“Do not buy the ceramic coated pans. The coating is good for non-stick but is a very thin and fragile, surface it is coming off on all pans after less than 1 month of normal use by a family of 3. Only used wooden/plastic utensils and hand washed. Pro Cook said would only replace pans that hadn't been used...”
“The pan I bought was a pro cook professional anodized frying pan. It was advertised as non-stick but the surface wore off only after a few weeks. As a result by 3 months of use food started sticking and required more oil. I specifically read the reviews and wanted a pan I could use with little oil. This is not it. I contacted costumer services to ask if I can claim on the 25 year warranty. I provided photos and detailed description of use. I only use low to medium heath and have been hand -washing since day one. Of course after some months of use the pan did not look new. My claim was dismissed as they concluded from the photos that it was used on high temperature . I will never buy anything from them and I will advise against purchasing this particular pan.”
“Very disappointed with the pans that we purchased approximately 12 weeks ago, the non stick coating on the pans has deteriorated already making the pans difficult to use and clean, food sticks and the pans are already virtually unusable, we followed the care instructions given having purchased many Pans similar in the past, the pans are now heading for the bin which is not good value at all considering they cost £230! I contacted customer services who lay the blame on usage which I refute, we were also told that the very popular brand of spray oil we use was not compatable with the product, there was very little empathy regarding our experience and we were left having to accept we would not get any replacements or refund, I was extremely surprised that a company such as Pro cook could have little regard to after sales care! We would not recommend this company following our experience, we have used 'Circulon' pans for years prior and will be buying our replacements from them, lesson learnt!”
“Up until today I had a good experience with Procook. I have been a loyal customer of procook for a number of years, owning knives, pots and pans. Today I went back as my non-stick pans which are (optimised for induction) are flaking off. My plan was to buy more procook prooducts as a replacment and I sent evidence and asked if they would be willing to offer a discount on the new products as these had failed. After jumping through hoops they went on to say that I had used them on too high a heat... This is meant ot be professional cookware. Very dissappointing. Zero goodwill from this brand.”
“Only giving one star because there is no option to leave a minus score. Purchased a set of nonstick pans as a gift for my daughter who had read the rave reviews about them. Absolute rubbish. Within weeks the non stick coating had holes and chips appearing in it and knowing how dangerous to your health non stick surfaces can be once they start to break down she stopped using them. Very expensive and poor quality to boot. Don't be lulled into buying these based on good reviews. A cheap Tesco stainless steel pan is better quality and value for money.”
“I bought a 5 peice set of procook ceramic pans. I got them home and open the packaging to find that several of them had chips on the rims. I contacted the store who replaced the chipped ones sending me replacements. A week later and the others were also chipped. I contacted the store (which was not very local to me) who said they would replace again, but nothing arrived. I contacted again and they had accidentally deleted my email with my details on. In the meantime more of the other pans had also developed chips on the rims. By this point I was really cheezed off with the pans which were clearly very poor quality and were all chipped around the rims yet were only a few weeks old. I contacted the store for a refund which they did but I had to drive a 90 minute round trip as the store wasnt very local to me. I am happy that i had no problems in returning the pan set (as I had read many other reviews which had problems with the warranty and customer services refusing to help and blaming the customer). However I wont buy procook pans again as considering the price they are clearly not robust at all. I would recomment reading reviews on other pans and getting better quality. As for the procook reviews on the pans I bought - I was swayed by hundreds of great reviews. However I wasnt able to leave a review on the procook website so it seems you have to be invited to leave a review. So it seems the reviews on the Procook website are managed. I hope people read this review before purchasing. Procook need to improve the quality of their pans because such poor quality for premium prices feels like a scam.”
“We've owned a set of ProCook oven trays, pots and pans for several years now. We bought them online after reading numerous positive reviews (on a different site).
I quickly became sceptical after using the items for a few months. The coating was very fragile, and the oven trays started to chip, warp and rust after a few uses.
After a few years of use the frying pan has warped and lost whatever non-stick properties it once had. The pots are marginally better, but the handles get hot rapidly and are not safe to hold without mittens. The oven tray has lost most of its paint and is unsafe for baking food.
A near complete waste of money.”
“Ordered the carbon steel “non-stick” frying pan set and have been massively disappointed with the quality of them. After only 1 month the top layer of the pans have peeled off and food always sticks to the pan. They were a complete waste of money, my old Russell Hobbs pans from Home Bargains lasted so much longer!!!”
“Brought 2 Procook Footed Mugs 6481 yesterday from your Evesham branch. As a treat this morning my wife made our daily morning tea in bed. Guess what happened "one cup all the inside of the cup the GLAZE Cracked from top to bottom" spilling hot tea all over the work top. The tea is made in a tea pot, not boiling hot water in the cup first. The other cup did not keep the tea warm. I am having to travel 26 miles to return today to your Evesham Store!! To us these cups should be removed from your shelves and checked before a serious injury is caused to someone. We are both in our mid seventies and my wife is lucky not to have been burnt or worst the cup exploded. I will be having a very strong debate with your sales staff today to bring this to there attention. We do not wish anyone else to waste there time and safety with this product.”
“The knives I've bought have surface rust after only a few months , I General ly hand-wash sometimes dishwasher them, but apparently they ate not dishwasher proof. I've had cheaper knives and never had an issue. My warranty now is invalid as I used the dishwasher. For the money I paid I thought they would be better quality and not rust.”
“Worse returns process ever. For such a premium brand you would expect free returns. Not only you have to pay for returns but also the process is super complex and inflexible. Both the options offered require to print your own label and the phone support agent lack the knowledge to help you resolve issues with their buggy returns platform.”
“I ordered a total of 9 items (28th April) 1 of which was showing as stock due in soon. After paying, I was advised by email that the item would be due in shortly and would be dispatched with the rest of my order. 5th May, I chased for an order update to be told it was now due on 17th May. I waited until 18th May and chased again, to be told now due on 27th May!! They have had my money for 3 weeks, so I asked if they could send the rest of my items and they point blank said NO! I could either wait or cancel in full. What kind of company cannot amend an order so they can send part of it out? Why take payment for the goods if they know they are not dispatching them straight away? And as for customer service, why are they not keeping me informed of what is going on instead of making me chase them up? Pfff last time they get my money.”
“Very disappointed
Very disappointed! I bought Gourmet Non-Stick Saute and Frying pan. In Less than one month of use I have marks on the outside on the pan. Well I thought I was entitled to a refund or replacement because of my guarantee and I was sent a msg from the costumer services saying I caused the damage & the guarantee doesn’t cover it! Wow Very unprofessional, I have another pan I use as normal and there are no such faults on it like the pan from pro cook. Very disappointed. It’s clearly made from very cheap material.”
“Coating came of Pans. procook refused to change them stating 'Pans had been used over a high heat' what a poor excuse. No such thing as a 25yr guarantee they'll just find any excuse to not honour it. Poor quality poor customer service. avoid!
G. Baker”
“We bought £380 worth of pots and pans from Pro cook. Supposed 25 year guarantee, non-stick, dishwasher safe. What a joke. just as lock down started the coating began coming off but of course shops closed so could not take them back. Just taken them back to be told it is the dishwasher. Their own guarantee clearly states a dishwasher may dull the pans, we accept that. It does not say it will take the coating off around the top edges. Manager and assistant manager who had their story sorted both kept saying we had obviously ground the lids on the pans - no we have not. Used metal utensils - no we have not and they only go in the dishwasher about once a week. They did after much argument replace the three worst pans but would not even consider others doing the same thing. Like others on here will not use Pro-Cook again.”
“I bought a set of elite forged pans 2 years ago. I called ProCook as the inside coating was coming off and was concerned it could be a health hazard. The response I got was the same as the many customers who also complained “you have used metal spoons you should use plastic or wooden”. Some of the saucepans have never had any utensils used, they are used for cooking veg and just drained. I put my complaint on the Trustpilot Site as I could not understand reviews on this site *****! Yes they were all good except mine. I did get a response from ProCook via Trustpilot to contact them, I did and got the same negative response I requested to speak to a manager who was going to call me back still waiting some 9 days later. Dissatisfied customers of ProCook please also put your views on the Trustpilot Site
It was strange to see so many good customer reviews today!”
“Poor quality pan. The base buckled after 3 weeks of use on an induction hob. I’ve had pans for years in the exact same usage that remain completely flat. No refund, very poor service indeed. You get what you pay for I guess.”
“Well, unfortunately I have to join a vast group of unhappy customers. My wife bought a set of that shitty kitchenware, both chopping boards has big cracks, obviously they manufactured them from not properly dried wood, What else I can say, company that can't produce decent chopping board of course not able to make good saucepan.”
“I spent over £669 on Pro Cook kitchen ware and I’m sorry to say that I have wasted my money for the following reasons
A) The Osle stoneware is a lovely design, however they would be pass the grade of seconds with other manufacturers.
B) The Elite Ice set of knifes are blunt after using for the second time.
C)The Chopping board been thrown out after using it once.
D) The Spice Rack lids are going rusty after 2 months
E) The Elite saucepan set is very average with marks after hardly being used.
Please don’t be tempted by the offers, like I was.
The general quality is extremely poor.
My order /invoice no: OWW19492341”
