Staples Reviews

Name: Staples
Address: -, - -, Doncaster
Rating: 1.92

1.9 Rating 90 Reviews

20 %

of reviewers recommend Staples

1.9

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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Dawna Teahen

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible, shockingly bad customer service. I ordered a desk chair on account of the supposed next day delivery, and bafflingly got sent a crate of water instead. I notified them of their mistake early on in the day and they responded sending me a new one the following day. The response went straight into spam because they have their email set up incorrectly. Meanwhile I emailed them and asked again, and also what kind of discount I'd get for them not delivering on their promises. The response did not even form coherent sentences, it was just a bunch of words with no full stops. But basically, they're letting me keep the water I didn't order, wow. Then I got an email from TNT telling me it was to actually be delivered 3 days after the original date rather than the following one, so they didn't even get that bit right. The new delivery was put through before lunch, so why they can't ship it to me next day is beyond me. Do not use this company, they have shockingly bad service, and can't tell the difference between a computer chair and a crate of water.”

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Posted 4 years ago

“IT SEEMS THAT THE TONER THEY SELL IS ONLY 1/4 FULL. THEIR PRICE HAS INCREASED WAY BEYOND MY BUDGET. I HAVE NO REASON TO BUY FROM THEM AT THIS TIME...”

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Posted 5 years ago

“Very poor service! Placed an order for a printer online which had a 20% discount code. Had confirmation email and all was well. After 1 week without delivery I checked the staples account to find out that the order had been cancelled, upon contacting staples I was told that the order was cancelled due to the use of an invalid discount code, when I asked how could it be invalid if it went through the checkout process and even accepted payment I was told that there was no further information available other than it was invalid. When asked why I did not receive any communication informing me that it was cancelled they couldn't answer this either. I have also been told that I will have to wait 14days to receive refund to my card for £169.99. Disgusting customer service and will not ever use this retailer again.”

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Posted 5 years ago

“Awful service. Ordered 16 storage boxes on 14th July eta delivery 17th. Delivered 1 box called the next day to find out where the rest was, was told an investigation would take place and I would get a call back. No call back. Called the next day to find out to be told it’s only day 1 of the investigation??? I have to wait at the latest 3 more days before any information can be gathered?? Asked for a refund and was told it would take 3-5days and only after the 3 days had passed?? Not much help when I needed the boxes for moving. So conclusion is no boxes(albeit 1 box) no refund, and a possibility of maybe knowing if courier company has found the boxes only after 1 week after expected eta so they can process a refund???”

Helpful Report

Posted 5 years ago

“miss/placed/priced products. I visited the Kirkstall Leeds store at 10.40 Sunday 12/3/17 with the intention of buying a padded display folder, i found the items easily on a bucketed display rack and found the 40 pocket padded display book, the price £9.99. Five years ago i bought similar items in a selection of shopping and was shocked at the size of the bill, triple what i expected, sorry sir the items were miss placed and are 3 times as much. I accepted this and paid and never went back until today. This time I checked the barcode, not even similar, the product underneath, 36 sleeves also wrong and the wrong code. I checked the soft padded 10 sleeve and found them to contain 20 sleeves and missplaced/priced. I checked more and found them all wrong and in these cases the customer would get a shock on a single purchase or possibly not notice the extra £40 on a large bill. Negligent or dishonest you decide. Andrew Shepherd Kirkdale Grove Leeds LS12 6AU < (yes its obviously a very honest review).”

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Posted 7 years ago

“Bought epson ink cartridge printed hermes address label x1 ink cartridge empty emailed twice now heard nothing shop elsewhere”

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Posted 7 years ago

“Returned PC with 3 year paid warranty. Travelled 45 mins to store, having been told it would be checked in the store. Not true! All they did was phone their insurers, who argued and were rude and obstructive. Worst ever customer service experience. Avoid!”

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Posted 8 years ago

“Spent $70 on ink for my printer only to find out that it's not for my printer. Thank you staples customer service for absolutely NOTHING. you suck!”

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Posted 10 years ago

“Worst customer service at staples”

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Posted 10 years ago

“staples you have HORRIBLE customer service reps... I'm asking myself why we shop with y'all...”

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Posted 10 years ago

Staples is rated 1.9 based on 90 reviews