“Our staff name is karthik presana @erode branch..The way he handle with us nd the customer was tooo good... Iam so happy with renault...the loan process and overall process he explained was very good Iam so happy.. I wish him to grow in his carrer.”
“From Elaine Chisman .
ref Darlington Renault Dealership .
Thankyou especially to David Barber who gave an excellent professional service when I purchased my lovely new Clio .
Would definitely recommend to anyone looking to buy a new car . Definitely 5 stars .”
“Went into Joe Mallons Sallins Road , Naas and spoke to a man called Ben. I had lots of questions and he was so knowledgeable, helpful and patience with me. Anything he didn’t know, he found out for me. It was such a pleasure to deal with such a professional young man. Delighted with my car. Thank you.”
“We called to Renault San Pedro and met Maria with a view to exchanging or Ford Ecosport Activa. We were met by Maria who was most helpful and spoke perfect English. She explained needed to take photos of our car to submit to HEAD OFFICE for a valuation. This she did after showing us the car we were interested to part exchange. Maria spent a long time with us offering perfect service. We were most grateful and impressed with her service and attention. We were unable to complete the deal as the car we wanted would have been too difficult to access our drive way.
Sorry Maria but thank you for your service.”
“Worst experience with renault customer service as well showroom service. Still my problem not yet resolved after an year of buying car. Please don't buy this car”
“Renault Enfield.
I previously gave a low review due to a couple of things on the standard of welcome I received. Nothing against the advisor whatsoever but just the atmosphere. Since my review the Sales Manager contacted me to enquire why I had such a poor review. He took the time to explain certain aspects of their Company. He remarked how important reviews are to them. I stressed that I did not have any problem with the salesperson who I had initially seen. Therefore I would like to leave an updated review to 5 star. Thank you”
“The Experience has always been pleasant. I feel like Renault and it's employees value my time. I never have to spend un-necessary time in waiting for an Executive to handle the Service Request. Someone is already available and everyone at the Service Center are very helpful and extremely approachable. I always feel like I made the right decision by buying a Renault.”
“Rashid is an outstanding technician. I have trusted him with three Renault vehicles, and his prompt and efficient service keeps me coming back. Thank you for your years of excellent service!”
“**Complaint ID: 4-21972179**
Renault’s Faridabad center has delivered one of the worst customer experiences I’ve ever faced. In October, I approached the showroom to purchase a car, only to encounter dishonest practices, including constant price changes by their staff. When I escalated the issue to Renault’s customer service, I found their platform equally disorganized. Despite providing proof of recorded phone calls as requested, my complaint remains unresolved, with the representatives sending repetitive, unhelpful emails, merely stating they’ll "get back to me someday."
The Faridabad showroom can only be described as a “garbage center,” reflecting Renault’s disregard for its customers. Even when buyers show genuine interest, the staff displays little enthusiasm or professionalism. This lack of basic customer service highlights the poor training and management at this location.
I suggest Renault’s Faridabad center redesign its infrastructure to better represent its standards. A building modeled as a dustbin, with glass exteriors showcasing Renault cars inside, would perfectly symbolize the experience they offer. Renault cars may fill showrooms, but such service ensures they remain rare on the roads.
It’s disappointing that a global brand like Renault operates with such negligence. This experience is not just about a single complaint but highlights deeper issues within their customer service and showroom operations. Renault needs to urgently train its staff, improve its infrastructure, and prioritize customer satisfaction if it wishes to retain credibility. Until then, the Faridabad center remains a glaring example of how not to treat customers.”
