Tkmaxx Reviews

3.1 Rating 227 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

Questions

Metrics

3.1

Based on 227 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Tkmaxx take to deliver?

Helpful Report

(2 months ago)

Tkmaxx normally delivers within 5 Days.

Helpful Report

(2 months ago)

0.00%

Industry Average

“ Abusive store staff aggressively mis-sold a product to my elderly mother, charged her delivery fee despite tracking showing it had never been delivered, put this on an e-gift card despite her not wanting this and became overtly threatening and defensive when asked for details of where to make a complaint. ”

- Anonymous

“ Click and collect items are late. Emailed customer service and no response. They even charge for Click and Collect but break the promised delivery times on their web site. Avoid online shopping with them... systems not as good as other retailers Sorry there was no option to give it no stars!!! ”

- Irene Robinson

“ I love Tkmaxx I order online and usually arrange to collect from local store due to COVID obviously unable to do this so it was being delivered by Hermes courier, absolutely disgusted i recived and email stating delivery be between 5pm and 7pm not arrived by 7. ”

- Yvonne (Glasgow)

Tkmaxx Reviews

Delivery - Slow