PlumbNation Reviews

Name: PlumbNation
Rating: 2.57

2.6 Rating 272 Reviews

39 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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Anonymous

Anonymous // 01/01/2019

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“PlumbNation's customer service is shockingly bad - once you have confirmed and paid for your order they don't really care if, when or how your goods arrive. After waiting in all day, the boiler that we'd ordered did not arrive. Customer Service did not even acknowledge my email queries to them until I escalated my concerns via PayPal for a full refund. After some communication, I was finally contacted directly by the courier company to arrange a new delivery date. When the goods arrived, they were soaking wet, as they'd clearly been left outside in the rain for days. Again, I contacted PlumbNation Customer Services and was only contacted back when I addressed my concerns via PayPal (not their own cutomer service email address). Due to potential water damage of the goods I agreed to an exchange - what a mistake that was, I should've insisted on a full refund! The delivery of the new boiler to exchange for the water damaged one was arranged by PlumbNation and I was sent an email confirming my new delivery date. Again, they advised they couldn't guarantee a specific time so I'd have to wait in all day. Luckily, because of the issue with our first delivery, I had the number of the courier company. I contacted them directly (on the delivery date stated by PlumbNation) to ask what time to expect my delivery, as I was unable to stay in all day for a second time. The courier company advised that my delivery wasn't on their schedule for today but after the weekend - 3 days later! To hear this was extremely disappointing as PlumNation had confirmed in writing (via email) to me a Friday delivery but had then scheduled it with the courier company for the Monday after! Had I not had the courier company's phone number that would have been a second day wasted, sitting at home, waiting for a delivery to arrive that wasn't coming. In the end my husband drove over to the courier company's depot to exchange the goods himself! And it was a good job that he did as when he arrived, our pallet of goods was sitting outside in the rain! Had we waited for the goods to be delivered to us on the Monday, who knows how soaking wet they would've been! I emailed Shaun McGee, PlumbNation's Customer Service Manager on 1st November regarding the goods not being delivered on the date specified for a second time, that my husband had to take time out of his own working day to do the boiler exchange himself and that for a second time our pallet of goods had been left outside in the rain! The date is now 15th November and I still haven't received a reply from Shaun McGee or anyone else in the customer service team to acknowledge the numerous issues we have had with our order. This is the first time we've ever used PlumbNation and it will certainly be the last! DO NOT USE THIS COMPANY.....the £50 or whatever you might save is honestly not worth it considering the days you may have to miss from work to wait at home for your delivery that is more than likely not coming and then electrical goods arriving soaking wet after being left outside in the pouring rain. AVOID, AVOID, AVOID!”