Thorntons Reviews

3.1 Rating 46 Reviews
50 %
of reviewers recommend Thorntons
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I phoned in and spoke to Chelsea Watkins, and she was so helpful, great service, I hope someone rewards her.
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Posted 1 year ago
I buy six Easter bunnies and six Christmas Santas. Chocolate is soooo good and the novelty gifts with names are always family favourites. Customer service is second to none. One missing Santa was replaced within 24 hours with no quibbles at all. Highly recommended
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Posted 1 year ago
Delivery arrived completely melted. Customer services replied promptly and politely, sending out a replacement with a different courier, which arrived 2 days later. Good service. Shame about the wasted chocolate in the first order.
Thorntons 5 star review on 8th September 2021
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Posted 2 years ago
I bought a box of thornton continental chocs for my husband and he bought me tje same. We were very impressed and the chocolate variety was excellent both our favourite individual choc was the lemon moosse. Was not dissapointed thank you
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Posted 3 years ago
Hamper was excellent value
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Posted 4 years ago
The store in Gretna Green has Friendly staff, helpful and pleasant. Love the cafe section and the yummy treets.
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Posted 5 years ago
I recently ordered a surprise gift box for a lady where I was working as her live-in carer. A special Birthday 90! It arrived on time, the day I departed in fact, she was delighted with the chocolates.
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Posted 5 years ago
I ordered from Thorntons recently some personalised chocolate gifts items arrived very quickly and in perfect condition the recipient was very happy with what they got so I am very happy. Thank you Thorntons
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Posted 5 years ago
They are safer than a flame candle and the timer is a bonus if you go out it swiches of after the set time that”s why I am happy with mine
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Posted 5 years ago
Very efficient service and was delivered quickly and the goods fresh and delicious?
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Posted 6 years ago
Thorntons Chocolates are my favourite online chocolate sellers. In fact after many years of wonderful service I have stopped going elsewhere. Thorntons has everything. From the amazing range of delicious homemade chocs at bargain prices....to attentive, responsive and enthusiastic customer service, and very prompt and reliable delivery service, Thornton's has been a delight to do business with for over 20 years. I also like the idea that they have been going for more than 100 years and they themselves are chocolate enthusiasts pushing the boundaries of quality and our taste buds every year with exciting new ranges and the old favourites to brighten up the gloomiest day and add a sparkle to every season of our lives. Keep up the good work Thorntons...another very satisfied customer!
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Posted 6 years ago
Delivered two cartons of chocolates to my office on time and with no damage. Website was easy to use
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Posted 6 years ago
Ordering on line was quick and easy. There is plenty of offers and when they arrived they were in one piece. I will be doing it again.
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Posted 6 years ago
Ordering on line was quick and easy. There is plenty of offers and when they arrived they were in one piece. I will be doing it again.
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Posted 6 years ago
The website was very easy to use. The offers of 3 for 2 in many products was excellant and the speed of dispatch and excellant packaging made shopping with them enjoyable.
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Posted 6 years ago
Ordered chocolates for Christmas and got the 3 for the price of 2 offer! Very good value, arrived well packaged and quickly.
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Posted 6 years ago
The items arrived quickly and as ordered.
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Posted 6 years ago
The website was easy to negotiate and the prices and offers were fantastic. I managed to get all my Christmas chocolate at a reasonable price and delivery was only two days later. Fantastic.
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Posted 6 years ago
Very happy! Polite and super customer service and even pointed out a prize draw that I could enter that expired the next day.
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Posted 6 years ago
The chocolate were great I give them as a gift ,my sister loved them
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Posted 6 years ago
Thorntons is rated 3.1 based on 46 reviews