Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.00

3.0 Rating 246 Reviews

50 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.0

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

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“We visited TKmaxx at Scarborough as we always do when we holiday there. all the staff were helpful and the store was nice, clean and organised and we bought some bargains as well. thank you for an enjoyable shopping experience.l”

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Posted 7 years ago

“T.k.maxx in the Kingsway Retail Park, Derby is one of the best places to shop, the staff, from the manager down, is always cheerful and helpful, Nothing ever appears too much trouble for Tags and Signe (Tkmakk, staff) and the parking is really convenient. Thank you T.K.MAXX”

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Posted 7 years ago

“Being served by Megi again in Cowley store. Brilliant customer service, she makes you feel very valuable customer. 👏”

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Posted 7 years ago

“Great variety at even better prices.”

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Posted 7 years ago

“I found something I wasn’t expecting to find”

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Posted 7 years ago

“Good prices, great selection, conveniently located in city centre. Good returns/exchange policy.”

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Posted 7 years ago

“Since finding TKmaxx, I can honestly say its the best thing I have ever done, your getting designer outfit at really low prices, prices to suit your budget. Tkmaxx are different from your average normal store, where everything is the same. It's unique and adds elegance to everyday life/living. You can be so creative with the outfits you purchase at Tkmaxx, add accessories to jazz it up and be different, stand out from the crowd and feel good about yourself, not having to spend a fortune, like other stores, to look good and be noticed. I would like to thank the staff at Jct 9 for making my shopping experience an enjoyable one, the staff are so friendly and helpful it makes you feel important that they acknowledges you, hence the reason why I always went back to the store. If you look after your customer they will always spread their experience with others, like I have done. Mrs Bell”

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Posted 7 years ago

“Went to buy a jacket on the 6th may there was 5 of the same jackets on the end rail saying new balance 24.99 but when I went to pAy the women became very rude and snotty when I questioned her over the price then got her colleague to have a look who said the jackets have been placed wrong by a member of staff and the price is 39.99 , again becoming rude and sharp said there's nothing we can do To me this is a staff error items of clothing are just been put out anywhere and not priced correctly, I felt very intimated and like I was a child when spoken to. By both of the staff,”

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Posted 7 years ago

“I did a huge clothing order on line. I had to return a lot of it, the young lady who served was polite and chatty. She did not look irritated by the fact that I had a few items to return, which is often the case in other stores. I always find the customer service really great at TKMaxx”

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Posted 7 years ago

“The service was brillaint at the till . Had some lovley shoes lots of choice”

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Posted 7 years ago

“Always great selection and really good prices. Can buy things not seen in other shops”

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Posted 7 years ago

“I have been a customer of TKMaxx for longer than I can remember. I have just received a large order. Only 11 out of the 12 ordered items ordered and charged for arrived. One of the lesser value items was missing. I called to advise them of the absent item and I was told they needed to fully investigate before they could send out the absent item or refund me. The customers service rep was named RICHARD (who claims to not work under a surname... perhaps soon he will be request to be known by a symbol?). He was quite understandably limited in any authority, yet refused my request to speak with anyone more senior with appropriate knowledge, experience and empathy. I simply asked for the item to be dispatched immediately as i had paid for next day delivery as i had needed them Next Day - or alternatively refund me immediately and I would source a replacement item without delay elsewhere. I was not being unreasonable. I have paid for something and not received it. The seemingly inexperienced immature individual even sniggered at one point. Certainly does not adhere to their COMPANY STATEMENT ONLINE - that "At the very heart of our business is treating all of our customers and associates with dignity and respect and we have a long history, both as a retailer and an employer, of valuing diversity."... really? Left me with a very bad taste in my mouth and I'm off to John Lewis to happily pay more and be treated respectfully!”

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Posted 7 years ago

“TKMAXX lost my parcel for over 1 month. They refused to give me a refund and asked me to stay in for the package on ten occasions. Each occasion I waited in the whole day - it was never delivered. They then said if they find the parcel they would send it to me as a good will gesture - only to find it and keep it. Ive lost all respect for the brand. They are rude and abrupt on the phone and lack the service skills you anticipate of a store in the UK.”

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Posted 7 years ago

“very happy!!”

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Posted 7 years ago

“i am shopping on a regular basis at tkmaxx and I am always so please about the bargain they have! i came acrossia very nice clothes and handbags at a reasonable price!”

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Posted 7 years ago

“Incredible prices for top brands and top quality products. Very fast home delivery and no hassle returns”

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Posted 7 years ago

“Croydon store and Head office. Only after I sighted Consumer Law. Lots of faffing around initially. Unnecessary.”

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Posted 7 years ago

“I purchased a bag at Tk maxx in Selly Oak Birmingham. There was a problem with the till, they had had a new system. I was told the transaction didn't go through. However, I was charged twice. After speaking to the store manager, I got in contact with customer service who arranged for a refund. I was also told that I would receive a £5 gift card for my trouble. No gift card arrived, thought I was just being fobbed off, and I have to wait 5/6 days to get my money back. I was told that this is very unusual, however, a relative had the same problem in the city centre branch a few weeks ago. They seem to have a problem. Not impressed at all.”

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Posted 7 years ago

“Lots of brands, good prices!!!!”

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Posted 7 years ago

“Loads of wonderful products to browse through. Bright, clean shop layout. Friendly, helpful staff.”

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Posted 7 years ago

Tkmaxx is rated 3.0 based on 246 reviews