Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.01

3.0 Rating 250 Reviews

50 %

of reviewers recommend Tkmaxx

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3.0

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

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“Croydon store and Head office. Only after I sighted Consumer Law. Lots of faffing around initially. Unnecessary.”

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Posted 8 years ago

“I purchased a bag at Tk maxx in Selly Oak Birmingham. There was a problem with the till, they had had a new system. I was told the transaction didn't go through. However, I was charged twice. After speaking to the store manager, I got in contact with customer service who arranged for a refund. I was also told that I would receive a £5 gift card for my trouble. No gift card arrived, thought I was just being fobbed off, and I have to wait 5/6 days to get my money back. I was told that this is very unusual, however, a relative had the same problem in the city centre branch a few weeks ago. They seem to have a problem. Not impressed at all.”

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Posted 8 years ago

“Lots of brands, good prices!!!!”

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Posted 8 years ago

“Loads of wonderful products to browse through. Bright, clean shop layout. Friendly, helpful staff.”

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Posted 8 years ago

“The quality of the merchandise and there’s much more choice on line they also keep you updated on there latest offers”

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Posted 8 years ago

“I really don't think this company deserves any stars! I returned a bag bought before Xmas, still waiting for a refund!!!!!! I was informed by a member of staff that I could get a full refund with a gift receipt until the 28th January 2018. I returned the bag to the Maidstone branch on the 14th January, was told I could only have a credit note. When I refused to accept a credit note because members of staff told me that I could have a refund, the staff member called security to have me escorted off out of the shop!!!!! I contacted TKMaxx customer services, who appeared to be sympathetic and apologised for the way I was treated asking me to return the bag via post quoting a reference number, on receipt of the bag I would be contacted to make arrangements for me to receive a refund. Two weeks passed, no communication, no refund! I rang customer services again, they apologized for the delay in getting back to me and then offered to send me a credit note!!!!!!!!! They are now denying that they promised me a refund........... What is really scary is that calls are not recorded, they just take notes.....I am now being told that the notes do not say that I was promised a refund, which is completely untrue. I insisted on speaking to a Manager and was promised a call ball within 24hrs. Yes, you guessed it, I'm still waiting weeks later. I have rung Head Office many times and can't find a way of speaking to a Manager or a person of authority without going through the same customer services team who mislead me. I have been lied to on more than one occasion, I have been humiliated in one particular store and I am still waiting for a refund for goods that I purchased and returned before the end of January 2018 . Perhaps a member of the TKMaxx/Homes Sense Management team would like to tell me how I can communicate with a person in authority who has some integrity and will resolve this matter once and for all.”

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Posted 8 years ago

“Ordered two pairs of Michael Corrs jeans uk size 22 online. Received order to find out they were tiny size. Took them back to store and they were baffled too as everything said uk size 22. All they could surmise was that it was in inches and not a size 22. Extremely disappointed.”

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Posted 8 years ago

“Passing by your Market Square branch in Cambridge a few days ago, I decided to have a quick look at your range of handbags and there I stayed for almost one hour, so pleased I felt by the professional and special attention I received from one of your assistants whose name I have the pleasure to mention here. She is Clelia (no. 7176). She not only helped me to choose the right style and colour for the occasion I needed but also introduced me to your B&B range of products. I was very impressed by her friendly personality and impeccable way of assisting customers as well as by the organized and neatly way she displays and maintains both these sections. Well Done, Clelia ! Thank you !”

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Posted 8 years ago

“Variety and good value”

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Posted 8 years ago

“Price.quality”

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Posted 8 years ago

“A wide variety of products available on the website and easy to navigate. I like the different delivery options and the free home delivery with orders over a certain amount.”

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Posted 8 years ago

“Happy staff. Found what I wanted. Tidy shop with lots to choose from.”

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Posted 8 years ago

“I had bought quite a few things online from TKMAXX. Most of it was fine but I did had to return one item, which I returned to the local Stores in Worcester. If, you are like me, you dread having to take things back as it is such a long wait & a drawn out process. NOT with TKMAXX - they were great & the whole thing took about 2 minutes!!! Shame other Stores can't do the same - most of them want your life story & inside leg measurement in order to facilitate a return!! Julia Eden-Mason”

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Posted 8 years ago

“Easy to find a bargain”

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Posted 8 years ago

“The products I purchased were of high quality and at a very low price. Also the girl at the till was very pleasant and helpful which always makes for an enjoyable shopping experience.”

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Posted 8 years ago

“Shops ok just opening times online are wrong opens 9.00 not 8.00 on a saturday”

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Posted 8 years ago

“There is good quality clothes at a reasonable price. The retail experience is fun and I often find real bargains which makes me happy”

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Posted 8 years ago

“Brilliant selection of products at the Bolton middlebrook store.”

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Posted 8 years ago

“Amazing prices and quick delivery - can't really ask for more!”

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Posted 8 years ago

“I stumbled across the ideal polo shirt which cost at least 50% less than if I were to go to the labelled shop. It is an excellent fit. This motivated me to look further and found a couple of other bargains namely labelled socks and underwear again at very modest prices.”

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Posted 8 years ago

Tkmaxx is rated 3.0 based on 250 reviews