Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.01

3.0 Rating 244 Reviews

50 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.0

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two pairs of Michael Corrs jeans uk size 22 online. Received order to find out they were tiny size. Took them back to store and they were baffled too as everything said uk size 22. All they could surmise was that it was in inches and not a size 22. Extremely disappointed.”

Helpful Report

Posted 7 years ago

“Passing by your Market Square branch in Cambridge a few days ago, I decided to have a quick look at your range of handbags and there I stayed for almost one hour, so pleased I felt by the professional and special attention I received from one of your assistants whose name I have the pleasure to mention here. She is Clelia (no. 7176). She not only helped me to choose the right style and colour for the occasion I needed but also introduced me to your B&B range of products. I was very impressed by her friendly personality and impeccable way of assisting customers as well as by the organized and neatly way she displays and maintains both these sections. Well Done, Clelia ! Thank you !”

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Posted 7 years ago

“Variety and good value”

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Posted 7 years ago

“Price.quality”

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Posted 7 years ago

“A wide variety of products available on the website and easy to navigate. I like the different delivery options and the free home delivery with orders over a certain amount.”

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Posted 7 years ago

“Happy staff. Found what I wanted. Tidy shop with lots to choose from.”

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Posted 7 years ago

“I had bought quite a few things online from TKMAXX. Most of it was fine but I did had to return one item, which I returned to the local Stores in Worcester. If, you are like me, you dread having to take things back as it is such a long wait & a drawn out process. NOT with TKMAXX - they were great & the whole thing took about 2 minutes!!! Shame other Stores can't do the same - most of them want your life story & inside leg measurement in order to facilitate a return!! Julia Eden-Mason”

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Posted 7 years ago

“Easy to find a bargain”

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Posted 7 years ago

“The products I purchased were of high quality and at a very low price. Also the girl at the till was very pleasant and helpful which always makes for an enjoyable shopping experience.”

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Posted 7 years ago

“Shops ok just opening times online are wrong opens 9.00 not 8.00 on a saturday”

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Posted 7 years ago

“There is good quality clothes at a reasonable price. The retail experience is fun and I often find real bargains which makes me happy”

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Posted 7 years ago

“Brilliant selection of products at the Bolton middlebrook store.”

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Posted 7 years ago

“Amazing prices and quick delivery - can't really ask for more!”

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Posted 7 years ago

“I stumbled across the ideal polo shirt which cost at least 50% less than if I were to go to the labelled shop. It is an excellent fit. This motivated me to look further and found a couple of other bargains namely labelled socks and underwear again at very modest prices.”

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Posted 8 years ago

“I sometimes shop in TK Maxx at Tottenham Retail Park, North London. There's a lady called June who works at the fitting room, she is very polite and helpful. I would really like her to be recognised as she is really helpful and gives you her honest opinion when you ask for her advice. I hope she is appreciated as she is an asset to the company, she should be promoted and praised for her work at the very least.”

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Posted 8 years ago

“courtesy and very good store”

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Posted 8 years ago

“Great selection of clothing”

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Posted 8 years ago

“Great choice of quality items at really great prices. I’ve did most of my Xmas shopping with them and very pleased with everything I’ve bought. Easy to return to store if something doesn’t suit. Some really great bargains to be found on their online clearance. Use their website more than many of the others. Very happy!”

Helpful Report

Posted 8 years ago

“I was in the Doncaster (frenchgate) branch! When I couldn't find what I was looking for I asked a member of staff to help, when I asked the woman for help she was very rude and walked away I believe the staff member was called yana. I then asked another member of staff for help and she gladly did so in a happy and helpful manner if it wasn't for this lady I would not be shopping at TK maxx some of the staff are very rude and need to do there job properly!”

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Posted 8 years ago

“I bought a very nice bag.”

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Posted 8 years ago

Tkmaxx is rated 3.0 based on 244 reviews