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Staples Reviews

1.9 Rating 90 Reviews

20 %

of reviewers recommend Staples

Company Reviews

1.9

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Read Staples Reviews

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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Staples 5 star review on 21st July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staples Has a fee for asking their employees to do anything for you. I was charged an express guarantee fee For taking my order before Waiting 5 hours The manager claims it was called on the spot service. The guy was standing around not doing anything and handed me 14 sheets of paper,and rang it up on the register. So beware if you should so much as speak to an employee and get any "service" be prepared to spend at least 5 hours visiting or you will be charged a % of your total purchase as a "express guarantee" in my case it was 30 %. I can assure Staples will never have to be bothered by me again”

Posted 10 months ago

“Staples is a necessary and needed store for any town or city but they have such horrible IT problems that it is so frustrating when you're trying to order (in my case) blue prints. Their website constantly crashes or it stops you from filling in information they need in order to complete your order. Then you have to call the help department which aren't able to help you, nor will anyone take an order over the phone. In this day and age it's just not that hard to have a decent functioning website. I wish I had somewhere else to go.”

Posted 1 year ago

“I can't even get my app it going back to home screen”

Posted 3 years ago

“Ordered online and it said it would be delivered the next day. I didn’t need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don’t even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.”

Posted 3 years ago

“Falsely advertised items. A file said it holds 760 sheets but barely holds half that amount :/ Gave 2 stars as was offered a refund but had no alternative. So I kept the item and they gave me 20% off next order. HOWEVER they give all their customers 15% off so i did not feel this was sufficient compensation.”

Posted 4 years ago

“I went into the local staple by me in cambridge Massachusetts an the staff at the copy center was not helpful at all.. i was waiting for her to help me there was no one else there but instead of helping me she answered her cellphone and went to the back well i waited to be helped.”

Posted 5 years ago

“Upside was, product was delivered to my door quickly. Downside was, product was sold by a different company through Staples, so the price guarantee that Staples has did not apply and the product (Swiffer x-large dry sheets) were far more expensive (3x's) than purchasing in a store. Then, sending them back for a refund was a month long nightmare.”

Posted 6 years ago

“Staples in Bells service needs some customer service training! Appaling example of customer service!”

Posted 10 years ago

“It needs closed!!! I had to hit one star in order to leave a review. It's zero stars for me.”

Posted 1 month ago

“Customer service sucks! Have had hundreds of different businesses cards printed in past. Now they don’t save a master for reprints. Said you need a USB port or something. What print shop doesn’t keep samples of customers past orders on file? Also couldn’t make print of photos off phone. Went to drug store photo machine; got 5”x7” for $1.99 Staples customer service & young & dumb employees lost my business!!!”

Posted 4 months ago

“I left a photo album to be copied for a Christmas present December 4. It was supposed to be ready the n t week. I called multiple times to inquire about when it would be ready. I was told various things from it was almost ready to they know nothing. I was finally told ot hadn’t been started - January 2. I went and picked it up. No apology, nothing.”

Posted 4 months ago

“I placed an order for $444 on September 27 and was charged but there is no record of the order having been placed. There has been no confirmation of the order and attempts to get this matter resolved are painfully slows.”

Posted 7 months ago

“Staples has clear advertising online about newborns passport photos; they not only offer the service, but also have a FAQs reates to infants’ photos. Today I went into two stores located in London Ontario and both said they did not offered the service. Terrible waste of time, also rude when considering that mobilizing around the city with a 2-month-old baby it is not the easiest thing to do.”

Posted 9 months ago

“we bought ASUS Vivo book Flip TP412FA-DS51TCA 14" we also bought extended warranty for three years last week this laptop started making noise. I have given this for the repair at staples store (80 Great Lakes Drive Brampton, ON L6R 2K7) I got a message from Staples Service department that this laptop cannot be fixed, and they are offering me $700.I paid for this laptop $800+taxes + $290 for warranty and I am only getting $700 back. They should give me my full money or has to fix my laptop”

Posted 1 year ago

“Horrible experience- I ordered a simple file cabinet from Staples and had a terrible time getting it delivered and then the store made a mistake delivering it. I had to wait for days to get it picked up and always received a false promise. Save yourself time and money and go somewhere else. This store has unprofessional people working with them and I would sooner pay a few dollars more and not go thru the hassle”

Posted 1 year ago

“I ordered Apple ear pods on line. They were supposed to have sent out my item. The driver delivering my item forgot the package, nonsense. I call staples and ask for a refund they tell me that I have to wait until package arrive and don’t except it. Nonsense long story short. Staples is not the place to order anything on line. They have terrible communication with the company shipping their merchandise. I will never order anything on line from staples again.💩💩💩💩💩”

Posted 1 year ago

“I ordered a desk online for delivery. The day of delivery they said that no one was home. I was home. I contacted staples and told them about it and they assured me that they would deliver I waited again all day only to see the package tracking saying no one was home. This time I had been assured that they would call-in arrival and they never showed up. Two days wasted. How incompetent do you have to be to not follow simple instructions.”

Posted 1 year ago

“Delivery in Ontario from Staples who uses Precison/ADSL distribution services SUCKS!!! SO freaking slow! Shipment on a truck at 7am for delivery and 5 hours later, the shipment still has not arrived. DO NOT ORDER FROM STAPLES...ORDER FROM AMAZON Canada, way faster delivery.”

Posted 2 years ago

“Terrible customer service!!!! They advertised next day dispatch and I paid for express 24 hour delivery. It has been 10 days and it hasn't even been dispatched yet! I emailed to cancel and it took them 5 working days to respond and they refused to cancel the order. I will be returning the item when it arrives.”

Posted 2 years ago

“- One customer service provider while the long line up - Should charge Staples instead of credit card in fact; the credit cards didn't work. - My flash memory was burnt when I inserted it into the printer - No manager response on Wednesday, November 03, 2021, Vancouver downtown Burrard”

Posted 2 years ago

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Staples is rated 1.9 based on 90 reviews