ProCook Reviews

Name: ProCook
Rating: 1.70

1.7 Rating 116 Reviews

16 %

of reviewers recommend ProCook

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Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

Gillian

ProCook 1 star review on 24th March 2024

Bart

ProCook 1 star review on 18th November 2022

Sean Bradley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish quality products and their guarantee is a scam!!! Scam! Their so called 25 year guarantee is rubbish !!! The pan I bought from them didn’t Even last for 6 months ! When you contact them they will ask you a list of questions and photos, i have followed all their instructions while using the pan but they will always find a way to say they can’t replace the pan under the guarantee ! The worst £50 pan I ever bought ! I have included the emails between me and them, as you can See they will never Honour the guarantee to anyone ! ! It’s a complete scam!!! Order Number: OWW19270078 Order Placed: 18/4/20 The email they sent me: Good Afternoon Elisa Thank you for your email. We are sorry to hear that our wok is not meeting your expectation. We’d like to take a few more details about your issue so we can resolve this for you. Please can you provide us with the following: Photos of the product How is the item washed and dried? If you have washed your item in the dishwasher which wash cycle and detergent do you use? How do you store your item? What type of kitchen utensils do you use? What type of hob do you have? Which heat setting do you cook on generally? What type of cooking oil do you normally use? We appreciate you taking the time to provide this extra information as it will assist us with your enquiry. What happens next? Once we have the above information, we will review it and get back to you within 5 working days. We may need to take a few more details in the future so please bear with us. Kind Regards, Naomi Sanders Customer Service Advisor Procook Customer Service My reply to their email : Thanks for your reply,please see my answers below 1. Please see attached 2. Warm water with wash up liquid and dry on the drying rack 3. Only hand wash 4. Cabinet 5. Wooden or silicone utensils 6. Ceramic hob 7. Medium and low temperature cook with 4 or 5 (9 is the highest ) 8. Sunflower oil Then another email from them : Good Afternoon Elisa Thank you for providing us with photos of your wok. These have now been reviewed by the Customer Service department and we can confirm this damage has been caused by excessive heat exposure. We have identified this by the discolouration to the Base and Interior of your wok. In accordance with our Care Instructions we do advise to use moderate to low heat. Excessive heat will spoil the appearance of the pans by causing discolouration to and deterioration of the surface the surface. Start the pan off on a very low heat with just a little oil in and when warmed through turn up to cook on a low to medium heat. Please use the below link to view our care instructions. Our guarantee wording states: Please note the guarantee does not cover deterioration due to accident, misuse, discoloration, scratches, stains or damage from overheating. Please use the below link to view our Guarantees wording. On this occasion, we will be unable to replace the wok under your Guarantee. Kind regards Alison Customer Service Advisor”

Helpful Report

Posted 4 years ago

“Have two Procook elite forged pans. Son was frying bacon in one when the rivet cover to the handle thats on the inside surface of the pan exploded off in a load bang hit the wall and richocheted on to the otherside of the kitchen. Procook refuse to discuss the matter despite photos and filling intheir questionnaire as I did not have proof of purchase. With 25 year guarantee and a health and safety issue I am suprised they don't want to look into this case. Perhaps avoiding a product recall?”

Helpful Report

Posted 4 years ago

“The surface has a dome and the oil sits around the edge of the pan. This is a bad fault making even frying difficult. Rubbish product.”

ProCook 1 star review on 15th October 2020

Helpful Report

Posted 4 years ago

“I bought 3 frying pans and all 3 are slightly domed on the cooking surface. This makes the oil sit around the edge not allowing me to fry in the middle of the pan. I end up having to sit food around the edge. Absolute rubbish, better frying with a cheap budget pan.”

Helpful Report

Posted 4 years ago

“Purchased stainless steel knifes from Procook just over a month ago. I would like to highlight the word stainless. Three of the knifes went rusty and after completing a short questionaire they told me because I had washed them in a dishwasher my warrenty was void. Interestingly all my other stainless steel knifes, also washed in the dishwasher are not rusty, neither is the stainless steel inside my dishwasher.”

ProCook 1 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

“Worst customer service ever, Bought a stock pot with other cooking ware online and found that the handle is too hot on the stock pot. Drove to Cheshire oaks to return the pot. The manager told me they just sell stuff and have no customer service and asked me contact online customer service. Refuse to show me the terms and conditions. The online customer service asked me various questions and how I used the pot. I told them I only used it once and observed the instructions. But I was told that any used item (even once) cannot be refunded or exchanged. Disappointed and would not deal with them again!”

Helpful Report

Posted 4 years ago

“I wouldn't recommend ProCook products to anyone. After reading loads of great reviews about ProCook I finally decided to purchase a variety of their enamel baking trays, at significant cost - what a disappointment! I followed all the care instructions but the trays had all tarnished in less than 6 months, the edges (like so many other baking trays) are curled over so have also rusted and the customer service when I contacted them was terrible - telling me it was my dishwasher that had caused the problem (even though they clearly mark all their products as dishwasher safe!). A complete waste of money!”

Helpful Report

Posted 4 years ago

“Beware! Cast Iron became extremely rusty in first use! Bad customer service! I didn't want to buy a Cast Iron dish of low quality and this seemed to be a good one. But just when using it for the first time it became covered with heavy rust. I got a replacement, took it from the box, and following the instructions carefully I gently washed it, oiled it and started cooking. When opening the lid I found it again cover with rust. Trying to communicate with the manufacturer's customer service - they refused to take responsibility and said that I used it wrongly. No product, cheap quality as it will be, is not supposed to have rust all over in first use!!!”

Helpful Report

Posted 5 years ago

“I purchased 3 "Professional" quality frying pans with a 25 year guarrantee and after 3 weeks of use in a DOMESTIC kitchen, the surface of the 3 pans appeared to be scuffed and were rough to the touch. I contacted Procook who sent me a long questionnaire to fill out and their analysis is that I have been moving the food round the pan too vigorously!!! They have decided this from a few photos taken with my mobile and my claim for refund/replacement has been denied under the terms of the guarrantee. Pretty shoddy for pans that cost nearly £100 EACH! I am now going to Trading Standards and hopefully will get a charge back as I paid by Credit card. The only silver lining is thank God I didn't buy the knives too!!”

Helpful Report

Posted 5 years ago

“After purchasing Procook anodised pots after a few weeks we found very small scratches appearing at the bottom of 2 pots I have gone through multiple questions with Procook and they came back and said we were more or less being rough with utensils. I have Procook plastic utensils and etc and non of the other pots have this problem Very disappointed in how I have been treated I have gone back to complain as I purchased the items only weeks ago and I have adhered to all of the preparation before using the pots and only use very soft utensils and washing with sponge Not happy at all”

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Posted 5 years ago

“i bought the ProCook Professional X50 Knife Set for £53 to which i found the 13cm utility knife to be really blunt and to be honest my cheap utility knife was sharper. very disappointed.”

Helpful Report

Posted 6 years ago

ProCook is rated 1.7 based on 116 reviews