“My children ordered the standard toffee & Chocs for Fathers Day on the 15th June, delivery in a few days. The order did not arrive by the end of the following week, but on Hermes website the local depot received on the 18th June. When we contacted Thorntons we were informed that I have to wait 28 days for Hermes to deliver, so i contacted a old colleague at Hermes and was informed that it arrived damaged. Still waiting for Thorntons to sort out nearly a month after ordering and still no communication when i will receive the items. May get them by this Christmas, but I will not hold my breath.”
“Epic fail. Ordered Easter eggs 1 week before Easter charged £59 they included 3 personalised eggs. None arrived with courier even a week after Easter, still no refund either. Customer service didn’t care told me it’s not their fault. I said I purchased from you not the courier and you took my money. They then wrote the same in an email. Thorntons used to be a reputable company”
“Shocking delivery service from Hermes. Thorntons need to look at investing in a new delivery service and how can Thorntons not have a direct number to Hermes, I just don’t believe it. I won’t be ordering from Thorntons again.”
“I bought the continental dark chocolate box. They have changed the flavours in the fillings this year, and there doesn't seem to be any variety any more. The dark chocolate seemed to be more bitter than before I did not enjoy them as much and won't bother buying them again”
“ordered a range of boxed Christmas chocolates from Thorntons on 15th December with the assurance of maximum 5 day delivery. They were to be delivered to a relative for distribution before Christmas. I was told by my relative that the chocolates had not been delivered on the 29th of December, so I called them. They knew immediately when I gave the order number that the large parcel had been "lost". Of course I asked them to put the money back into my account and was told after being on hold for 6 minutes that this would take a few work days to achieve. I wonder if I hadn't called them would they have repaid the money. Doubt it. Beware”
