“I now feel that I made a wrong decision by purchasing Renault Kiger Limited edition RXZ.
I had to visit service center multiple time regarding multiple issue.
One issue which I mentioned was the running noice of AC compressor.
I received a very ridiculous reply that they tried the same with another Kiger and the abnormal sound is there too.
How stupid answer it is.
When customer complaints that there is additional noice coming from AC Renault says it's a common issue.
Then company has to call back and make a fix
My humble request to all is not to go for Renault Kiger.”
“Please god sake don't buy the Renault Kiger car, poor service from Renault and the dealer TRIDENT AUTO ENTERPRISES PRIVATE LIMITED.poor customer service and always they dictate the terms to the customer , No spares support and even the dealer dot have clue when the parts required available . Even they don't have customer escalation matrix . Dont buy and suffer .”
“Very bad experience. No accountability. The indication for RR tyre pressure low Immediately after the next day my new car second service. Complaint is not addressed properly.
Not able to upload pics otherwise I would have shared the pics of seat cover and inside look after the service. When I informed them someone took the car and polished it and gave. All the dusts were there only. Pathetic experience Not sure how the serving is done. They think customer is a fool.”
“What a wonderful reception I received at Renault Hayes Van Centre about 10 days ago.
There a lovely man called Courtney went out of his way to ensure two small but nevertheless vital jobs were done for me so that I could return to another garage and complete my MOT.
Mark came and repaired a worn connection to windscreen water outlet and a loose headlight bulb. - ALL for FREE !!
I had never been to this garage before but I will never forget the friendly can do attitude and welcome I received . Thanks very much Courtney and Mark and the rest of your team who helped me that day. Excellent !!!”
“I would like to send a special thank you to Renault CMH Midrand for really being professional . I had previously serviced my car in menlyn twice but the service wasn’t as good as the one I received from Midrand
The communication was amazing
They even cleaned my engen 🙏🥹after the service
Arranged transport to and from work 🥹😊😊
They were fast at servicing and did an amazing Job
I am really impressed. Thank you Jaycee smith and the team for making my life easier May God be gracious and kind to you just as you were to me ❤️🥹😊😊”
“Having owned 2 Renault cars, Megane and Scenic respectively and being regularly serviced at Wearnes Service Centre, I hardly encountered many defects at all with both cars for the past ten years or more. Due credit must be accorded to your deligent and excellent service engineer, Dennis Ngan with his team of technicians for having always without fail been conscientious in maintaining their effort to service, timely repair and fruitful advice on the care needed for both my cars ever since.
It's indeed a joy and pleasure to enjoy almost hassle-less and trouble-free car ownership. Kudos to Dennis Ngan and his superb team of technicians.”
“Thank you - excellent customer care today. In two hours I was helped to find the exact car, test drive and complete the sale !!!
Can’t wait to receive the Renault Captur HyBrid.
The Customer care from Matt the Manager and Kevin & Serenity the Motability Specialists was first class and way beyond my expectations - I am down sizing from a Range Rover Evogue and the service was the same premium level.
Nothing was too much trouble:
Easy parking
Warm friendly welcome
100% product and finance knowledge
Nice coffee!!
Customer and not selling focused
Exact Demo car available to spec wanting to buy
All round - helpful, professional but friendly and focused on finding the car that was best suited to what looking for and in budget … even Bailey my dog was welcomed and taken care of whilst I took a test drive 👍
Highly reccomend team Wirral
Thank you all
Renault Wirral”
“Worst experience as an EV owner of a Zoe , 6 months no diagnostic still , the car is still in Timisoara , no skilled tehniceans and no willing support from the entire Reanult Group , my advise never buy an EV from Renault !
They are good in selling the car , after warranty they simply don’t care , the car have only 75k serviced”
“As a customer it is very rare that you cannot find an area for improvement, but that has been my experience with Renault Hayes. I want to specifically mention Courtney, who went above and beyond the call of duty in helping me with a couple of matters. Polite and professional service is a required standard, but I also experienced personal care which is very rare. Well done all and thank you !!”
“में अपने होश में रिनॉल्ट को सूचित करना चाहता हु उनकी कार up14DK0399 चलाते-2 अपने आप गियर छोड़ देती है दो बार मेरे द्वाराऑथराइज्ड सेंटर पर रिपेयर करनेका मुझसे 40000/- रुपए से ज्यादा लिया गया लेकिन समस्या ठीक नही हुई।
इसी कारण आठ बार रोड से गाड़ी हटाने का खर्चा किया
में एक एफिडेविट देता हू भविष्य में इस गाड़ी के ऑनरोड गियर छोड़ने से मुझे यापरिवार को कुछ जान या मान की हानिके लिए रिनॉल्ट जिमेदारहोगा”
“Have my Renault Kadjar serviced and MOT'd at Renault Hayes Van Centre. I received excellent service. The team working with Courtney is professional and customer focussed. With the extensive health check operated I feel comfortable to drive my Kadjar for another year. Service worth every penny.”
“Just finished the servicing, my servicing specialist Dennis did very good job on solve the noise problem. I have been do servicing with him for 6 yrs since day one. Nice job !”
