ProCook Reviews

Name: ProCook
Rating: 1.72

1.7 Rating 125 Reviews

17 %

of reviewers recommend ProCook

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Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

Gillian

ProCook 1 star review on 24th March 2024

Bart

ProCook 1 star review on 18th November 2022

Sean Bradley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I almost all my savings within a week and was unable to withdraw any funds. After reporting the issue to Presley Jossie,I was eventually able to regain access to my money. It was an extremely stressful and challenging experience.”

ProCook 1 star review on 4th August 2025

Helpful Report

Posted 5 days ago

“I wish I had never contacted them — I’ve never encountered such rude customer service. I bought a pan set from them, and after using it just twice, it started to stick. The sales lady had assured me that it would never stick and came with a lifetime warranty. Not only that, but the lid also started to rust. When I contacted customer service, they agreed to replace the pan. However, the representative kept ignoring what I was saying — that I had only used it twice. She kept repeating "2–5 times." I corrected her again, saying it was only twice, but she continued to argue, insisting "2–5 times." I eventually gave up and said, “Okay, whatever.” Then I asked about the rusted lid. She told me that when customers enter their shop, they assume everyone already knows the lid must be oiled before and after every use. I asked why the sales lady didn’t mention this when I was buying the set, but the rep just kept repeating herself. I had to say “excuse me” several times to try and stop her and get an answer, and then she claimed I was shouting. From that point, she began saying I was being rude. I felt I couldn’t continue the conversation, so I asked for her name. She replied, “You will never know my name,” then laughed and hung up on me! I had to call back again. She answered the phone with the same rude and cold attitude. I asked to speak to someone else, but was refused. Eventually, she told me her name was Pantral. She said she had reported the situation to her manager, so I asked when the manager would contact me and whether the conversation was being recorded. She then raised her voice again. When I pointed it out and said, “You’re shouting at me,” she responded, “You are so rude!” All this — just over a lid? For such a big brand, is this really how you treat your customers? Do you really need to use such an arrogant attitude when dealing with people?”

Helpful Report

Posted 4 weeks ago

“Bought non stick frying pan. Everything sticks to it. Absolutely rubbish.”

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Posted 1 month ago

“Frying pan is rubbish I’ve followed the pre use instructions to the letter the food sticks to it all the time utter rubbish”

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Posted 2 months ago

“Granite baking tray coating coming off after only a few uses. They did send another but although appear heavy & well made it’s obvious the application is poor. I have had other granite bakeware for years & still fine.”

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Posted 2 months ago

“Expensive but useless. Bought a full set. Food sticking and burning to the bottom after one year.”

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Posted 2 months ago

“The set we bought wasn't cheap, but two of the pans lasted about as long as a 5 pound set from Homebargains. The non stick surface was completely useless and with the enamel sticking to everything. We can't use two of the 5 pans in the set. I sent pictures and messages to the customer service, who were as pointless as the pans themselves. I'd strongly avoid this company and will ensure friends and family do the same.”

Helpful Report

Posted 3 months ago

“If I could give zero stars I would, terrible customer service. Do not touch this company with a barge pole. Next to useless.”

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Posted 4 months ago

“Bought some procook frying pans and service may aswell cook on duct tape, the pans are terrible, we have one pans left and it's now completely destroyed. The lifetime warranty on this pans are a joke aswell”

Helpful Report

Posted 4 months ago

“For the money spent on 3 pans, the worst pans by far. They stick, they do not clean well and when I contacted their customer service they said no returns as the pans were used?! How can one know if the pan is what they advertise if is not used. Spend your hard earned money on some other product. Do not buy Procook.”

Helpful Report

Posted 4 months ago

“Having returned one frying pan because it wasn't fit for purpose, we were then persuaded to buy a more expensive one which turned out to be even more useless. Followed all the instructions and still couldn't fry an egg without sticking. DO NOT PURCHASE.”

Helpful Report

Posted 5 months ago

“The worst frying pan I could ever purchased. Sticks everything! I'm so sorry I didn't read more reviews before purchasing. Would never recommend.”

Helpful Report

Posted 5 months ago

“Laughable experience in the Bluewater store. Bought my 11 year old daughter a hot chocolate maker from ProCook, followed the instructions and the machine was not switching off or beeping when milk was at correct temp, so it overflowed and bubbled out the lid and over the side, as well as having a funny smell. Tried to return it to the Bluewater store who wanted to "test" it. They proceeded to pour water into it on the shop floor and said it worked fine so could not return it. I highly doubt all Procook staff are experts in electrical testing so how they can be sure the product was safe I will never know. Kiera the manager was awfully rude and said that every store would test the product before returning. They also tested a product that was faulty on the shop floor behind the till putting customers at risk as I had already said it overflowed with boiling milk. They also added water to the machine, not milk and as water doesn't froth it would not have overflowed anyway! They made such a scene in front of customers making out that it must have been my fault, when the product was clearly faulty. I've never known a company REFUSE to exchange a faulty ever. Highly embarrassing experience and I will never use them again. Looking at other reviews returning items seems to be a particular problem when using this company. Avoid.”

Helpful Report

Posted 7 months ago

“I’m extremely disappointed with ProCook frying pans. Despite carefully following all the instructions for care and seasoning, they constantly burn food. These pans are an absolute waste of money. Avoid them at all costs!”

Helpful Report

Posted 7 months ago

“Brought stainless set of fry pans, terrible everything sticks to them, even if you fill the bottom with oil anything still stick, and don't want to wash off either”

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Posted 8 months ago

“Bought the whole set of saucepans and frying pans from ideal home. The frying pans heat in the middle so doesn’t cook evenly food sticks and very hard to clean. Saucepans the same. Wouldn’t recommend buying very disappointing”

Helpful Report

Posted 8 months ago

“Hopeless jobsworths.... Bought some small knives from the Portsmouth branch today,when I got home 20 miles away and unwrapped them,the dopey shop assistant had put a plain rather than serrated knife in the bag,despite the till receipt clearly showing the correct item.Knife edges are concealed so no possibiliy of checking the item till I got home as it was plastic sealed.I now have to return the item to the shop,pick up the tab for the return, before the replacement is issued,and I have had to provide a copy of my driving licence and till receipt...over a £3 knife,GOD HELP US ALL. Incidentally I bought an overpriced pan from them last year,and the non stick started breaking up after 6 months despite carefully using the instructions.Avoid this place at all costs, if it goes wrong they'll want your inside leg measurement,hopeless. Date of experience: 29 November 2024”

Helpful Report

Posted 8 months ago

“We purchased a milkpan in feb , recently noticed non stick was not working , approached store for a replacement & was refused as i said it had been in a dishwasher a couple of times , which the store said had invalidated the guarantee as it said on the cardboard insert in the pan it was hand wash only. We DID NOT !!! have any insert inside the pan when it was purchased , so did not know it was not dishwasher safe. I had been honest when talking to staff about the dishwasher , but apparently ignorance is NOT bliss , no compassion from them , How can you invalidate a guarantee if you do not have all the care information. Would not purchase procook again as customer service & understanding is lacking .”

Helpful Report

Posted 8 months ago

“I had a set of Circulon pans that lasted 18 yrs, these haven’t lasted 18 weeks. Everything sticks, you can’t stack them because they chip…absolute waste of money. I will be visiting the branch where I bought them and demanding a refund. I’m not interested in a sub standard exchange.”

Helpful Report

Posted 8 months ago

“Ordered something that was not delivered. Procook is refusing to refund the order.”

Helpful Report

Posted 9 months ago

ProCook is rated 1.7 based on 125 reviews