Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.01

3.0 Rating 244 Reviews

50 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.0

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a side table on line to match one I had bought in store ,when it arrived it was completely the wrong table even though the paper work said they delivered the right one ,after ringing up and speaking to a very charming girl who said someone would email me in 48 hrs ,no email arrived 4 days later rang up again ,this time told I had to wait in all day (no time given ) to pick up the table I had then wait till they have notified the office ,then they return money 3-5 days ,th en order new one ,all this because someone made a mistake in warehouse .i have given 1 star as the people on the phone at e very pleasant and it's not their fault the company aren't prepared to put them selves out when they have made a mistake . As a company on line I would not use you again and recommend anyone to be wary ,if the delivery right then ok but if they make a mistake it's the customer who picks up the pieces”

Helpful Report

Posted 7 years ago

“Ordered an item online which was damaged. Rather than insisting on sending me a returns envelope, I agreed to return it to a store, saving them postage cost. In the store they only reimbursed for the cost of the item rather than including their postage cost telling me that I would have to contact their online team for the postage! So my help gets rewarded with having to do more admin. Of course I could have insisted, well within my rights, that they should pay for my return postage of the faulty product, and then claim all costs back in one process, but of course I did not know they would take advantage of customers kindness in this way. The online team won't respond to my emails regarding the refund. The additional postage refund of TKmaxx sending me the item, is only a fraction of the purchase price, but as they have forced me to spend this much time on it, the case has become about principles. The case has been unresolved and emails unanswered in 3 months now. What a complete waste of time. I think this is extremely unprofessional, wasting my time for a few pounds regarding postal charges, which should have been refunded in store. I have been a satisfied store customer for many years, but your online support is beyond terrible.”

Helpful Report

Posted 7 years ago

“Over the years of being a loyal customer I have come to the conclusion BEWARE OF THIS RETAILER, DO NOT BUY FROM THEM OR IF YOU DO IT IS AT YOUR RISK! (1) They fail to comply with the Sale of Goods Act. They have no interest in honouring product guarantees and will call you a lair and infer you have damaged the product to bring it back. You will like myself need to involve Trading Standards in any product dispute over returning goods within 12 months even with proof of purchase. (2) Most of their goods are SECONDS and they do not declare this to the customer on the ticket or a point of sale. Countless times I have come home to try on clothes to find them dirty, poor stitching, ripped, broken, missing buttons, incorrect sizing labels, material flaws. THEY ARE MISLEADING THEIR CUSTOMERS. (3) They PRICE INFLATE all their goods. If you see something you like, GOOGLE it first. Chances are you will find it at the same price or even cheaper than TKMaxx and from a more reputable retailer who will honour product guarantees. I have been monitoring their pricing policy for a couple of years now. They misuse the RRP price on their price tags to lure and fool the customer. (4) I have broad shoulders but this company operate with the RUDEST STAFF I have ever encountered at any high street retailer. I guess I wouldn't expect anything less from this shambolic run company.”

Helpful Report

Posted 7 years ago

“No customer services. I spent more than 200 hundreds pounds and when I wanted to use 1 of the items.its tear apart in first minute. After 3 days I went to the shop for exchang a very rude manager said to me she doesn't do it and I told me go away and do anything u want . A have a picture of products and the receipt . Please don't by from them because they stealing people money and have no any customer service.”

Helpful Report

Posted 7 years ago

“Absolutely appalled at tkmaxx customer service!! I ordered a mirror for click and collect, turns out it got lost in transit. Instead of any normal company resending the mirror I ordered was told that I would have to get refunded then reorder.. Now the mirror has gone up by £20 in price and they are making me reorder at the new price. Would be very wery ordering online again, such a shame because I love the shop.”

Helpful Report

Posted 7 years ago

“Absolutely appalling service when you order online. Firstly I would say never ever do a click and collect, my parcel was meant to arrive at the store in 3 days which I got a confirmation that it has. Went to the store no parcel, apparently dpd had some glitch. I then had to wait 5 days to be told it’ll take around another week. Obviously I cancelled! Then I replaced an order and clicked on the wrong size so I asked to cancel it, that was not possible apparently as you can’t once orders go through. So I ordered the same item again with the correct size as next day delivery to be sent an email saying you order has been cancelled! Like what a disgrace, I have never had such bad service from any other retail store before.”

Helpful Report

Posted 7 years ago

“I went in for a Christmas application form to the altrincham store, when I went in and asked about it I got looked at and the girl behind the till just walked away without saying anything, when I did finally receive one, I filled it out and went to hand it in, firstly I was ignored again by staff who were stood around the till chatting whilst there was a long que waiting. Then when I did eventually get someone to see to me I got told that they had filled all the places, I then binned the form as it was no use. The day after a friend of mine went and handed her form in who had it taken, so I therefore rang up to enquire, I got no help and the person on the phone didn’t know why this happened and didn’t seem to know anything, then got told to fill another and go back and hand it in again. I think the store service is unacceptable and the knowledge the staff have is unacceptable.”

Helpful Report

Posted 7 years ago

“After living in the States for many years and shopping regular at TGMAX got great deals on everything. Here not very good at all deals ? never found any and it is really over priced. There you could find really great bath towels and you did not have get the face cloths and hand towels if you did not want them here you can only get them sets put together by the staff and not enough matching bath towels. Also sheet sets cannot get them here because most Brits are lazy don't use top sheets. Really disappointed in TKMAX third rate store”

Helpful Report

Posted 7 years ago

“Disgusting service. Have just started using their online service and ordering for the last 6 months and found terrible service... one item missing from one order... another much waited for order cancelled by them without any attempt to resolve or reason... disgusted and frustrated!!!? Tkmaxx used to be my favourite now its on my blackened out list...”

Helpful Report

Posted 7 years ago

“Went to buy a jacket on the 6th may there was 5 of the same jackets on the end rail saying new balance 24.99 but when I went to pAy the women became very rude and snotty when I questioned her over the price then got her colleague to have a look who said the jackets have been placed wrong by a member of staff and the price is 39.99 , again becoming rude and sharp said there's nothing we can do To me this is a staff error items of clothing are just been put out anywhere and not priced correctly, I felt very intimated and like I was a child when spoken to. By both of the staff,”

Helpful Report

Posted 7 years ago

“I have been a customer of TKMaxx for longer than I can remember. I have just received a large order. Only 11 out of the 12 ordered items ordered and charged for arrived. One of the lesser value items was missing. I called to advise them of the absent item and I was told they needed to fully investigate before they could send out the absent item or refund me. The customers service rep was named RICHARD (who claims to not work under a surname... perhaps soon he will be request to be known by a symbol?). He was quite understandably limited in any authority, yet refused my request to speak with anyone more senior with appropriate knowledge, experience and empathy. I simply asked for the item to be dispatched immediately as i had paid for next day delivery as i had needed them Next Day - or alternatively refund me immediately and I would source a replacement item without delay elsewhere. I was not being unreasonable. I have paid for something and not received it. The seemingly inexperienced immature individual even sniggered at one point. Certainly does not adhere to their COMPANY STATEMENT ONLINE - that "At the very heart of our business is treating all of our customers and associates with dignity and respect and we have a long history, both as a retailer and an employer, of valuing diversity."... really? Left me with a very bad taste in my mouth and I'm off to John Lewis to happily pay more and be treated respectfully!”

Helpful Report

Posted 7 years ago

“TKMAXX lost my parcel for over 1 month. They refused to give me a refund and asked me to stay in for the package on ten occasions. Each occasion I waited in the whole day - it was never delivered. They then said if they find the parcel they would send it to me as a good will gesture - only to find it and keep it. Ive lost all respect for the brand. They are rude and abrupt on the phone and lack the service skills you anticipate of a store in the UK.”

Helpful Report

Posted 7 years ago

“I purchased a bag at Tk maxx in Selly Oak Birmingham. There was a problem with the till, they had had a new system. I was told the transaction didn't go through. However, I was charged twice. After speaking to the store manager, I got in contact with customer service who arranged for a refund. I was also told that I would receive a £5 gift card for my trouble. No gift card arrived, thought I was just being fobbed off, and I have to wait 5/6 days to get my money back. I was told that this is very unusual, however, a relative had the same problem in the city centre branch a few weeks ago. They seem to have a problem. Not impressed at all.”

Helpful Report

Posted 7 years ago

“I really don't think this company deserves any stars! I returned a bag bought before Xmas, still waiting for a refund!!!!!! I was informed by a member of staff that I could get a full refund with a gift receipt until the 28th January 2018. I returned the bag to the Maidstone branch on the 14th January, was told I could only have a credit note. When I refused to accept a credit note because members of staff told me that I could have a refund, the staff member called security to have me escorted off out of the shop!!!!! I contacted TKMaxx customer services, who appeared to be sympathetic and apologised for the way I was treated asking me to return the bag via post quoting a reference number, on receipt of the bag I would be contacted to make arrangements for me to receive a refund. Two weeks passed, no communication, no refund! I rang customer services again, they apologized for the delay in getting back to me and then offered to send me a credit note!!!!!!!!! They are now denying that they promised me a refund........... What is really scary is that calls are not recorded, they just take notes.....I am now being told that the notes do not say that I was promised a refund, which is completely untrue. I insisted on speaking to a Manager and was promised a call ball within 24hrs. Yes, you guessed it, I'm still waiting weeks later. I have rung Head Office many times and can't find a way of speaking to a Manager or a person of authority without going through the same customer services team who mislead me. I have been lied to on more than one occasion, I have been humiliated in one particular store and I am still waiting for a refund for goods that I purchased and returned before the end of January 2018 . Perhaps a member of the TKMaxx/Homes Sense Management team would like to tell me how I can communicate with a person in authority who has some integrity and will resolve this matter once and for all.”

Helpful Report

Posted 7 years ago

“Ordered two pairs of Michael Corrs jeans uk size 22 online. Received order to find out they were tiny size. Took them back to store and they were baffled too as everything said uk size 22. All they could surmise was that it was in inches and not a size 22. Extremely disappointed.”

Helpful Report

Posted 7 years ago

“I have been a dedicated shopper online and in store for a good few years now . However in the past couple of weeks I have had two orders go missing in the system after having both orders acknowledged and money taken. By the time I managed to speak to customer service after waiting on the phone for ages I was told it would take up to 48 hours for their email to be read and acted upon . The orders were already 5 to 6 days in the system and of course when warehouse eventually acted the items were no longer there . What is the problem, is it when you only order under £50 you are discriminated against. I don’t understand how an order can be lost twice in the space of 2 weeks to the same person . I did send a complaint which hadn’t up to now had a response, it’s a very disappointing situation, I will not shop online with TKMaxx again . Kevin Moore”

Helpful Report

Posted 8 years ago

“Bad customer service. Cashier wasn’t too happy serving, grumpy face”

Helpful Report

Posted 8 years ago

“They sended me wrong item.”

Helpful Report

Posted 8 years ago

“shop looked like it was hit by a hurricane”

Helpful Report

Posted 8 years ago

“shop looked like it was hit by a hurricane”

Helpful Report

Posted 8 years ago

Tkmaxx is rated 3.0 based on 244 reviews