ProCook Reviews

Name: ProCook
Rating: 1.73

1.7 Rating 123 Reviews

17 %

of reviewers recommend ProCook

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Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

Gillian

ProCook 1 star review on 24th March 2024

Bart

ProCook 1 star review on 18th November 2022

Sean Bradley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service. Pans are not fit for purpose. Expensive tat. Pan lids hold water when washed up and does not drain. Sauté pan enamel coming off after two weeks. Company would not refund even though not fit for purpose. They disregard consumer rights!”

Helpful Report

Posted 9 months ago

“I purchased the Pro Cook non-stick frying pan 18 months ago, expecting a high-quality product for the price. Initially, it worked well, but after just 18 months of normal use, the non-stick coating completely gave out. What’s worse, when I contacted customer service, they blamed me for using the pan on 70% heat on my induction hob. Seriously? A frying pan that can’t handle normal cooking temperatures? To add insult to injury, a budget Tesco pan I bought years ago has outlasted this one, still going strong without any issues. I expected much more from Pro Cook, both in terms of quality and customer support. Save your money and buy something more reliable!”

Helpful Report

Posted 9 months ago

“Terrible customer service, they ask for details when you make a claim under their 25 year guarantee requesting a receipt for a knife that's 10 years old. This knife has a 25 year guarantee. When you cant provide one, which is kind of riduculous to expect someone to have after this amount of time, they refuse to honour the guarantee. As its a branded procook knife where else would it have come from. Do not buy their products!”

Helpful Report

Posted 9 months ago

“I bought a kitchen knife and a block/holder. They sent me an email because they needed age verification. I understand this need however, their system rejected my date of birth and there was no other way to verify my age. I offered to send a copy of my driving licence or any other way. Even a phone call or video call would have been sufficient but customer service were not interested in bothering. I had to go into a store which is quite far away. They a lost a sale to a competitor.”

Helpful Report

Posted 10 months ago

“Oh i am beyond disappointed! Brought the stainless steel pan set, they are terrible quality everything i cook sticks to it even after following the before care advice to avoid this happening . Will have to but a new set from another company. Do not recommend.”

Helpful Report

Posted 1 year ago

“Very bad quality”

Helpful Report

Posted 1 year ago

“Purchased the Oslo dinner service online. After a few weeks all bowls have been chipped. The quality is terrible. Customer service have been very unhelpful. After many emails chasing this up from me, they eventually sent replacements but this was to a completely different dinner service! Now they won’t reply to my emails at all to try and help. So disappointed with quality of goods but also Ptocooks response to the problem. I won’t use again.”

Helpful Report

Posted 1 year ago

“Bought full set of pans last wk, would have to say not so great, frying pan is ridiculous, everything sticks to it, now am having to buy another set of pans…not a happy customer”

Helpful Report

Posted 1 year ago

“Treated myself to a set of Professional Stainless Steel frying pans, having listened to a radio programme about old and flaking teflon and non stick coatings being potentially bad for your health. Promptly went home and chucked out all my old pans, started using the ProCook pans and they are absolutely awful. Everything sticks and they are terrible to clean. I can't even fry an egg properly any more. I've been cooking for myself for over 30 years, so it's not like I don't know what I'm doing.”

Helpful Report

Posted 1 year ago

“Bought set of pots in December 2023 Professional Stainless Steel Cookware Set 4 Piece Code: S1631 Qty: 1 £159.00 Horrible from first use everything sticky to bottom, after contact with care service them answer was "As the pan is uncoated it will need to be seasoned before use or food will stick to the pan." But on website they was professional sticky free. So they send instructions how to make not sticky but obviously we do this from day one. I think was faulty manufacturing series. So you got 10 years warranty for nothing. NOT RECOMMENDED. I believe most comments was generated automatically”

Helpful Report

Posted 1 year ago

“Purchased the professional granite pans. Be warned, these are not designed to be used regularly. They were brilliant to begin with but after a few months the coating started to peel on two pans. Customer service verdict was we had used excessive heat. We had used enough heat to actually cook our food, and no more then we've used with cheaper pans in the past, that have lasted a lot lot longer.”

Helpful Report

Posted 1 year ago

“Poor Customer service at Burgess Hill. Please see my earlier email.”

Helpful Report

Posted 1 year ago

“Our Procook induction frying pan has very poor induction qualities. To cook in it you have to crank up the power to 7 or 8 out of 9. I've been using induction hobs for 20 years or so and this is the 2nd worst pan I've used.”

Helpful Report

Posted 1 year ago

“Bought a complete set of saucepans and frying pans for an induction hob. The frying pan warped and food became instantly stuck,burning into the base of the pan.i am a serious cook who is very careful. I contacted pro cook who informed me I had the heat too high...but as a gesture of goodwill would replace it. The second went exactly the same way. Absolutely useless and would not buy from here again!”

Helpful Report

Posted 2 years ago

“Ordered a set of knives for next day delivery and six days later they wanted to 'verify my age' by asking for my birthdate before they would deliver. They put a box for age verification that has to be ticked before an order can be placed but wait until five days after they should have arrived to ask me for a specific date, as if that proves anything. Their customer service is off-hand and dreadful. Asked to cancel order. Won't be buying from them again.”

Helpful Report

Posted 2 years ago

“Had to return a small granite frying pan today as had four or five small areas flaked off, I purchased it less than six months ago and use a Oxo soft spatula, I always bought supermarket frying pans then discarded when the non stick broke down, but decided to spend out on what I thought was a superior product so would last with care. I live alone and keep the small pan for frying one egg for breakfast only. The store did replace it but with a warning not to fry at high temperature or wash it up whilst still warm. Why aren't these warnings on the instructions, it seems ridiculous that it's not suitable to fry an egg a day without all the ridiculous precautions, I'm determined to follow the said rules and see if it makes any difference this time, if not it's back to disposable cheapies for me.”

Helpful Report

Posted 2 years ago

“Avoid Procook while they use DPD for next day delivery, you wont receive your goods the next day. They will say each time they missed you and send items back to depot each time, so next day delivery will usually mean a week or two.”

Helpful Report

Posted 2 years ago

“Terrible service and poor customer care. Spent over 2k on their online store with next day delivery option because we really needed all the items. It took them over a week to ship the goods. No one on their customer care team was able to assist. Calls not returned and promises not kept. Terrible experience. Never again.”

Helpful Report

Posted 2 years ago

“Tri based stainless frying pan. Distorted in used. Exchanged for another same outcome base distorted without any excessive hob temperature being used, returned for refund. Small cast iron enamelled cook ware. I am assuming that enamelled means completely. Internally the we’re not enamelled but the roughest cast serface I have ever seen. The external enamelled surface easily chips. All in all very poor quality product, all image no substance. More tat from China !”

Helpful Report

Posted 2 years ago

“Item received were damaged due to poor packing. They let the metal items clashed and both got scratch. Given the price, I definitely don’t want them. I paid for premium delivery service. Now they simply asked me to go to store and exchanged myself. They didn’t consider customer time and cost for their own mistake (bad packing skills). Alternatively, I had to wait for their label then bring to pickup point then wait for them. I believed I didn’t pay the next day delivery for this hassle. They don't think why customers want next day delivery and paid to get it early. they assume it's totally fine to ask customers to fix themselves, wait for another week. No sincere apology as well. Also, I waited for them the whole evening but no label is sent/received. I contacted them again, and checked both my spam and inbox. I was answered by their customer service team lead (Chelsea, interesting, I saw her name in another angry review) so I supposed it was their top notch service quality already. She simply told me to check again. I finally found it was in Gmail trash (not even spam) because Gmail detected malware and asked me not download their email. Ok, I try to briefly read the instructions without downloading them first. Their return process is me, preparing the box, removing all the labels, printing the email, cutting the label, safely bringing them back for them and waiting again. I don't have a car and there is no direct public transport to their nearest location. I believe they don't even care about how heavy the stainless steel cookware is and it's WINTER. I think it’s enough. With this customer service, I don’t think I could trust the 25y guarantee they say. Extremely disappointed. Our day is ruined.”

Helpful Report

Posted 2 years ago

ProCook is rated 1.7 based on 123 reviews