QVC Reviews

Name: QVC
Address: QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley, Liverpool
Rating: 3.12

3.1 Rating 116 Reviews

51 %

of reviewers recommend QVC

3.1

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

About QVC:

QVC is the UK’s favourite TV shopping channel. Our online department store, qvcuk.com, with over 15,000 products online, means customers are spoilt for choice. From jewellery to beauty treats to the latest electronic gadgets, QVC is sure to have an item for everyone.

Phone:

0800 51 41 31

Location:

QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley
Liverpool
L70 2QA

Write Your review

Tell us how QVC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“QVC was selling Dell laptops for a great price, but the real selling factor was all of the programs and software that was already installed and included with the laptop. When the laptop arrived and we turned on the power, there was no operating system in the laptop. I called QVC for assistance because technical support was included with this sale. The person who I spoke to at QVC said that they really didn't handle this and they said not to return the laptop, and they gave me a phone number and instructed me to call Dell, the manufacturer of the laptop. When I called the number and I spoke to the Dell representative, they knew exactly why I was calling and they gave me instructions and walked me through to activating the operating system. The system that was in the laptop we purchased was nowhere near anything that was advertised and it was as basic as basic could be. When I asked about the programs and software that was supposed to be included, the Dell representative said that they didn't know what I was talking about. I called QVC back and they said that what was in the laptop is what I was supposed to get and they claimed they never knew anything about anything extra. This was a classic bait and switch and I couldn't return the laptop after Dell activated the system. Buyer beware. I will never purchase anything from QVC ever again.”

Helpful Report

Posted 1 year ago

“Shawn Killinger lacks manners for sure. Spits out coffee on live tv. Kind of piggy. Your newer hosts are less professional whereas the older hosts were so much better. David Venable telling a vendor don’t put Brussels sprouts on any dish you bring, write that down. Is he a King now???”

Helpful Report

Posted 1 year ago

“QVC removed all of the decent hosts and have so many dingbats overacting with nails-on-a-chalkboard voices I have to mute the sound just to look at the product they are pushing. The product quality has diminished over the years and the prices are really no better than you can find elsewhere.”

Helpful Report

Posted 1 year ago

“Do you think people are stupid or are they that good of an actor cuz everything they try to sell is the best”

Helpful Report

Posted 1 year ago

“Can susan Graver stop talking over host! She is rude, and has no manners. I do not watch when she comes on with her products. Surely Susan can do better.... or just shut up!”

Helpful Report

Posted 1 year ago

“Over the years, QVC, has really gone downhill. Their warehouse/packaging are paid for sending broken items, wrong items, and poorly packaged items. When you get a small item in a large box, and it is flopping around during transit, it only goes that they NEED TO TRAIN their warehouse workers. When you receive an item purchased from QVC, YOU ARE ENTITLED TO A FULL REFUND, INCLUDING SHIPPING AND HANDLING and FREE RETURN SHIPPING AND HANDLING. A lot of people don't know that and Qvc doesn't bother to tell them. If items are sent out broken or damaged, a lot of people won't bother to send them back, thinking that they, the buyers, will have to pay for the return shipping. It is FREE when an item is broken, damaged, parts missing, wrong color/item sent, etc. Don't keep broken items, write a note, put inside the box with return slip stating that you are entitled to a full refund, including s/h, plus return shipping. It's time the customers take control. QVC should automatically do this for the customers, but that is not the case.”

Helpful Report

Posted 3 years ago

“Items were missing from my delivery.spent all week phoning to hear my refund was granted on monday.by fri they said it was refunded thurs and will take 5days to reach me.joke cant speak to anyone who is in aurthority to help.and they dont phone you back also.never use them again”

Helpful Report

Posted 5 years ago

“QVR uses crummy sales tactics to sell items that are almost never what they seem. Out of the 6 items I’ve purchased in that past year, none of them work right and have had some defect. You are allowed to return items but have to pay shipping as well as haul to ups yourself. I recommend against them- you can find better products elsewhere”

Helpful Report

Posted 1 year ago

“QVC has good products. And they have some not so good. Just watching their nutrisystem presentation. The only food that is good is the frozen. There are only a few mon frozen items I will eat. One of the hosts said he would pay $6 for the cinnamon roll. He's obviously never had a bakery cinnamon roll. The hosts over exaggerate everything. I wish they would stop doing that.”

Helpful Report

Posted 1 year ago

“I placed 3 orders and they cancelled all 3 with no explanations. They advertise coupons they cannot honor. I placed order in 2023.”

Helpful Report

Posted 1 year ago

“Ordered carmandy highlighter with double end brush to use with product.Received powder brush instead.I called customer service twice only to be told to return everything and wait for another order to ship out,so ridiculous to suggest this when they caused the problem.The brush advertised with product was on of the reasons I ordered this.I even sent corporate a letter and they never even acknowledged receiving it.I have shopped with them for over 20 years and until recently never had a problem.They have partnered with other companies now and shipping is awful and orders are messed up.I will not be shopping with them again or refer them to anyone. Steer clear and look for companies with good customer service and appreciation for long time as well as new customers!!”

Helpful Report

Posted 4 years ago

“Sorry but necessary to make this review on what has been a great company for us for years. Trying to return two gift items. QVC helpline told us exactly what to do, and how to make special notes to the people processing the return. We did not receive any notice of their processing so had to call several times with different answers each time. The credits did not go to the accounts noted twice on each box. The extended warranty was not refunded until we called specifically to ask about that a month later. Customer service lady tells us that they have no control over the return processing center nor any communication with them so it is not QVCs fault or issue to fix. I'm so sorry that the V in QVC has gone to zero for us.”

Helpful Report

Posted 4 years ago

“This morning, I found out that QVC had cancelled my account and deleted it with 27 open value payments which by the way, I cannot view or edit online in case I get a new credit card or check what is owed. I called and after speaking with someone who hung up on me before we could end the conversation, I was told that I had an open QVC collection account from 2011 for $40 something dollars and that was the reason. No letters, no phone calls, just an open payment for $40.00ish. I cannot remember the exact amount because the representative and I were disconnected. It would have been nice if she called me back to continue the conversation, since I waited over 10 minutes on hold the first time. I have spent thousands and thousands of dollars over the past four years and for $40.00 which I would have gladly paid, my account is closed. I will actually be saving money in the long run, so a BIG THANK YOU for allowing me to be able to spend my money elsewhere. Back in 2018, I received a letter from a collection agency for $83.43. I called them and they did not know for what item it was for and I called QVC and nobody knew what it was for. I paid the bill (see attached letter and cancelled check) I have not received anything else from anyone in the past two years. (mail or phone call) The only thing that I could think of was that the collection company had sent a settlement letter which I paid and ONLY because nobody at QVC or the Collection Agency knew what it was for and I wanted to make sure my credit was good. I am very disappointed that this happened ten years after the fact.”

Helpful Report

Posted 4 years ago

“I ordered the Wow 3 Piece Dream Regime and contrary to everything said about it, I found it awful. After 2 days my hair was lank and my scalp itchy. Using heat as instructed did not smooth my hair in any way and it looked no different from washing it and letting it dry naturally. Unfortunately, the 3 products are quite heavy and the postage to return today expensive. Every other company charges either for shipping or returns but not both and the majority are p&p and returns free.”

Helpful Report

Posted 5 years ago

“Very overpriced products and low quality. Why anyone orders from them anymore is a mystery. I use to love QVC. There is no more Quality or Value on anything anymore. Becoming a ripoff place of business.”

Helpful Report

Posted 4 months ago

“I find that I am not watching or ordering much. Many of the hosts are not professional, talk way too much and interrupt the company presenters. I don't want to see hosts dancing, drinking, modeling and eating (like they've never eaten before) Disgusting! QVC. listen to your viewers!”

Helpful Report

Posted 5 months ago

“really. $20 a pound for sausage? Give me a break”

Helpful Report

Posted 6 months ago

“Has anyone on your staff brought to Susan Gravers attention how rude she is? She constantly talks over the hostesses. Just blabs to herself about how wonderful her clothing products are.”

Helpful Report

Posted 1 year ago

“My concerns is regarding their credit card they are currently charging 32.34% interest. That is totally ridiculous. When I inquired about a rate adjustment you thought I said a joke with exceptionally good credit I don’t see why I should be paying 32.34% in interest, so since they could not assist me, I have closed my account and will pay off my balance. They just lost a good customer.”

Helpful Report

Posted 1 year ago

“Received Cheryl’s cookies. Never received bad but these Not good. The chocolate Especially. Too chocolate and Gummy. Just to advise.”

Helpful Report

Posted 1 year ago

QVC is rated 3.1 based on 116 reviews