QVC Reviews

Name: QVC
Address: QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley, Liverpool
Rating: 3.07

3.1 Rating 119 Reviews

50 %

of reviewers recommend QVC

3.1

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone

About QVC:

QVC is the UK

Phone:

0800 51 41 31

Location:

QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley
Liverpool
L70 2QA

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Anonymous

Anonymous // 01/01/2019

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“Both my credit cards have been declined. Both cards have ample funds. Tried paying off my easy pay. Now I will need to go to my bank for a cashiers check to assure I pay it off. I will never do business with them again. I’m so sorry I never read the reviews prior to doing business with QVC !!!!!”

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Posted 1 year ago

“I ordered a power station for power outages buy one get one free.i payed on my credit card they charged my card and I payed 12.95 for a 3-5 day shipping it's been 18 days have not got my order . Looks I lost 58.13 I should have have know better .”

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Posted 1 year ago

“QVR uses crummy sales tactics to sell items that are almost never what they seem. Out of the 6 items I’ve purchased in that past year, none of them work right and have had some defect. You are allowed to return items but have to pay shipping as well as haul to ups yourself. I recommend against them- you can find better products elsewhere”

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Posted 1 year ago

“My concerns is regarding their credit card they are currently charging 32.34% interest. That is totally ridiculous. When I inquired about a rate adjustment you thought I said a joke with exceptionally good credit I don’t see why I should be paying 32.34% in interest, so since they could not assist me, I have closed my account and will pay off my balance. They just lost a good customer.”

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Posted 1 year ago

“QVC has good products. And they have some not so good. Just watching their nutrisystem presentation. The only food that is good is the frozen. There are only a few mon frozen items I will eat. One of the hosts said he would pay $6 for the cinnamon roll. He's obviously never had a bakery cinnamon roll. The hosts over exaggerate everything. I wish they would stop doing that.”

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Posted 1 year ago

“DO NOT USE THESE CROOKS. I bought stuff on a 4 pay plan and gave the 1st payment. Then they cancelled the order saying that my bank checking account debit card with a Mastercard logo was a visa credit card. Worse, they were very rude and failed to take any time to figure out why the mistake Poor business strategy, had the been polite I'd have used a credit card. But I didnt because they dont care.”

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Posted 1 year ago

“Received Cheryl’s cookies. Never received bad but these Not good. The chocolate Especially. Too chocolate and Gummy. Just to advise.”

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Posted 1 year ago

“Bethlehem xmas tree lights dont work. Lobster order was not what I ordered or presentation was not shown correctly I have ordered a lot of items from QVC never been so disappointed as I am now So will be more careful what i order in the future.”

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Posted 1 year ago

“QVC was selling Dell laptops for a great price, but the real selling factor was all of the programs and software that was already installed and included with the laptop. When the laptop arrived and we turned on the power, there was no operating system in the laptop. I called QVC for assistance because technical support was included with this sale. The person who I spoke to at QVC said that they really didn't handle this and they said not to return the laptop, and they gave me a phone number and instructed me to call Dell, the manufacturer of the laptop. When I called the number and I spoke to the Dell representative, they knew exactly why I was calling and they gave me instructions and walked me through to activating the operating system. The system that was in the laptop we purchased was nowhere near anything that was advertised and it was as basic as basic could be. When I asked about the programs and software that was supposed to be included, the Dell representative said that they didn't know what I was talking about. I called QVC back and they said that what was in the laptop is what I was supposed to get and they claimed they never knew anything about anything extra. This was a classic bait and switch and I couldn't return the laptop after Dell activated the system. Buyer beware. I will never purchase anything from QVC ever again.”

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Posted 1 year ago

“Now qvc sends NO return labels?! I have to go to UPS and have them print one-- after customer is charged for shipping both ways?! Bye bye qvc!”

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Posted 1 year ago

“I placed 3 orders and they cancelled all 3 with no explanations. They advertise coupons they cannot honor. I placed order in 2023.”

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Posted 1 year ago

“Shawn Killinger lacks manners for sure. Spits out coffee on live tv. Kind of piggy. Your newer hosts are less professional whereas the older hosts were so much better. David Venable telling a vendor don’t put Brussels sprouts on any dish you bring, write that down. Is he a King now???”

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Posted 2 years ago

“QVC removed all of the decent hosts and have so many dingbats overacting with nails-on-a-chalkboard voices I have to mute the sound just to look at the product they are pushing. The product quality has diminished over the years and the prices are really no better than you can find elsewhere.”

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Posted 2 years ago

“ordered a pair of shoes. they arrived. I instantly tried to return them because they were so tight. I wanted a half a size up the exact same shoe. for 3 weeks I kept chatting emailing and calling. each person kept saying sure we will send you that return label right out . it's no problem to switch up for a half of size. I have waited for 3 weeks still no return label. Finally my last time I spoke with someone on chat and they said that she was non returnable so a waste of money and 3 weeks and horrible lying customer service”

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Posted 2 years ago

“Do you think people are stupid or are they that good of an actor cuz everything they try to sell is the best”

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Posted 2 years ago

“Can susan Graver stop talking over host! She is rude, and has no manners. I do not watch when she comes on with her products. Surely Susan can do better.... or just shut up!”

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Posted 2 years ago

“How *funny* is it that since the QVC/HSN Merger--- that autoship items are often cancelled mid-term?? Ie QVC 4piece Philosophy bundle-- to ship every 90 days for a total of 4 times. (Rec'd 2--- then rec'd a cancel email in July 2023 just as 3rd shipment was to ship). HSN lancome 2piece bundle-- to ship every 90 days (rec'd 2-- then rec'd a cancel email today, just as 3rd shipment was to ship). This seems like overprinting/overselling and under-delivering. This feels like deceptive business practices. This feels like I need to take this up with our SAG and the FTC.....Highly....HIGHLY disasappointed AND disgruntled (as this is how I complete holiday/gift shopping as a Full Time Caregiver)”

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Posted 2 years ago

“In February, I ordered a top and had to exchange it for a smaller size. The Customer Service rep stated that he placed a new order for the smaller size and I received a confirmation email, then I received an email that they credited me back for both of the items in the order (which I was only returning the one). So I called and told them I was only returning one of the items. They said because I was so honest, they gave me a $10.00 credit on my account and reordered the top in the smaller size, which I found odd because I thought the first person I spoke to had placed the replacement order. After 30 days pasted and I did not receive the replacement top I called back a third time and was told that my order for some reason did not ship out, so they escalated it up. Another 30 days pasted, and I called for the fourth time today to be informed that they cancelled the order altogether 30 days ago and now they do not have any left. The customer service from the very beginning was very poor at best, it's like they are unhappy in their jobs. It was a very bad experience all the way around and I will never order from them again.”

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Posted 2 years ago

“I ordered a Shark Vacuum in September, 2022. I authorized QVC to debit my credit card for five easy pay payments. It never came so I called QVC to check on it. They told me the order had been cancelled. I told them I did not understand because I wanted the vacuum cleaner and had not cancelled the order. Then when I received my credit card statement, they had debited my card for the first of five payments. I called customer service, and after much ado, was told that the vacuum cleaner I had ordered had been sent to a woman in Mobile, AL because "our telephone numbers were the same." Made no sense to me. I gave the lady my email address and asked her to send me info they had issued a credit to my card and asked her to state they would not send any more debits through. My name is Gretchen...she sent me an email addressed to "Dear Mary", apparently the woman in Mobile who received the vacuum cleaner. I have called five times trying to get a resolution with no luck. I have been told five times that a manager would call me...have not received a call. I finally called my credit card company to initiate a dispute on the charge. QVC is apparently a crooked or inept company...the worst I have ever ordered from and I WILL NOT order anything else from them. HSN is a great company to order from.”

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Posted 2 years ago

“Ordered a Dyson supersonice but had to return because it blew my hair around, the heat was too hot & the attachments got hot. Didnt read the return instructions fully I should have returned it signed for via post office with insurance because it cost over £200 but I used Evri via QVC & it took ages to return but was within the 30 days. I nearly didnt get a refund because I had not returned it according to QVC instructions. Please photograph how this is packed because once you take it out it is almost impossible to repack. Will stick to Amazon in the future. A very stressful couple of weeks if I could give zero stars I would do. Customer care were very kind but the Finance department were not.”

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Posted 3 years ago

QVC is rated 3.1 based on 119 reviews