phone 3. When you finally get through, blame their distributors for all their problems and give generic bs answers. 4. Deliver weeks after said time (or never). 5. After months of getting messed around, you might get a refund or a part of your order. 6. Find yourself here. I ordered 1 length of chrome copper and am still waiting. Been waiting 40 days now. Should probably ask for a refund now so that it will get processed for Christmas.”

Posted 3 years ago

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PlumbNation is rated 2.7 based on 284 reviews