“ordered a range of boxed Christmas chocolates from Thorntons on 15th December with the assurance of maximum 5 day delivery. They were to be delivered to a relative for distribution before Christmas. I was told by my relative that the chocolates had not been delivered on the 29th of December, so I called them. They knew immediately when I gave the order number that the large parcel had been "lost". Of course I asked them to put the money back into my account and was told after being on hold for 6 minutes that this would take a few work days to achieve. I wonder if I hadn't called them would they have repaid the money. Doubt it. Beware”
“I recently ordered a surprise gift box for a lady where I was working as her live-in carer. A special Birthday 90! It arrived on time, the day I departed in fact, she was delighted with the chocolates.”
“I ordered from Thorntons recently some personalised chocolate gifts items arrived very quickly and in perfect condition the recipient was very happy with what they got so I am very happy.
Thank you Thorntons”
“Thorntons Chocolates are my favourite online chocolate sellers. In fact after many years of wonderful service I have stopped going elsewhere. Thorntons has everything. From the amazing range of delicious homemade chocs at bargain prices....to attentive, responsive and enthusiastic customer service, and very prompt and reliable delivery service, Thornton's has been a delight to do business with for over 20 years. I also like the idea that they have been going for more than 100 years and they themselves are chocolate enthusiasts pushing the boundaries of quality and our taste buds every year with exciting new ranges and the old favourites to brighten up the gloomiest day and add a sparkle to every season of our lives. Keep up the good work Thorntons...another very satisfied customer!”
“Products make great gifts. I was disappointed with the delivery as it was just chucked on my front doorstep, but I think that's an issue with a delivery company not Thorntons. If you love chocolate or know someone that does, Thorntons are usually your go to!”
“The website was very easy to use. The offers of 3 for 2 in many products was excellant and the speed of dispatch and excellant packaging made shopping with them enjoyable.”
“The website was easy to negotiate and the prices and offers were fantastic. I managed to get all my Christmas chocolate at a reasonable price and delivery was only two days later. Fantastic.”
“All products available online and with amazing deals such as any 5 items for £20. Free delivery to all spending £25 which was very quick and with no breakages. I also qualified for a free box of chocolates which was very handy and all my purchases were customised free of charge. A very good service with excellent offers and delivery free.”
“I like the flavours in Thorntons chocolates, and they arrive promptly and in good condition. However the selection of flavours you can get in bags is getting more limited each time I shop there. You used to be able to get lemon mousse and vienese truffles in bags and now you can't.”
