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Staples Reviews

1.9 Rating 90 Reviews

20 %

of reviewers recommend Staples

Company Reviews

1.9

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Read Staples Reviews

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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Staples 5 star review on 21st July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't even get my app it going back to home screen”

Posted 3 years ago

“Bought a chair in store 10/31/20,saw on line 11/8 for 70 dollars less,my fault,should have checked further.”

Posted 3 years ago

“I was in the store tonight to pick up business card magnets. I looked where I thought they would be, but no luck. I went to the customer service desk and asked where I could find them, and was told to go back to the aisle where I'd just been. Still no luck. I searched and found the item on my phone and went back to the customer service desk so that the lady would look them up by item number, but she just told if I didn't see them, they were out. Both times she responded to me she asked for help from someone at the other end of her color mic. There was no one to help on the floor. I was one of three people walking in circles trying to find items. I left the store, went to the parking lot, and ordered the item online with a one-hour pickup time. It was indeed available. I ran another errand and was notified it was ready. This is incredibly frustrating. The fact that there was no one to help speaks volumes about what Staples think of customers trying to spend money in their store.”

Posted 3 years ago

“Hi Team, This is regarding order# 9902903893. My first order with staples was not delivered though the tracking says delivered on October 12th. As per the customer service team's advice, I have checked in door front, mailbox, leasing office on 13th october but it was not delivered anywhere. On that day over chat, the customer service representative told me that the refund has been initiated and it will be reflected in my account within 7 days. Today(october 20th) when I checked for refund status as it has not been reflected in my account yet, I was informed that the refund has been declined as tracking says delivered. Also I have not signed anywhere as the representative(Tracey) told I have signed during delivery. The representative told she will check for proof of signature with logistics team. Considering the reason that I have not received the item, can you please help me to get the refund for the order# 9902903893 as soon as possible ?”

Posted 3 years ago

“Went to Staples in Silver Spring, MD. Michael asked me right away if he could help me and I said I was looking for a printer. He was knowledgeable and courteous. I was able to narrow my search quickly, purchased my printer, and he brought it out to my car. Michael provided outstanding service and this is now my "go to" store for all my office needs.”

Posted 3 years ago

“The delivery date informed in the confirmation email did not materialise and there was no option to track the order.”

Posted 3 years ago

“When you try to order an item on sale, they cancel it when the sale is over so that you have to pay full price.”

Posted 3 years ago

“I don't see how this company stays in business. I went to the Staples in Huntington Beach today to purchase a pen, a specific pen, a popular pen. Couldn't find it and couldn't get help so I went home and ordered a dozen on Amazon. I don't really like buying from the richest man in the world, but I'll have my pens delivered tomorrow. BTW, the Yorba Linda Staples is pretty bad too !”

Posted 3 years ago

“Worse place ever been waiting a week for a chair that was supposed to be next day!!!! Never again lesson learned!!!”

Posted 3 years ago

“I purchased an Iphone 8 from Staples.ca on Dec 2019. My iphone's camera broke down in July of this year and I attempted to have this iphone repaired with Apple under manufacture warranty. However, I was told by apple support that my phone was activated in 2017 and had been out of warranty for over 500 days. I was shocked and explained to Apple that the phone was purchased in 2019, not 2017. Apple support said if I could submit them an invoice with my serial number then they could perhaps claim my warranty. I obtained an invoice from Staples and sent to Apples, but they were unable to claim my warranty. They explained to me that since the phone was already activated in 2017, they cannot validate a secondary warranty as I'm the second owner. Apple explained to me that the phone was either a refurbished or a returned product. When I purchased the phone there was no indication on Staple's website that the phone was refurbished. I also paid for the price of a new phone. I approached Staples and they claimed the phone was new. I escalated the issue to a manager and I requested for a money back for my phone as it's unfair for me to pay for a refurbished phone for the price of a brand new phone. The manager said they would do some investigation with their vendor and will get back to me in 2-3 days. After 8 days of numerous attempts to contact Staples, I finally heard back from them today. The wrote me an email and indicate 1) I never claimed a warranty with Apple, which is false. I tried to claim warranty with Apple but I was denied. 2) Based on my serial number Apple never sold a phone to Staple's vendor, so I didn't purchase the phone from Staples.ca. I was shocked that they would respond me in this way. I have proof of purchase in my email that I bought this phone from Staples.ca. Staples will not issue a refund for the phone and asks me to repair the phone at my own cost. Staples sold me a refurbished phone but refuse to take the responsibility and since then they've been ignoring my calls and emails. I cannot believe that such a big company would treat customer in this manner!”

Posted 3 years ago

“As a novice, I needed help with printing and even with copying one small page. The man behind the customer desk came over and stepped me through the process, patiently explaining each step. Another time, I was there when a line had formed for the copying/printing section. I thought of coming back later but then realized the floor manager had us moving so quickly through that the wait was minimal: I was in and out much more quickly than I'd imagined.”

Posted 3 years ago

“DO NOT BUY STUFF FROM HERE. THEY ARE THEIVES”

Posted 3 years ago

“I purchased a chair from Staples and the salesperson sold me on their protection plan. His pitch was you if you have a problem I would not have to deal with the manufacturer, if it's defective just bring it back to the store and we will refund it or replace it. I have had the chair 45 days. That claim is FALSE. My wife and I heard the same thing and when I returned the defective chair they said they don't take chairs back and referred me to the website to file a claim. What did I buy here??? The lesson here is if you have to shop at Staples, DON'T BUY THEIR PROTECTION PLAN! If you have a problem your not any better off than using the manufacturer's.”

Posted 3 years ago

“Ordered online and it said it would be delivered the next day. I didn’t need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don’t even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.”

Posted 3 years ago

“Cancels your order all the time if you order online. Worthless place will not purchase from ever again.”

Posted 3 years ago

“Poor customer service- they do not deliver on what they say they're selling you.”

Posted 3 years ago

“Appalling customer service. I ordered a chair, and one arrived the next day. Not the £100 chair I ordered but one for £40. I asked them to collect it and send me the correct one, and they said they would only send the chair I ordered when the one they sent had been received by their warehouse. I asked for a refund, and they said they would only do this when they took collection of the chair I received. I feel as if I'm being treated like a felon.”

Posted 3 years ago

“The whole online order process is a sad joke. I ordered 3 items that were on sale and in stock at time if order. The items were supposed to arrive on Tuesday with guaranteed 2 day shipping. On Monday I recieve an email stating they have 1 in stock and no back ordering. No additional shipment notifications so I assume at least my 1 item will arrive on Tuesday. So today, Friday I check the order and it supposed to arrive today. Wow Staples, you really need to get your act together with you online orders. There is waaay to much competition out there for you to do this.”

Posted 3 years ago

“Unfortunately there appears to be no extension on warranty even during Covid. 13 days late and out $456.60. Very sad.”

Posted 3 years ago

“Ordered a whiteboard on July 1st, was to be delivered July 7th... slow but free delivery so I accepted this... 4' x 8' whiteboard for office, its now Thursday 5PM ET and they have no clue where the board is... called customer service last three days every day at 5Pm... told on tuesday it would be here wednesday... told on wednesday it would be here Thursday... told on Thursday they have NO absolute clue about where this is.. being escalated and someone will call me back... absolutely dont use staples... if they can not do ecommerce in this day and age... they deserve every layoff, store closing and failure that they experience!”

Posted 3 years ago

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Staples is rated 1.9 based on 90 reviews