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Tkmaxx Reviews

3.0 Rating 239 Reviews
50 %
of reviewers recommend Tkmaxx
3.0
Based on 239 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 51%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Tkmaxx 1 star review on 6th May 2022
Suzy
Tkmaxx 5 star review on 22nd March 2022
FionaM
Tkmaxx 1 star review on 25th September 2021
Laura Nagit
Tkmaxx 1 star review on 25th September 2021
Laura Nagit
Tkmaxx 1 star review on 25th September 2021
Laura Nagit
Tkmaxx 1 star review on 6th September 2021
Ria
Tkmaxx 1 star review on 6th September 2021
Ria
1
Anonymous
Anonymous  // 01/01/2019
Bought shoes from them 3 weeks ago, after 2 uses the shoes was torn on one side!! After an effort going back to the Epsom store they didnt make any effort to find the purchase on their system, instead the young manager asked me to go home and bring bank statement to show purchase!! So I left the shoes with her and told her to keep it as a proof of bad service. I worked for Debenhams when I was at Uni.. they offered great customer service and accepted to refund faulty (or bad quality) items straight away with minimum hassle to the customer. i will never buy from again
Helpful Report
Posted 8 years ago
I purchased a bedsheet which was faulty, made a complaint to their customer services only to be told they will not take responsibility or compensate me for any damage. The sheet dye bled through my mattress protector and damaged my mattress. Furthermore, following a light wash, the sheet turned from dark grey to light olive. It was clearly defective product and a disappointment that TKMaxx fail to address the complaint satisfactorily.
Helpful Report
Posted 8 years ago
Worst online shopping service - Avoid! When you buy online, tkmaxx can change your order, a few days after the confirmation email, by cancelling items and at the same time they won't let you change the order anymore. Support service is not helpful at all. I bought a pair of tables and they cancelled one of them 2 days later. I called support to cancel the other one, as I wanted the pair, and they told me they would cancel the delivery and refund me the next day. They didn't cancel the delivery, instead delivered the table to a random neighbour, and they haven't refunded me yet, claiming that now I have to get the table from my neighbour and return it back to tkmaxx for them to do the refund. After calling and calling again and talking to a few "senior managers", I asked them to commit to a day and a time slot for collection, they said they would send me an email with the details. Haven't heard back since.
Helpful Report
Posted 8 years ago
Tkmaxx is rated 3.0 based on 239 reviews