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Quiz Reviews

1.9 Rating 153 Reviews

24 %

of reviewers recommend Quiz

Company Reviews

1.9

Based on 153 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Quiz Reviews

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

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Quiz 1 star review on 24th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE. TOTALLY UNPROFESSIONAL & UNRELIABLE. THERE HAVE NO CUSTOMER SERVICE PHONE NUMBER FOR A REASON !!!!!”

Posted 4 years ago

“Wish I could give them a - rating. £140 has been taken out of my account but no order placed. They claim it’s out of there hands as I have no proof of ordering it although my Bank statement shows they took the money!! Won’t refund my Money or give me a call back”

Posted 4 years ago

“I ordered a jumpsuit last Fri 14th February, I waited for 2 days and no confirmation email, I knew money left my account but for some reason sale didn't go through. I Couldn't send email as something wrong with site,i rang lovely girl in quiz blanchardstown and she contacted them for me, they gave me a refund after a few hours. With girls instructions she said try ordering again but do click and collect which I did and same thing happened, took my money but sale didn't register. I'm do disappointed and upset, still no way to contact them as I don't do social media. Stay away from quiz online. So disappointing”

Posted 4 years ago

“All these reviews are correct I used to love quiz but now I will never shop here again and I warn people about them. I brought clothes in November for my holiday but they never turned up it’s February now and I still cannot get a refund. I get emails that are addressed to other people, I get emails to say be patient and I have requested a call back sooo many times but they don’t call. They are nothing but a rip off company and quiz if you are not careful you will be the next story on rip off Britain!!”

Posted 4 years ago

“Still have not heard a thing disappointed to say the least tweeted emailed and instagram and they still owe me £98.98 Never again will I use this online have been into quiz shop a totally different experience”

Posted 4 years ago

“If i could give zero i would! Placed an order and paid and then received no confirmation or record of my order! No customer service telephone number to actually speak to someone so had to email/ tweet/instagram - appalling response times, my last email from 2 days ago still hasnt been responded to! Ive finally been refunded after a week of them having my money with no order placed- awful company and awful customer service!”

Posted 4 years ago

“I ordered 4 dresses to go on a cruise and only 2 were delivered they were late in arriving I kept one and sent the other one back Which I got a refund for There was no invoice with the package I have been charged for the other 2 dresses that have never arrived a total of £89 .98 to which I’m still waiting on a refund I have emailed several times and not received anything back terrible after sales service I have just sent an other email fingers crossed I get my refund”

Posted 4 years ago

“I bought a dress for my night out n when I tried it on the dress didnt fit, a week later I took it back to the store with all tags still left on and I had the receipt I asked them if I could exchange for a size bigger but I got refused 😔 this was my first purchase with quiz and its sure as hell gonna be my last”

Posted 4 years ago

“If I could give it zero I would. First time customer and order didn't arrive, had to figure out why myself as I had no updates when I managed to get to the bottom of it apparently it had been damaged in transit so sent back (again without letting me know) then was offered a refund or new items to be sent out. I went for new items as I wanted to give them another chance then they start telling me that certain items are no longer in stock and person I was dealing with was pushing for me to opt for a refund for some reason. Too much hassle for me. Got my refund and my lesson to stay away from them!”

Posted 4 years ago

“Terrible company. Please avoid. They take your money. That’s what they do.”

Posted 4 years ago

“Returned 3 x dresses 3rd December. Still waiting for refund !!! Unable call this company. Shocking customer service !!!”

Posted 4 years ago

“Returned 5 dresses which were bought for my Daughter, but they only refunded three leaving me £230 out of pocket! All five were in the same parcel, so they've obviously received it and they've signed for it undamaged so the two missing dresses must have been in there! Non-existent customer service, totally un-helpful. Going to a Solicitor today to take them to the Small Claims Court. I've NEVER had such shockingly poor service from any company before !!!”

Posted 4 years ago

“Quiz saying they never received my return even though they say the postal service they used is tracked. No tracking number provided. Very disappointed I’ve lost my money. Not easy to speak to customer service either and very unhelpful when I finally did get in contact”

Posted 4 years ago

“Very poor! Returned items taking up to three weeks to receive money back! Shockingly poor customer service and always by email never any number to call to discuss and just keep referring to returns policy ignoring the fact the time scales are over a week over! Never ordering again from quiz online”

Posted 4 years ago

“Awful service - email address had an error in it when ordering - contacted them to let them know and to ask if they could update records so I had order confirmation and delivery updates. All customer service did twice was say they'd resent the order confirmation twice to the email address they knew was already wrong!!?? Took days to sort and never got any response to request for help from Social Media team. Avoid this shambles like the plague.”

Posted 4 years ago

“I ordered online and the shoes didn't turn up so i contacted quiz customer service who would not speak to me over the phone only email contact was made, they said they would speak to their courier, i told them i no longer needed the shoes as it had been 10 days since ordering so i bought elswhere, no reply to my emails for a few more days then i went away for the weekend, i came home to a note from hermes saying they had put a parcel from quiz in my green bin, the same bin that was emptied that morning so again i contacted quiz only to be told again that they need to speak with the courier i have sent 4 emails since this and no reply, to this day i still have not been refunded and i am unsure on how to take it further as there is no way of ringing them! Please avoid”

Posted 4 years ago

“I’ll never order again from Quiz!!! Absolutely awful experience in exiting for a refund with no contact number for customer services and direct contact message saying having trouble with accounts limited to the iCloud!!”

Posted 4 years ago

“next day delivery to a shop front. The items did not get delivered on time, nor does the shop accept deliveries from the courier user ( Hermes). The shop was given as an option on the quiz website so somebody has not done their job properly to ensure the information is accurate. The next day my item was delivered to a completely different address, not one that i selected or have used previously. On emailing quiz( no contact number provided) i was advised i may only get my delivery fee refunded though i have not received my item as it was clearly delivered to the wrong address. I am fuming. Should i risk my life and knock on the door it was delivered too? Why should I. I won't be purchasing from them again and I'd advise you not to either.”

Posted 4 years ago

“Categories My Reviews My Settings Help LOG OUT Alternate Text Liz GB For companies Your review counts! You reviewed Quiz Add photo Liz 4 reviews 1 star: Bad Just now Very poor customer service Extremely disappointed with my experience of ordering online with Quiz. Firstly they have no telephone number to speak directly to customer services which is very frustrating. All correspondence is via email which causes significant delays. I was sent a damaged dress that due to time constraints I had to keep and wear for an event. When I informed Quiz they did not even apologise for sending out a damaged item and simply told me to go to a shop and see if I could find the same dress and exchange. I explained that I ordered online for convenience and going to store was not an option. I was only then offered an apology and a very meagre 15% off And I was still charged delivery despite the item being damaged. I will avoid shopping with Quiz in future and would advise others to only shop in store if you must. Quiz do not prioritise customer satisfaction. I have since read a lot of complaints on their social media pages.”

Posted 4 years ago

“Ordered a sequin dress which had a whole row of sequins missing. The customer service rep said to send back and they would issue a replacement immediately as it was urgently required for my husbands 40th. I then receive an email saying they've refunded me as its out of stock but when I looked onine it was in stock but for more money!! I complained and they basically said tough! Very poor customer service. I've now bought a better dress elsewhere.”

Posted 4 years ago

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Quiz is rated 1.9 based on 153 reviews