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Tkmaxx Reviews

3.1 Rating 227 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

3.1

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tkmaxx 1 star review on 6th May 2022

Tkmaxx 5 star review on 22nd March 2022

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 25th September 2021

Tkmaxx 1 star review on 6th September 2021

Tkmaxx 1 star review on 6th September 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they have a good range of products but the staff are extremely rude & unhelpful, they need swatches on the makeup they sell because you have to open the packages to see what colour the products are. Two other women where opening the packages at the same time as me & the women working there came & yelled at me and my friend for opening them and proceed to tell all the staff working there what we had done so when I got to the till I got told of yet again and asked loads of questions about what we had done. I will never go to that store again”

Posted 4 years ago

“Just had a really bad experience in T K Maxx Reading. Bare in mind this is my mum’s favourite shop, which she shops at all the time. She took her purchase to the till and was told that the item she was about to purchase did not have the correct price sticker on it. We had already waited a very long time because there was a very long que. The person who served us refused to sell it as the price that was marked, this is really not good customer service as it was T K Maxx’s problem and NOT my mum’s. I was really shocked that the person who served us wasn’t willing to be more helpful. A good will gesture would of gone a long way to making this situation better. Severely disappointed.”

Posted 4 years ago

“Bought double quilt cover set opened up to make the bed and no buttons or eyelets in bottom to close it i didn't think TKMAXX sold seconds and this is the second bedding problem I've had the first problem was the bottom of the quilt was completely unfinished won't shop here again,so much for top names (these two products are definitely shoddy seconds”

Posted 4 years ago

“Went to Telford tkmaxx today the lady who served me was so rude and didn't like that I used my siblings discount . Her till number was 4 and her oper was 1292 wont be going again .”

Posted 5 years ago

“Absolutely disgusting behaviour from managers in the Tkmaxx store in middlebrook! Overheard them all talking about their employees in a very negative way when they was all running round working really hard whilst they stood there in a corner for approx 30 minutes watching them. Disgusting behaviour and will prevent me from ever shopping there again as I don’t want to be involved in any employee negligence.”

Posted 5 years ago

“Soot damage from TKMAXX candle. The candle we bought from TKMaxx has resulted in our walls and ceiling being damaged by soot. Only reaction: forwarded us to the company who even with all the evidence there (made loads of pictures) denying reliability. So if you want to re-paint your living room new, then I would definitely buy from TKMAXX.”

Posted 5 years ago

“Keep away from these shops......they are now riddled with posh sounding but ultimately fake brands that turn out to be TK Maxx sub-brands cheaply made in China and sold as premium clothes. The company are simply misleading its customer deliberately. This is not a sustainable strategy and will end in tears!”

Posted 5 years ago

“Keep away from these shops......they are now riddled with posh sounding but ultimately fake brands that turn out to be TK Maxx sub-brands cheaply made in China and sold as premium clothes. The company are simply misleading its customer deliberately. This is not a sustainable strategy and will end in tears!”

Posted 5 years ago

“Outrageous delivery package was left in front of door The delivery girl from hermes left my 335£ package in front of the door. I was lucky I caught her at the time and asked her why did she left my package infront of my door! she answered, oh but that is a safe spot, leaving a pricy package in front of my door on open just 2 meters from the pavement its a safe spot for those silly people and i never instructed them to put it at a safe spot. Since they have this kind of delivery I will never risk to shop again from tkmaxx online and I'm so mad i will not shop from tkmaxx shops as well. I will be returning the order as well. If they want my money they have to learn how to handle customers properly.”

Posted 5 years ago

“I ordered a side table on line to match one I had bought in store ,when it arrived it was completely the wrong table even though the paper work said they delivered the right one ,after ringing up and speaking to a very charming girl who said someone would email me in 48 hrs ,no email arrived 4 days later rang up again ,this time told I had to wait in all day (no time given ) to pick up the table I had then wait till they have notified the office ,then they return money 3-5 days ,th en order new one ,all this because someone made a mistake in warehouse .i have given 1 star as the people on the phone at e very pleasant and it's not their fault the company aren't prepared to put them selves out when they have made a mistake . As a company on line I would not use you again and recommend anyone to be wary ,if the delivery right then ok but if they make a mistake it's the customer who picks up the pieces”

Posted 5 years ago

“Ordered an item online which was damaged. Rather than insisting on sending me a returns envelope, I agreed to return it to a store, saving them postage cost. In the store they only reimbursed for the cost of the item rather than including their postage cost telling me that I would have to contact their online team for the postage! So my help gets rewarded with having to do more admin. Of course I could have insisted, well within my rights, that they should pay for my return postage of the faulty product, and then claim all costs back in one process, but of course I did not know they would take advantage of customers kindness in this way. The online team won't respond to my emails regarding the refund. The additional postage refund of TKmaxx sending me the item, is only a fraction of the purchase price, but as they have forced me to spend this much time on it, the case has become about principles. The case has been unresolved and emails unanswered in 3 months now. What a complete waste of time. I think this is extremely unprofessional, wasting my time for a few pounds regarding postal charges, which should have been refunded in store. I have been a satisfied store customer for many years, but your online support is beyond terrible.”

Posted 5 years ago

“Over the years of being a loyal customer I have come to the conclusion BEWARE OF THIS RETAILER, DO NOT BUY FROM THEM OR IF YOU DO IT IS AT YOUR RISK! (1) They fail to comply with the Sale of Goods Act. They have no interest in honouring product guarantees and will call you a lair and infer you have damaged the product to bring it back. You will like myself need to involve Trading Standards in any product dispute over returning goods within 12 months even with proof of purchase. (2) Most of their goods are SECONDS and they do not declare this to the customer on the ticket or a point of sale. Countless times I have come home to try on clothes to find them dirty, poor stitching, ripped, broken, missing buttons, incorrect sizing labels, material flaws. THEY ARE MISLEADING THEIR CUSTOMERS. (3) They PRICE INFLATE all their goods. If you see something you like, GOOGLE it first. Chances are you will find it at the same price or even cheaper than TKMaxx and from a more reputable retailer who will honour product guarantees. I have been monitoring their pricing policy for a couple of years now. They misuse the RRP price on their price tags to lure and fool the customer. (4) I have broad shoulders but this company operate with the RUDEST STAFF I have ever encountered at any high street retailer. I guess I wouldn't expect anything less from this shambolic run company.”

Posted 5 years ago

“No customer services. I spent more than 200 hundreds pounds and when I wanted to use 1 of the items.its tear apart in first minute. After 3 days I went to the shop for exchang a very rude manager said to me she doesn't do it and I told me go away and do anything u want . A have a picture of products and the receipt . Please don't by from them because they stealing people money and have no any customer service.”

Posted 5 years ago

“Absolutely appalled at tkmaxx customer service!! I ordered a mirror for click and collect, turns out it got lost in transit. Instead of any normal company resending the mirror I ordered was told that I would have to get refunded then reorder.. Now the mirror has gone up by £20 in price and they are making me reorder at the new price. Would be very wery ordering online again, such a shame because I love the shop.”

Posted 5 years ago

“Absolutely appalling service when you order online. Firstly I would say never ever do a click and collect, my parcel was meant to arrive at the store in 3 days which I got a confirmation that it has. Went to the store no parcel, apparently dpd had some glitch. I then had to wait 5 days to be told it’ll take around another week. Obviously I cancelled! Then I replaced an order and clicked on the wrong size so I asked to cancel it, that was not possible apparently as you can’t once orders go through. So I ordered the same item again with the correct size as next day delivery to be sent an email saying you order has been cancelled! Like what a disgrace, I have never had such bad service from any other retail store before.”

Posted 5 years ago

“I went in for a Christmas application form to the altrincham store, when I went in and asked about it I got looked at and the girl behind the till just walked away without saying anything, when I did finally receive one, I filled it out and went to hand it in, firstly I was ignored again by staff who were stood around the till chatting whilst there was a long que waiting. Then when I did eventually get someone to see to me I got told that they had filled all the places, I then binned the form as it was no use. The day after a friend of mine went and handed her form in who had it taken, so I therefore rang up to enquire, I got no help and the person on the phone didn’t know why this happened and didn’t seem to know anything, then got told to fill another and go back and hand it in again. I think the store service is unacceptable and the knowledge the staff have is unacceptable.”

Posted 5 years ago

“After living in the States for many years and shopping regular at TGMAX got great deals on everything. Here not very good at all deals ? never found any and it is really over priced. There you could find really great bath towels and you did not have get the face cloths and hand towels if you did not want them here you can only get them sets put together by the staff and not enough matching bath towels. Also sheet sets cannot get them here because most Brits are lazy don't use top sheets. Really disappointed in TKMAX third rate store”

Posted 5 years ago

“Disgusting service. Have just started using their online service and ordering for the last 6 months and found terrible service... one item missing from one order... another much waited for order cancelled by them without any attempt to resolve or reason... disgusted and frustrated!!!? Tkmaxx used to be my favourite now its on my blackened out list...”

Posted 5 years ago

“Went to buy a jacket on the 6th may there was 5 of the same jackets on the end rail saying new balance 24.99 but when I went to pAy the women became very rude and snotty when I questioned her over the price then got her colleague to have a look who said the jackets have been placed wrong by a member of staff and the price is 39.99 , again becoming rude and sharp said there's nothing we can do To me this is a staff error items of clothing are just been put out anywhere and not priced correctly, I felt very intimated and like I was a child when spoken to. By both of the staff,”

Posted 5 years ago

“I have been a customer of TKMaxx for longer than I can remember. I have just received a large order. Only 11 out of the 12 ordered items ordered and charged for arrived. One of the lesser value items was missing. I called to advise them of the absent item and I was told they needed to fully investigate before they could send out the absent item or refund me. The customers service rep was named RICHARD (who claims to not work under a surname... perhaps soon he will be request to be known by a symbol?). He was quite understandably limited in any authority, yet refused my request to speak with anyone more senior with appropriate knowledge, experience and empathy. I simply asked for the item to be dispatched immediately as i had paid for next day delivery as i had needed them Next Day - or alternatively refund me immediately and I would source a replacement item without delay elsewhere. I was not being unreasonable. I have paid for something and not received it. The seemingly inexperienced immature individual even sniggered at one point. Certainly does not adhere to their COMPANY STATEMENT ONLINE - that "At the very heart of our business is treating all of our customers and associates with dignity and respect and we have a long history, both as a retailer and an employer, of valuing diversity."... really? Left me with a very bad taste in my mouth and I'm off to John Lewis to happily pay more and be treated respectfully!”

Posted 6 years ago

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Tkmaxx is rated 3.1 based on 227 reviews