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Tkmaxx Reviews

3.1 Rating 227 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

3.1

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tkmaxx 1 star review on 6th May 2022

Tkmaxx 5 star review on 22nd March 2022

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 6th September 2021

Tkmaxx 1 star review on 6th September 2021

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm based in Dublin and recently ordered three dresses from TK Maxx online. Unfortunately none worked out and I sent them back within a couple of days. I wasn't sure how the refund process was going to be but I can honestly say I've had a very good experience. I mostly dealt with a lovely lady called Rehanna and she was excellent to deal with and so helpful. The final part of the refund has just been sorted today and based on this experience I would definitely use TK Maxx online again.”

Posted 4 years ago

“Great prices, just be careful to check items before buying.Great quality and plenty of choice.Fantastic deals.A brilliant shop for kids toys and books clothes and most everything.Look here first for a bargain before you look anywhere else, thats my advice to shoppers.Never had a problem with returns or refunds.People need to be fair not to abuse a good shop like this.Check items and return straightaway with a good reason for returning.Don't spoil it for others.Always had good service with staff.Never bought without seeing a item so can't voice a opinion for buying on line.”

Posted 4 years ago

“I have found the home sense section much better than before during 2019 Christmas period in TKMaxx Basingstoke store. Kudos to the staff.”

Posted 4 years ago

“Ordered online a pair of Roberto Cavalier trainers, indeed I do wear size 3.5, this one was available only size 4, amazing quality, it’s 100/: authentic( the monogram tag was on it), also Tommy Hilfiger navy loafer size 3.5, leather, so grateful for it it just looks amazing and what a bargain, I saved 275 pound and in reality don’t know if I could afford! Kenneth Cole women jacket is fab as well! Thank you again! It is worth ordering it online and I recommend it to everyone!👍”

Posted 4 years ago

“Helpful service by sheila at Mansfield store”

Posted 4 years ago

“Served by trish today really lovely person sorted out my returns I always shop at Bolton the girls r so nice compared to other t k maxx I have been to so a big thankyou to trish was a pleasure shopping there”

Posted 4 years ago

“I want to thank the staff of the Scarborough Store especially Linda,who was so very helpful in assisting me to buy a gift for my Grandaughter.She was very understanding and explained to me that if the gift was not suitable, I would have no problem in returning it.Iwent to the till and there it was also explained to me that I could have a receipt to show it was a gift,the assistant there was also very helpful in helping me to pack this rather large gift so that I could safely carry it home on the bus.”

Posted 4 years ago

“I cannot begin to say how grateful I am to young RORY, working at the SWANSEA MORFA BRANCH T.K.MAX He was different class👏👏 this evening helping me find the right item for my partners birthday (2moro), the time was @9.05pm we eventually found the perfect present, bearing in mind he must have already worked 8us hours as it was... he wasn't at all phased, & only wanting to do his job. He must have looked through most items on the L/XL aisle. NOT FORGETTING the lovely Paige at the checkout who also was STILL HAPPY TO HELP also. Ps thanks a lot guys. Just wanted to write this as I'd like others to see the sort of people they can :totally depend on in certain situations like mine. Thanks xx”

Posted 4 years ago

“Very helpful cheerful good mannered in newport rd store cardiff helping me to find things i was looking for ellie and also nina on till good service two pleasant young lady.s”

Posted 4 years ago

“Would like to make a special mention for the shop assistant T High Street Kensington London today. Her name was Meereen and she was very helpful indeed”

Posted 4 years ago

“Just been to TK Maxx in Waltham Abbey. The staff there are amazing. So helpful polite and friendly.”

Posted 4 years ago

“Fantastic customer service. Thank you Fleur!”

Posted 4 years ago

“I have tried to get in tkmaxxcare.com to do the satisfaction review but it doesn’t work. I do want to say that Haley and Josie in the Truro Branch in Cornwall are so helpful and lovely. Thank you.”

Posted 4 years ago

“I'm very much happy for slough tk maxx customer service thay are very help full ..”

Posted 4 years ago

“The service I received today in hull 12a althorpe rd Was outstanding The assistant who served me was so helpful she made my day comunication with me at the same time scanning my items 5958 assistant trans 3678 14/7/19 The store managers was hands on too ‘I could see he was very productive with the team You could see the store was managed by a good manager they all worked together A true asset to tk max One happy shopper”

Posted 4 years ago

“Fast shipping/delivery, free shipping if order is more than £75.”

Posted 4 years ago

“A shopping experience like no other!”

Posted 4 years ago

“Amazing service from Tracy at the jewellery counter In TKmax hedge end !! I was completely blown away by her outstanding customer service . She went above and beyond to help me with a bag and hat as I am going to a concert and really needed help . Tracy adviced me not to take a back pac but to take a long strapped small bag so no one can pinch anything , and then I asked her , Tracy be honest which hat suits me best . She made sure to tell me which did suit me and gave honest opinions , without Tracy I would have looked like a cow girl from Texas . Thank you so much Tracy for your customer service it was a breath of fresh air . You gave me good ideas and in the end I spent over an hour in the shop and spent £156.40 pence . I think you are an asset to the company . Kind regards Sam xx”

Posted 4 years ago

“I have just visited ur Cardiff culver house store and was served by Haydn. I couldn’t find a thermos flask. I am disabled and he took time t listen and found the item. Polite and friendly young man. Well done and I will be back”

Posted 5 years ago

“Have been TKMAXX customer for 11 years. Very happy about items & customer support. Never had problems with click & collect service, however, time to time have problems with sending the wrong sizes. Of course, anyone can make a mistake, but not 5 times a month. I can’t understand how it’s possible to send the item M instead of XXS, as also, 18 years outfit instead of 18 months. Though, customer service was very polite, helpful and it’s not their fault, but they don’t take mistakes on an account and still receive the wrong items or badly damaged. After all I always ordered a few items of the same size - just in case. All items that I bought (Gucci, Burberry, Prada etc.) are authentic and cheaper, however, you have to keep in mind that they are outlet items and not the current season. I don’t care whether or not it’s a few years ago model... dress is a dress, Prada bag is Prada bag. So, very happy!”

Posted 5 years ago

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Tkmaxx is rated 3.1 based on 227 reviews