QVC Reviews

3.5 Rating 97 Reviews
60 %
of reviewers recommend QVC
3.5
Based on 97 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Customer Service
Communication Channels
Telephone
Read QVC Reviews

About QVC:

QVC is the UK’s favourite TV shopping channel. Our online department store, qvcuk.com, with over 15,000 products online, means customers are spoilt for choice. From jewellery to beauty treats to the latest electronic gadgets, QVC is sure to have an item for everyone.

Phone:

0800 51 41 31

Location:

QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley
Liverpool
L70 2QA

Write Your review

Tell us how QVC made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
If there was a half a star you would get it. #1. ordered outfit took one and a half months to get it #2 ask that all my easy pays be set up on the 5th of the month was never done #3. Paid on July 1st but they didn't take it out until July 19th which put my bank account overdrafted #4 on July 30th called for billing they hung up on me on July 30th called back to billing was asked for my Q card or some other kind of card or Department ask for billing again for the third time #5. When trying to get my credit for my overdraft was given bad info they gave me the wrong email for the credit department. #6. I sent all the information on I think it was the 28th for them to give me credit still have not received the credit it is now the second of August.
Helpful Report
Posted 1 year ago
my first experience with qvc has been the worst ever. i trying to get a 599 refund and so far it has been imposable. every one says they did i but my bank account says no.i have talked to pretend? supervisors' who say it will be in my account in 48 hours that was several days ago. today i got a $6.95 refund..where is the other $592.05 that you owe me
Helpful Report
Posted 1 year ago
So far we've, my husband has now taken this in his hands, made 7 calls to customer service. They keep telling us every time that they have the problem resolved, only to see that they've taken more money out of our bank account and have not refunded us the proper amount. This has been a nightmare and I am done with QVC. I may even get an attorney!
Helpful Report
Posted 1 year ago
I called customer service 2-14-2022 at 5:50. Robin answered the phone and said how-can I help you today Eileen. She was The most friendliest and helpful customer service person I have ever talked to Ask my question and got a reply in a minute. Thanks QVC for having Robin represent your company
Helpful Report
Posted 1 year ago
You can’t get what you sell delivered Cancelled two items today
Helpful Report
Posted 1 year ago
Over the years, QVC, has really gone downhill. Their warehouse/packaging are paid for sending broken items, wrong items, and poorly packaged items. When you get a small item in a large box, and it is flopping around during transit, it only goes that they NEED TO TRAIN their warehouse workers. When you receive an item purchased from QVC, YOU ARE ENTITLED TO A FULL REFUND, INCLUDING SHIPPING AND HANDLING and FREE RETURN SHIPPING AND HANDLING. A lot of people don't know that and Qvc doesn't bother to tell them. If items are sent out broken or damaged, a lot of people won't bother to send them back, thinking that they, the buyers, will have to pay for the return shipping. It is FREE when an item is broken, damaged, parts missing, wrong color/item sent, etc. Don't keep broken items, write a note, put inside the box with return slip stating that you are entitled to a full refund, including s/h, plus return shipping. It's time the customers take control. QVC should automatically do this for the customers, but that is not the case.
Helpful Report
Posted 2 years ago
I ordered Tracfone 5.83" Samsung Galaxy A10E Smartphone with 1500 Talk/Text/Data. It is set up for the Verizon network. We only have AT&T available in this area. When I called QVC, the woman had no idea what I was talking about. I feel that if you have people answering the phones, they should have a working knowledge of the products. The first 6 numbers of the Sim number explain which network the phone is set up for. TMobile-890126, AT&T-890141, Verizon-891480. I returned the phone, but very disappointed.
Helpful Report
Posted 2 years ago
Ordered carmandy highlighter with double end brush to use with product.Received powder brush instead.I called customer service twice only to be told to return everything and wait for another order to ship out,so ridiculous to suggest this when they caused the problem.The brush advertised with product was on of the reasons I ordered this.I even sent corporate a letter and they never even acknowledged receiving it.I have shopped with them for over 20 years and until recently never had a problem.They have partnered with other companies now and shipping is awful and orders are messed up.I will not be shopping with them again or refer them to anyone. Steer clear and look for companies with good customer service and appreciation for long time as well as new customers!!
Helpful Report
Posted 2 years ago
Sorry but necessary to make this review on what has been a great company for us for years. Trying to return two gift items. QVC helpline told us exactly what to do, and how to make special notes to the people processing the return. We did not receive any notice of their processing so had to call several times with different answers each time. The credits did not go to the accounts noted twice on each box. The extended warranty was not refunded until we called specifically to ask about that a month later. Customer service lady tells us that they have no control over the return processing center nor any communication with them so it is not QVCs fault or issue to fix. I'm so sorry that the V in QVC has gone to zero for us.
Helpful Report
Posted 3 years ago
This morning, I found out that QVC had cancelled my account and deleted it with 27 open value payments which by the way, I cannot view or edit online in case I get a new credit card or check what is owed. I called and after speaking with someone who hung up on me before we could end the conversation, I was told that I had an open QVC collection account from 2011 for $40 something dollars and that was the reason. No letters, no phone calls, just an open payment for $40.00ish. I cannot remember the exact amount because the representative and I were disconnected. It would have been nice if she called me back to continue the conversation, since I waited over 10 minutes on hold the first time. I have spent thousands and thousands of dollars over the past four years and for $40.00 which I would have gladly paid, my account is closed. I will actually be saving money in the long run, so a BIG THANK YOU for allowing me to be able to spend my money elsewhere. Back in 2018, I received a letter from a collection agency for $83.43. I called them and they did not know for what item it was for and I called QVC and nobody knew what it was for. I paid the bill (see attached letter and cancelled check) I have not received anything else from anyone in the past two years. (mail or phone call) The only thing that I could think of was that the collection company had sent a settlement letter which I paid and ONLY because nobody at QVC or the Collection Agency knew what it was for and I wanted to make sure my credit was good. I am very disappointed that this happened ten years after the fact.
Helpful Report
Posted 3 years ago
Items were missing from my delivery.spent all week phoning to hear my refund was granted on monday.by fri they said it was refunded thurs and will take 5days to reach me.joke cant speak to anyone who is in aurthority to help.and they dont phone you back also.never use them again
Helpful Report
Posted 3 years ago
Like so many other reviews and reviewers, my recent experience with QVC and their selling partners, leaves a lot to be desired! I ordered pies to come to Northern Ireland as I have done multiple times in the past. 4 weeks passed and no sign of my delivery. I checked their site and it stated these had been sent and delivered. I contacted QVC, who stated they'd get a replacement sent. No notification from QVC, however their website stated it had been posted. Again, I gave it 2-3 weeks, but no delivery. I contacted QVC, who told me that the company don't post to Northern Ireland!! I advised them that I'd had at least half a dozen deliveries from this company. If they didn't deliver to Northern Ireland, how did the first delivery get posted, but not make it to me!!?? Why did I receive 6+ deliveries in the past!? I was offered £20 not to leave QVC when I told them I've had my fill with their recent inadequate responses and the cost of P&P and returns!! (AMAZON can post free of charge and return for little to nothing). I'm now waiting for my last Flexi pay to clear, then I'm leaving with all my data with me!! I don't want to hear from them ever again as I've had too many metaphorical slaps in the face from this company!! I'd suggest (given the reviews and average scores on this site) that QVC do a lot of soul searching and speak to their customers to try to change things around, as internet shopping is going to close them down....and their unique USP isn't going to save them!!
Helpful Report
Posted 4 years ago
Ordered two 7 piece Decleor gift sets, took over four weeks to arrive, after many phone calls they located the original order, it had been out of stock but they then delayed releasing the order, when they eventually arrived the gift box was flat packed, the seven beauty items where rolled up in a bunch in corrugated brown paper, no nice packaging included or not even a Deceleor leaflet so the recipient of the gift would now what to do with each product, I thought the gifts look cheap with no packaging, who wants to receive a gift box with the items just dumped in the box, nothing in to help you arrange them to add value . I wish I had paid more and gone to a department store at least the staff would have made the effort to showcase the items, I wonder if Decleor know how poorly their products are displayed. I have called QVC they said they would send out a leaflet but nothing has come, I am truly gutted, so near to Christmas and no time to go out and get something else. It is true you only get what you pay for. I will definitely never use QVC again and will make sure I tell friends and my customers how dreadful my experience was with QVC. rubbish complete rubbish
Helpful Report
Posted 4 years ago
I ordered the Wow 3 Piece Dream Regime and contrary to everything said about it, I found it awful. After 2 days my hair was lank and my scalp itchy. Using heat as instructed did not smooth my hair in any way and it looked no different from washing it and letting it dry naturally. Unfortunately, the 3 products are quite heavy and the postage to return today expensive. Every other company charges either for shipping or returns but not both and the majority are p&p and returns free.
Helpful Report
Posted 4 years ago
There call centre staff are exceptional very helpful with advice and there returns policy hassle free. Seldom been disappointed with orders.
Helpful Report
Posted 4 years ago
Total confidence when ordering, 30 day money back. Use the product whether it is jewellery, including earrings, shoes or beauty products. Fantastic customer service and range of quality goods.
Helpful Report
Posted 5 years ago
Good items and good customer service BUT postage too HIGH
Helpful Report
Posted 5 years ago
As usual, great products. Great delivery and excellent customer service
Helpful Report
Posted 5 years ago
Everything I buy from QVC I love and if I don't 4 just return the item even when used you have a 30 day money back guarantee. And they sell well known brands at very discounted prices because they have such huge buying power because they started in the USA and then the UK Japan Europe I think it is in Germany. You can trust them because you can send it back then their is no point in telling lies! Customer service is second to none. They will really bend over backwards to help you. Like when I am too unwell to return an item they will have it collected from my home for free. An EXCELLENT company!
Helpful Report
Posted 5 years ago
Everything I buy from QVC I love and if I don't 4 just return the item even when used you have a 30 day money back guarantee. And they sell well known brands at very discounted prices because they have such huge buying power because they started in the USA and then the UK Japan Europe I think it is in Germany. You can trust them because you can send it back then their is no point in telling lies! Customer service is second to none. They will really bend over backwards to help you. Like when I am too unwell to return an item they will have it collected from my home for free. An EXCELLENT company!
Helpful Report
Posted 5 years ago
QVC is rated 3.5 based on 97 reviews