ProCook Reviews

Name: ProCook
Rating: 1.73

1.7 Rating 123 Reviews

17 %

of reviewers recommend ProCook

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Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

Gillian

ProCook 1 star review on 24th March 2024

Bart

ProCook 1 star review on 18th November 2022

Sean Bradley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought their new espresso machine, and they gave me a virtually empty box. Basically, it was missing all the main bits such as the basket, the handle, the instructions, or the cleaning bits. Clearly, this was an ex-display unit that wasn't correctly packed. But that isn't the real complaint. Mistakes happen. The problem is their customer care following. The thing is that there aren't ProCook stores on every high street. And I happened to be passing one that wasn't near home. I wrote to them, called the store, and called their main line. Got nothing. So I ended up going to the "nearest" one to me. Which is a bit of a pain in the neck. I mean, it's the little irritations like now I had to pay extra for parking just to return the box. And walk around town with an awkward heavy box. The kind of irritations that won't ruin your day but you just would like procook to say something nice. I got the missing parts. The people in the stores seemed fine. But within a day, the handle on the coffee basket broke. I emailed ProCook about this, too. What happened next? Nothing for a month. Then, an email saying they would very kindly give a £20 gift voucher. That was very sweet. Though 2 months later, I've never received it, nor have they contacted me to send it. Just radio silence. My verdict is: 1) The quality of their products is very average. There is a lot of brittle plastic. Quality control seems to be the issue. We have bought a lot from them, and when it works its decent but often part break. They are good about replacements if you have the receipts. But you kinda just hope you don't need to do returns 2) Their care for customers is the bottom tier. So if something does go wrong, don't expect ProCook, as a company, to make it right.”

Helpful Report

Posted 1 month ago

“Bad induction and non stick coming off in my food”

Helpful Report

Posted 1 year ago

“Pans look great but durability is poor. I have had salter and Tefal pans forever and they are very durable. When I bought procook pans at a premium price, they were handled in the same way as always and chips very easily. If you don't mind having pans with lots of marks or being extra careful with your pans then procook are ok. However with my busy lifestyle I don't have time to softly place every pan down so not for me.”

Helpful Report

Posted 2 years ago

“Just got my Black Friday purchase today. The delivery company they have used, which is DPD is truly bad. Tossed my boxes at the apartment building's entrance left a big bang as I was rushing down, resulting in my newly purchased bowls in pieces.”

ProCook 2 star review on 29th November 2021

Helpful Report

Posted 3 years ago

“The most sticky non-stick pans I’ve ever used. And as for the heat-proof handles - still wearing oven gloves day in day out. Complete waste of money. Incidentally, the wafer thin coating comes off the edges in no time.”

Helpful Report

Posted 4 years ago

“Bought a set of ceramic pans last July, almost all pans are showing wear at the rim, despite being hand washed and dried, stored correctly and only used with wooden and silicone utensils. Very disappointing, I contacted Pro Cook about this and got nowhere, the 25 year guarantee is not worth the paper it is written on. They do not stand up to normal use and I would not recommend them.”

Helpful Report

Posted 4 years ago

ProCook is rated 1.7 based on 123 reviews