Tkmaxx Reviews

3.0 Rating 243 Reviews

50 %

of reviewers recommend Tkmaxx

Company Reviews

Questions

Metrics

3.0

Based on 243 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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Does Tkmaxx deliver on time?

Helpful Report

(1 week ago)

Greater than 55% of reviewers feedback is Tkmaxx normally delivers on time.

Helpful Report

(1 week ago)

42.86%

Industry Average

“ Click and collect items are late. Emailed customer service and no response. They even charge for Click and Collect but break the promised delivery times on their web site. Avoid online shopping with them... systems not as good as other retailers Sorry there was no option to give it no stars!!! ”

- Irene Robinson

Tkmaxx Reviews

Delivery - Slow