“I bought a Renault Captur and went in for a service and they replaced things that didn’t need to be replaced! They didn’t get back to go when you call. Expensive and they rip you off
All the people that write good reviews are either stupid or connected to the company. Take your car to a private mechanic.”
“Had my car serviced at Renault Hayes. I am completely satisfied with the service. Received professional and friendly service from Courtney Morgan. An excellent outfit to have the vehicle checked and serviced every year. Well done team”
“We have had our RM 19-1 Renault Master campervan (built by Jayco) for only 12 months. In the first 1000km we had issues with the gearbox which required us to take the van back to Renault in Canberra (we are in Batemans Bay) to be looked at. This was not easy given the distance and time involved. The Renault technicians could not replicate the fault but we had already been told by another Renault dealer that the gearbox needed a software update. I told the service department in Canberra as much and they appeared surprised. However, the update was done and the gearbox has behaved since then.
The van has now done only 9000km and there is a leak in the power steering which again requires a trip to Canberra as warranty work can only be carried out by a Renault dealer. The van will require towing/transport as we cannot drive it 150km up the mountain to Canberra with faulty steering.
Having spoken to both Renault in Canberra and the customer support at Renault Australia we have been given no sympathy or assistance. The local mechanic in Batemans Bay can fix the fault but Renault will not allow this under warranty. The lady I spoke to at Renault Australia was complete unphased by the fact that we have had two major mechanical issues with a brand new vehicle and gave us no assistance - her repeated response was that it was our problem to get the vehicle to a dealer and it would be at our expense. She said that we could try to get the cost of transport reimbursed IF it turned out to be a warranty issue. I do not know how a fault in the power steering after 12 months of normal driving could NOT be a warranty issue. She gave me no confidence that we would be reimbursed and no sympathy that we had an undriveable vehicle that we had purchased in good faith.
We did our research prior to purchasing the van and whilst there are numerous issues highlighted on various forums, we wanted a camper and this was the chassis used by Jayco. As I said to the lady at Renault Australia, my wife and I now bitterly regret buying a Renault and we will be telling everyone we can to stay clear of the company both in terms of the quality of the vehicle and the lack of genuine support post purchase.”
“I am so so happy with the service given by Thandeka from Renault Springs. Best service ever. Thank u for addind her to ur staff. She's the best. The staff from branch was awesome. Doing business with them was the best decision ever.thank u Thandeka and the staff. Keep up the good work. Best service Thandeka. You are the best.”
“I bought my very first car which is Renault duster Mr. VALEED 👌👌👌is very accommodating and explain all the details pricely and very knowledgeable thnaks for him it's easy for me deside”
“I now feel that I made a wrong decision by purchasing Renault Kiger Limited edition RXZ.
I had to visit service center multiple time regarding multiple issue.
One issue which I mentioned was the running noice of AC compressor.
I received a very ridiculous reply that they tried the same with another Kiger and the abnormal sound is there too.
How stupid answer it is.
When customer complaints that there is additional noice coming from AC Renault says it's a common issue.
Then company has to call back and make a fix
My humble request to all is not to go for Renault Kiger.”
“Please god sake don't buy the Renault Kiger car, poor service from Renault and the dealer TRIDENT AUTO ENTERPRISES PRIVATE LIMITED.poor customer service and always they dictate the terms to the customer , No spares support and even the dealer dot have clue when the parts required available . Even they don't have customer escalation matrix . Dont buy and suffer .”
“Very bad experience. No accountability. The indication for RR tyre pressure low Immediately after the next day my new car second service. Complaint is not addressed properly.
Not able to upload pics otherwise I would have shared the pics of seat cover and inside look after the service. When I informed them someone took the car and polished it and gave. All the dusts were there only. Pathetic experience Not sure how the serving is done. They think customer is a fool.”
“What a wonderful reception I received at Renault Hayes Van Centre about 10 days ago.
There a lovely man called Courtney went out of his way to ensure two small but nevertheless vital jobs were done for me so that I could return to another garage and complete my MOT.
Mark came and repaired a worn connection to windscreen water outlet and a loose headlight bulb. - ALL for FREE !!
I had never been to this garage before but I will never forget the friendly can do attitude and welcome I received . Thanks very much Courtney and Mark and the rest of your team who helped me that day. Excellent !!!”
“I would like to send a special thank you to Renault CMH Midrand for really being professional . I had previously serviced my car in menlyn twice but the service wasn’t as good as the one I received from Midrand
The communication was amazing
They even cleaned my engen 🙏🥹after the service
Arranged transport to and from work 🥹😊😊
They were fast at servicing and did an amazing Job
I am really impressed. Thank you Jaycee smith and the team for making my life easier May God be gracious and kind to you just as you were to me ❤️🥹😊😊”
“Having owned 2 Renault cars, Megane and Scenic respectively and being regularly serviced at Wearnes Service Centre, I hardly encountered many defects at all with both cars for the past ten years or more. Due credit must be accorded to your deligent and excellent service engineer, Dennis Ngan with his team of technicians for having always without fail been conscientious in maintaining their effort to service, timely repair and fruitful advice on the care needed for both my cars ever since.
It's indeed a joy and pleasure to enjoy almost hassle-less and trouble-free car ownership. Kudos to Dennis Ngan and his superb team of technicians.”
“Thank you - excellent customer care today. In two hours I was helped to find the exact car, test drive and complete the sale !!!
Can’t wait to receive the Renault Captur HyBrid.
The Customer care from Matt the Manager and Kevin & Serenity the Motability Specialists was first class and way beyond my expectations - I am down sizing from a Range Rover Evogue and the service was the same premium level.
Nothing was too much trouble:
Easy parking
Warm friendly welcome
100% product and finance knowledge
Nice coffee!!
Customer and not selling focused
Exact Demo car available to spec wanting to buy
All round - helpful, professional but friendly and focused on finding the car that was best suited to what looking for and in budget … even Bailey my dog was welcomed and taken care of whilst I took a test drive 👍
Highly reccomend team Wirral
Thank you all
Renault Wirral”
“Worst experience as an EV owner of a Zoe , 6 months no diagnostic still , the car is still in Timisoara , no skilled tehniceans and no willing support from the entire Reanult Group , my advise never buy an EV from Renault !
They are good in selling the car , after warranty they simply don’t care , the car have only 75k serviced”
“As a customer it is very rare that you cannot find an area for improvement, but that has been my experience with Renault Hayes. I want to specifically mention Courtney, who went above and beyond the call of duty in helping me with a couple of matters. Polite and professional service is a required standard, but I also experienced personal care which is very rare. Well done all and thank you !!”
