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ProCook Reviews

1.8 Rating 88 Reviews

18 %

of reviewers recommend ProCook

Company Reviews

Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 18th November 2022

ProCook 1 star review on 18th November 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a set of their Professional Granite pans but despite using within the guidelines provided, they have failed after 6 months. I contacted them and explained the problem but they refused to refund or replace the set. They use the excuse that I misused the pans, despite me being a career chef with 10 years experience of using nonstick pans on an induction hob. My advice therefore to anyone looking it this review is.......These pans will work with, but ARE UNSUITABLE FOR, use with an induction hob. Also, in my experience? they will not honour the warranty.”

Posted 2 years ago

“After 1 week of use.”

ProCook 1 star review on 23rd April 2022

ProCook 1 star review on 23rd April 2022

Posted 2 years ago

“Bought an expensive frying pan from Procook. Not even had it 2 years abd everything sticks. Would not recommend.”

Posted 2 years ago

“I ordered a knife, paid £5 delivery I received an email to say they couldn't deliver it because the driver ran out of time. I noticed it was my prior address so on the DPD site you can redirect delivery. Which I did and it was confirmed by email. It wasn't attempted again I contacted procook, giving them clear and precise address and they said, there was a mix up in the warehouse and it hadn't been sent. (so DPD were trying to deliver a parcel with a barcode, that didn't exist). But would sent it with next day delivery, I waited in to check the tracking which said "driver unable to deliver as recipient didn't know the addressee!". Again I contacted customer service asking who was liable for the complete imcompetanse? They said the address was incomplete and the driver couldn't read it. But if he tried to deliver it, was it like the first parcel that didn't exist? Did he knock on the first door he came to? DPD delivered a parcel from Cox and Cox for my Mrs on the Monday! Amazon, royal mail, other curries and even the lady from the Chinese takeaway found our house.... Never again,”

Posted 2 years ago

“Do not buy the cast iron pans. Everything sticks on them and they're impossible to clean. Tried to raise a complaint to pro cook after using my cast iron pan a couple of times and just like someone else's review I've read they told me the 'pan had been used on excessive heat' My pan from Sainsburys is better quality than this. Unfortunately I'd purchased 3 different cast iron pans and now they just sit in a cupboard. Buy anything but procook.”

Posted 2 years ago

“Do not buy the ceramic coated pans. The coating is good for non-stick but is a very thin and fragile, surface it is coming off on all pans after less than 1 month of normal use by a family of 3. Only used wooden/plastic utensils and hand washed. Pro Cook said would only replace pans that hadn't been used...”

Posted 2 years ago

“The pan I bought was a pro cook professional anodized frying pan. It was advertised as non-stick but the surface wore off only after a few weeks. As a result by 3 months of use food started sticking and required more oil. I specifically read the reviews and wanted a pan I could use with little oil. This is not it. I contacted costumer services to ask if I can claim on the 25 year warranty. I provided photos and detailed description of use. I only use low to medium heath and have been hand -washing since day one. Of course after some months of use the pan did not look new. My claim was dismissed as they concluded from the photos that it was used on high temperature . I will never buy anything from them and I will advise against purchasing this particular pan.”

Posted 2 years ago

“Very disappointed with the pans that we purchased approximately 12 weeks ago, the non stick coating on the pans has deteriorated already making the pans difficult to use and clean, food sticks and the pans are already virtually unusable, we followed the care instructions given having purchased many Pans similar in the past, the pans are now heading for the bin which is not good value at all considering they cost £230! I contacted customer services who lay the blame on usage which I refute, we were also told that the very popular brand of spray oil we use was not compatable with the product, there was very little empathy regarding our experience and we were left having to accept we would not get any replacements or refund, I was extremely surprised that a company such as Pro cook could have little regard to after sales care! We would not recommend this company following our experience, we have used 'Circulon' pans for years prior and will be buying our replacements from them, lesson learnt!”

Posted 2 years ago

“Up until today I had a good experience with Procook. I have been a loyal customer of procook for a number of years, owning knives, pots and pans. Today I went back as my non-stick pans which are (optimised for induction) are flaking off. My plan was to buy more procook prooducts as a replacment and I sent evidence and asked if they would be willing to offer a discount on the new products as these had failed. After jumping through hoops they went on to say that I had used them on too high a heat... This is meant ot be professional cookware. Very dissappointing. Zero goodwill from this brand.”

Posted 2 years ago

“Only giving one star because there is no option to leave a minus score. Purchased a set of nonstick pans as a gift for my daughter who had read the rave reviews about them. Absolute rubbish. Within weeks the non stick coating had holes and chips appearing in it and knowing how dangerous to your health non stick surfaces can be once they start to break down she stopped using them. Very expensive and poor quality to boot. Don't be lulled into buying these based on good reviews. A cheap Tesco stainless steel pan is better quality and value for money.”

Posted 2 years ago

“I bought a 5 peice set of procook ceramic pans. I got them home and open the packaging to find that several of them had chips on the rims. I contacted the store who replaced the chipped ones sending me replacements. A week later and the others were also chipped. I contacted the store (which was not very local to me) who said they would replace again, but nothing arrived. I contacted again and they had accidentally deleted my email with my details on. In the meantime more of the other pans had also developed chips on the rims. By this point I was really cheezed off with the pans which were clearly very poor quality and were all chipped around the rims yet were only a few weeks old. I contacted the store for a refund which they did but I had to drive a 90 minute round trip as the store wasnt very local to me. I am happy that i had no problems in returning the pan set (as I had read many other reviews which had problems with the warranty and customer services refusing to help and blaming the customer). However I wont buy procook pans again as considering the price they are clearly not robust at all. I would recomment reading reviews on other pans and getting better quality. As for the procook reviews on the pans I bought - I was swayed by hundreds of great reviews. However I wasnt able to leave a review on the procook website so it seems you have to be invited to leave a review. So it seems the reviews on the Procook website are managed. I hope people read this review before purchasing. Procook need to improve the quality of their pans because such poor quality for premium prices feels like a scam.”

Posted 2 years ago

“We've owned a set of ProCook oven trays, pots and pans for several years now. We bought them online after reading numerous positive reviews (on a different site). I quickly became sceptical after using the items for a few months. The coating was very fragile, and the oven trays started to chip, warp and rust after a few uses. After a few years of use the frying pan has warped and lost whatever non-stick properties it once had. The pots are marginally better, but the handles get hot rapidly and are not safe to hold without mittens. The oven tray has lost most of its paint and is unsafe for baking food. A near complete waste of money.”

Posted 2 years ago

“Ordered the carbon steel “non-stick” frying pan set and have been massively disappointed with the quality of them. After only 1 month the top layer of the pans have peeled off and food always sticks to the pan. They were a complete waste of money, my old Russell Hobbs pans from Home Bargains lasted so much longer!!!”

ProCook 1 star review on 19th September 2021

Posted 2 years ago

“Brought 2 Procook Footed Mugs 6481 yesterday from your Evesham branch. As a treat this morning my wife made our daily morning tea in bed. Guess what happened "one cup all the inside of the cup the GLAZE Cracked from top to bottom" spilling hot tea all over the work top. The tea is made in a tea pot, not boiling hot water in the cup first. The other cup did not keep the tea warm. I am having to travel 26 miles to return today to your Evesham Store!! To us these cups should be removed from your shelves and checked before a serious injury is caused to someone. We are both in our mid seventies and my wife is lucky not to have been burnt or worst the cup exploded. I will be having a very strong debate with your sales staff today to bring this to there attention. We do not wish anyone else to waste there time and safety with this product.”

Posted 2 years ago

“The knives I've bought have surface rust after only a few months , I General ly hand-wash sometimes dishwasher them, but apparently they ate not dishwasher proof. I've had cheaper knives and never had an issue. My warranty now is invalid as I used the dishwasher. For the money I paid I thought they would be better quality and not rust.”

ProCook 1 star review on 20th August 2021

ProCook 1 star review on 20th August 2021

Posted 2 years ago

“Worse returns process ever. For such a premium brand you would expect free returns. Not only you have to pay for returns but also the process is super complex and inflexible. Both the options offered require to print your own label and the phone support agent lack the knowledge to help you resolve issues with their buggy returns platform.”

Posted 2 years ago

“I ordered a total of 9 items (28th April) 1 of which was showing as stock due in soon. After paying, I was advised by email that the item would be due in shortly and would be dispatched with the rest of my order. 5th May, I chased for an order update to be told it was now due on 17th May. I waited until 18th May and chased again, to be told now due on 27th May!! They have had my money for 3 weeks, so I asked if they could send the rest of my items and they point blank said NO! I could either wait or cancel in full. What kind of company cannot amend an order so they can send part of it out? Why take payment for the goods if they know they are not dispatching them straight away? And as for customer service, why are they not keeping me informed of what is going on instead of making me chase them up? Pfff last time they get my money.”

Posted 2 years ago

“Very disappointed Very disappointed! I bought Gourmet Non-Stick Saute and Frying pan. In Less than one month of use I have marks on the outside on the pan. Well I thought I was entitled to a refund or replacement because of my guarantee and I was sent a msg from the costumer services saying I caused the damage & the guarantee doesn’t cover it! Wow Very unprofessional, I have another pan I use as normal and there are no such faults on it like the pan from pro cook. Very disappointed. It’s clearly made from very cheap material.”

Posted 2 years ago

“Coating came of Pans. procook refused to change them stating 'Pans had been used over a high heat' what a poor excuse. No such thing as a 25yr guarantee they'll just find any excuse to not honour it. Poor quality poor customer service. avoid! G. Baker”

Posted 2 years ago

“We bought £380 worth of pots and pans from Pro cook. Supposed 25 year guarantee, non-stick, dishwasher safe. What a joke. just as lock down started the coating began coming off but of course shops closed so could not take them back. Just taken them back to be told it is the dishwasher. Their own guarantee clearly states a dishwasher may dull the pans, we accept that. It does not say it will take the coating off around the top edges. Manager and assistant manager who had their story sorted both kept saying we had obviously ground the lids on the pans - no we have not. Used metal utensils - no we have not and they only go in the dishwasher about once a week. They did after much argument replace the three worst pans but would not even consider others doing the same thing. Like others on here will not use Pro-Cook again.”

Posted 3 years ago

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ProCook is rated 1.8 based on 88 reviews