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ProCook Reviews

1.8 Rating 88 Reviews

18 %

of reviewers recommend ProCook

Company Reviews

Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 18th November 2022

ProCook 1 star review on 18th November 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a set of elite forged pans 2 years ago. I called ProCook as the inside coating was coming off and was concerned it could be a health hazard. The response I got was the same as the many customers who also complained “you have used metal spoons you should use plastic or wooden”. Some of the saucepans have never had any utensils used, they are used for cooking veg and just drained. I put my complaint on the Trustpilot Site as I could not understand reviews on this site *****! Yes they were all good except mine. I did get a response from ProCook via Trustpilot to contact them, I did and got the same negative response I requested to speak to a manager who was going to call me back still waiting some 9 days later. Dissatisfied customers of ProCook please also put your views on the Trustpilot Site It was strange to see so many good customer reviews today!”

Posted 3 years ago

“Poor quality pan. The base buckled after 3 weeks of use on an induction hob. I’ve had pans for years in the exact same usage that remain completely flat. No refund, very poor service indeed. You get what you pay for I guess.”

Posted 3 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Lisa Hardy GB For companies profile image of Lisa Hardy Lisa Hardy United Kingdom 1 Review 0 Reads 0 Useful Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Review of ProCook Lisa Hardy 1 review 1 star: Bad 4 minutes ago I purchased a set of pro cook knives in… I purchased a set of pro cook knives in nov and they are way below standard,they don't touch my current set of knives ,which were 10 years old,in quality. The order process was long with me having to provide photo graphic evidence before the order was placed. The knivecwere delivered to completely the wrong house on the street and I had to hunt them down from the picture left by the delivery company! I was unimpressed with the quality from day 1 but persevered but after about 6 uses of the carving knife and a dozen if the others I gave in and complained. The 1st response/suggestion was for me to buy a knife sharpener,well based on the usage to date that would equate to the knives needing sharpening every few weeks which isn't correct and doesn't represent quality. The 2nd suggestion was for me to visit a local store,at my own expense to have them sharpened and purchase the correct sharpener for future use. Absoltely below par product and the worst customer service I've know. I won't be purchasing anything from this company in the future. Trustpilot Choose country United Kingdom About About us Jobs Contact Blog Transparency Report Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Follow us on Legal Privacy Policy Terms & Conditions Guidelines for Reviewers System status Cookie preferences © 2021 Trustpilot A/S. All rights reserved.”

Posted 3 years ago

“Well, unfortunately I have to join a vast group of unhappy customers. My wife bought a set of that shitty kitchenware, both chopping boards has big cracks, obviously they manufactured them from not properly dried wood, What else I can say, company that can't produce decent chopping board of course not able to make good saucepan.”

Posted 3 years ago

“I spent over £669 on Pro Cook kitchen ware and I’m sorry to say that I have wasted my money for the following reasons A) The Osle stoneware is a lovely design, however they would be pass the grade of seconds with other manufacturers. B) The Elite Ice set of knifes are blunt after using for the second time. C)The Chopping board been thrown out after using it once. D) The Spice Rack lids are going rusty after 2 months E) The Elite saucepan set is very average with marks after hardly being used. Please don’t be tempted by the offers, like I was. The general quality is extremely poor. My order /invoice no: OWW19492341”

Posted 3 years ago

“The ProCook Gourmet Non-Stick Cookware Set is unfit for purpose. This pan set is a set of saucepans, frying pans and casserole/stock pots. These pans are designed for an induction hob, which I have. They do not withstand the heat of cooking without warping, even when I have been really careful with not ever using the maximum heat settings. The non-stick feature is not non-stick. The only way food doesnt stick is if you are simply boiling food in water. Frying, casseroles etc the food just glues to the bottom. A set of pans is not fit for purpose if you cant use them for their intended purpose (cooking food), without failure of the non-stick and the shape of the pan. I first made a complaint just 5 weeks after delivery of the pan set, and 2 items were replaced . I am still having the same issues DO NOT BUY!!!! THESE ARE RUBBISH”

Posted 3 years ago

“Bought a converter to use my pans on my induction hob and it doesn't work with some pans and others don't seem to boil!! Don't buy this useless waste of money.”

Posted 3 years ago

“Bought a elite 50 ice hardened pairing knife. Whilst levering coconut milk out of a tin with very little force,the blade snapped. I am an engineer by trade and I know that you should not be able to snap a stainless steel blade with so little force. Obviously the blade had a defect in it,absolutely no doubt. Contacted procook and the 25 year guarantee went out of the window because it wasn't being used as it should be. Very disappointed because if I'd said I was cutting a turnip or some other hard vegetable I would probably have got a new knife . The most disappointing thing about it is,I know as an engineer that knife had a defect. My advice if anyone is foolish enough to buy from procook is don't be honest if you have any problems with there products.”

Posted 3 years ago

“Having used Procook stainless pans for several years, I bought a new Non stick saucepan to use on my new induction hob. It does not heat anything past 30C. Have returned after several emails, and received a replacement which does the same. Nothing, not even water hotter than 30C. 4days later still waiting for a reply to email. Trying to get a reply or communicate with Procook is very tedious. Just want to speak to someone instead of them asking question after question by email. Very disappointed in their after sales and their current products. Won’t be buying again.”

Posted 3 years ago

“I sent this email to ProCook and was totally surprised by the response I received. In 2015 I purchased a set of Procook pans for £299 on the basis they would last 25 years. Since then, I have had two replacement non stick frying pans as the coating on both had started to peel. Now, my second replacement is peeling. Both appear to last just two years before they start peeling. Because the design has changed, my pans no longer match. I have done exactly as suggested to look after my pans but this is so disappointing. I've again attached pics of the 9inch frying pan and look forward to your response. They then after me to complete these questions: Photos of the product (base and inside of the pans) How is the item washed and dried? If you have washed your item in the dishwasher which wash cycle and detergent do you use? How do you store your item? What type of kitchen utensils do you use? What type of hob do you have? Which heat setting do you cook on generally? What type of cooking oil do you normally use? This is the reply I received after anwering all their questions. My response: 5. Dishwasher. Ariel sachets. Crockery setting 6. Storage: It is stored on an open wire shelf by itself 7. Utensils: Wooden and plastic it utentsils, spatulars and whisk. 8. Heat setting. Induction heat. Medium heat. High heat to seal meat and brown; mostly medium and simmer heat. 9.Olive oil, extra virgin oil, vegetable oil, unsalted butter What they replied has obvioulsy been copied and pasted as like everyone else who has had issues with the coating, the company has accepted no responsibility. As far as I am concerned, the non stick frying pans are not fit for purpose. I shall take this further. Good Evening, I have reviewed this with the information and photos provided and can confirm this damage has been caused by utensil damage due to movement in the pan. The scratches on the inside of the pans are caused by a vigorous motion chipping at the coating. I can also see the pan has been overheated. When cookware is exposed to a high heat over a period of time it can cause the Steel Base to tarnish turning it a bronze colour and the Non Stick coating to thin which will cause food to stick, which you confirmed you are experiencing in your email. This is not a manufacturing defect. In accordance with our Care Instructions we do advise to use moderate to low heat. Excessive heat will spoil the appearance of the pans by causing discolouration to the surface. Please use the below link to view our care instructions. https://www.procook.co.uk/page/product-care Induction hobs have a much higher heat output than the average electric or gas hob. This combined with the effective heat distributing properties of our cookware, means that the pans only need to be used on a moderate to low heat which is reflected in our care instructions. A high heat setting as you mentioned you have used, would be too high and results in discolouration on the base of the pan and also the non stick coating being affected which you have experienced with your frying pan. We advise a moderate to low heat is used to warm your cookware through thoroughly and once at temperature, you can adjust it according to your cooking requirements. This will also ensure the care instructions are followed and validate your guarantee I can confirm we will be unable to replace the frying pan under your Guarantee. This is not a manufacturing defect and will not affect the performance of your Cookware. Kind regards, Lou Customer Service Advisor You can't make it up! I've had cheap frying pans that I use on my charcoal bbq, that have lasted better than these. Beware of purchasing any non stick Pro Cook products.”

Posted 3 years ago

“I bought a cookware set in December for my wedding anniversary. First time I used them the lid on the crock pot exploded, covering our Christmas meal in shattered glass. Dinner was ruined as had to restart all the veg and lost the gravy made from the juices of the turkey. Cut my finger clearing it up all they said was it was caused by a knock and we will send you a new lid. Rubbish cookware, rubbish customer service do not buy from them”

Posted 3 years ago

“Don’t buy from Procook I spent a lot of money with procook on all new pots and pans for our new induction hob. The larger ones base soon deformed making the pretty useless on an induction hob. We have treated them very carefully and they still look brand new. The 25 year guarantee is a not worth a light. They make return procedures so difficult you just give up. I guess this is their intention.”

Posted 3 years ago

“Had problems with a recent order from them. Asked them for help and they gave me a cut a paste reply which was no help at all. I left a review on another reviews web site and had my review taken down. I was not rude in any way. I'm so angry by the way they have treated me.”

Posted 3 years ago

“I bought a set of ceramic pots and pans in 2 months the top corners started to scratch. One pan was scratched from the middle which was replaced by pro cook. Now all the pots and pans have started sticking even if I scramble an egg with oil or boil rice. The company has offered to bring the pans to shop and they can replace it if they find them faulty. But my concern is if all pans (some of them barely used) are sticking in few months of use then it will always happen. They said you can replace with a different range which I don’t want as I chose ceramic pots as healthy way of cooking. I feel stuck with the company and the pans. Very disappointed with the quality and durability. I do not recommend ceramic range.”

Posted 3 years ago

“I bought a set of ceramic pots and pans in 2 months the top corners started to scratch. One pan was scratched from the middle which was replaced by pro cook. Now all the pots and pans have started sticking even if I scramble an egg with oil or boil rice. The company has offered to bring the pans to shop and they can replace it if they find them faulty. But my concern is if all pans (some of them barely used) are sticking in few months of use then it will always happen. They said you can replace with a different range which I don’t want as I chose ceramic pots as healthy way of cooking. I feel stuck with the company and the pans. Very disappointed with the quality and durability. The handles get hot and it’s impossible to pour anything out as the handles slip in your hand and offer no grip. I do not recommend ceramic range.”

Posted 3 years ago

“After 3 years nothing is non-stick. I’ve just thrown them out. Worse pans I’ve ever bought for non stick”

Posted 3 years ago

“Rubbish quality products and their guarantee is a scam!!! Scam! Their so called 25 year guarantee is rubbish !!! The pan I bought from them didn’t Even last for 6 months ! When you contact them they will ask you a list of questions and photos, i have followed all their instructions while using the pan but they will always find a way to say they can’t replace the pan under the guarantee ! The worst £50 pan I ever bought ! I have included the emails between me and them, as you can See they will never Honour the guarantee to anyone ! ! It’s a complete scam!!! Order Number: OWW19270078 Order Placed: 18/4/20 The email they sent me: Good Afternoon Elisa Thank you for your email. We are sorry to hear that our wok is not meeting your expectation. We’d like to take a few more details about your issue so we can resolve this for you. Please can you provide us with the following: Photos of the product How is the item washed and dried? If you have washed your item in the dishwasher which wash cycle and detergent do you use? How do you store your item? What type of kitchen utensils do you use? What type of hob do you have? Which heat setting do you cook on generally? What type of cooking oil do you normally use? We appreciate you taking the time to provide this extra information as it will assist us with your enquiry. What happens next? Once we have the above information, we will review it and get back to you within 5 working days. We may need to take a few more details in the future so please bear with us. Kind Regards, Naomi Sanders Customer Service Advisor Procook Customer Service My reply to their email : Thanks for your reply,please see my answers below 1. Please see attached 2. Warm water with wash up liquid and dry on the drying rack 3. Only hand wash 4. Cabinet 5. Wooden or silicone utensils 6. Ceramic hob 7. Medium and low temperature cook with 4 or 5 (9 is the highest ) 8. Sunflower oil Then another email from them : Good Afternoon Elisa Thank you for providing us with photos of your wok. These have now been reviewed by the Customer Service department and we can confirm this damage has been caused by excessive heat exposure. We have identified this by the discolouration to the Base and Interior of your wok. In accordance with our Care Instructions we do advise to use moderate to low heat. Excessive heat will spoil the appearance of the pans by causing discolouration to and deterioration of the surface the surface. Start the pan off on a very low heat with just a little oil in and when warmed through turn up to cook on a low to medium heat. Please use the below link to view our care instructions. Our guarantee wording states: Please note the guarantee does not cover deterioration due to accident, misuse, discoloration, scratches, stains or damage from overheating. Please use the below link to view our Guarantees wording. On this occasion, we will be unable to replace the wok under your Guarantee. Kind regards Alison Customer Service Advisor”

Posted 3 years ago

“Have two Procook elite forged pans. Son was frying bacon in one when the rivet cover to the handle thats on the inside surface of the pan exploded off in a load bang hit the wall and richocheted on to the otherside of the kitchen. Procook refuse to discuss the matter despite photos and filling intheir questionnaire as I did not have proof of purchase. With 25 year guarantee and a health and safety issue I am suprised they don't want to look into this case. Perhaps avoiding a product recall?”

Posted 3 years ago

“The surface has a dome and the oil sits around the edge of the pan. This is a bad fault making even frying difficult. Rubbish product.”

ProCook 1 star review on 15th October 2020

Posted 3 years ago

“I bought 3 frying pans and all 3 are slightly domed on the cooking surface. This makes the oil sit around the edge not allowing me to fry in the middle of the pan. I end up having to sit food around the edge. Absolute rubbish, better frying with a cheap budget pan.”

ProCook 1 star review on 15th October 2020

Posted 3 years ago

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ProCook is rated 1.8 based on 88 reviews