“Absolute appalling and shambolic delivery company, that seemingly can't actually deliver items.
Echoing what's been said in previous reviews, impossible to contact them directly, failed deliveries, item came weeks late.
I mean it's hilarious that a delivery company is so utterly awful at delivering items, if you want a good laugh then I'd highly recommend.”
“Horrendous company (as you probably are already aware from all the horrible reviews everywhere) that does not deliver anything.
The tracking on the app never works, you got to sign up to change any delivery options but that would not matter anyway because the information on the app is always wrong. You may get a text and email to inform you of a 2h delivery window, but be prepared to wait for several failed delivery attempts because that too is a lie. Do not expect any live updates either.
No way to get in touch with customer support either - there is no live chat, no one responds to emails and when you phone up, it charges you 7p per minute and you have to get the supplier/seller to phone on your behalf. It's been one week and I am still waiting for a delivery that does not seem like it would ever show up.
Stay away from this useless company - appalling customer service.”
“DO NOT USE
Order did not come first time , went on live chat spoke to stephanie who said van had broke down and we will send details to resend I did this and 4 days later no item but it is saying it was delivered it was signed for but not by me and no photo proof it was left at my house ,I've been trying to get in touch with no joy , ive since emailed aldi and asked for my money back xdp are a load of rubbish and should be avoided at all costs .”
“We're supposed to deliver in a 2 hour slot came a hour early and no card was left saying deliver? Someone was in house all day. Try for next day exactly the same problem came early never knocked or left a card. Trying to cancel order now. Why can't you ring instead of taking a picture of a house 3 doors away. What's your logic????”
“This service is terrible. The driver refused to bring it to my front door, regused to help me take it to my front door and refused to let me try and get my parcel to my door by myself. This was witnessed by two members of the public.
He left with my goods.”
“I can't give no starts but I would. This company are an embarrassment and their drivers are incompetent. I booked my delivery 3 times and stayed home for the arrival each day. The delivery was registered as 'carded' and 'attempted' all 3 times with no actual attempt made. Their reason in the end for all of the 'missed attampts', was the driver had nowhere to park the van out front of the house, despite me giving my number to call and said I would come and take the delivery from the van. Avoid them. I had no option because Wayfair chose them.”
“Well after waiting in all day, no reply to emails or online messaging I can concur with other negative reviews that this company is not interested in replying to messages or trying to deliver on any particular day regardless of Amazon updates so unless your given a time slot don't bother waiting I'm as you will be left disappointed with a wasted day! Following my supposed delivery date (which wasn't met) I was given a new date 6 days later for delivery meaning a total of 12 days for an Amazon delivery of initially 2 days! I intend to cancel my order now and reorder from a different supplier and suggest you boycott this company as they don't care for seller promises and have no interest in your lost days waiting for their non dispatches!”
“Said delivery would happen between 9:15 and 12:15pm so was waiting for the delivery. When I went to check the tracking it said it was delivered at 07:15am- conveniently after their phone lines are off and someone has signed my name (not me) in the photo of the “proof”. There was no photograph of where it was left and my neighbours had no idea about it as it wasn’t left with them (I hadn’t left delivery instructions so a note should have been left for me to rearrange the delivery)
SAME STORY HAPPEND TO ME ALSO! DO NOT USE”
“Said delivery would happen between 7:15 and 9:15pm so was waiting for the delivery. When I went to check the tracking it said it was delivered at 5:34pm- conveniently after their phone lines are off and someone has signed my name (not me) in the photo of the “proof”. There was no photograph of where it was left and my neighbours had no idea about it as it wasn’t left with them (I hadn’t left delivery instructions so a note should have been left for me to rearrange the delivery)”
“I bought a big order of parts to replace the turbo and exhaust manifolds on my 06 GMC Duramax truck. I made the mistake of ordering a PPE aftermarket downpipe. The DP interfered with the transmission dipstick and just wouldn't fit. I tried without success to return the NEW-Un-used part. Absolutely NO help from XDP. These clowns are glad to sell you parts, but will not stand behind their products! Stay away!! Caveat Emptor (Buyer Beware) Run in the other direction.”
“zero star if possible. who are these people that have such a BAD rating.
They lost my item, did not take ownership, I was doing the run around and then they found it after getting some pressure and it was damaged by them like they threw it in the van when loading it.
Absolute useless”
“I received my 2 hour time slot, was home allday and no one arrived. I then got a call saying I had rejected the item... firstly, no one attempted delivery, secondly, why on earth would I reject delivery?? The app said the driver was 9 stops away from my house - this actually didn't update or change allday which shows the app and tracking is a waste of time like the company itself!!! He told me on the phone they would attempt to redeliver tomorrow I insisted they send the driver back today considering the driver is a liar quite clearly. After reading the recipes that have been left about this company I have now decided to cancel my order completely and order with someone who uses a reputable company and NOT XDP. Bunch of clowns!!!!”
“Absolutely useless.
‘Customer Care’ non existent’
Unable to contact you.
Emails unanswered.
On line chat never available.
Tracking app useless.
Why credible companies risk their own reputation by using a company as poor as yours is beyond me.
Would never use you again, and sadly won’t use the supplier again so long as they use you.
Would NEVER recommend , ever !
The next section is laughable…
How did you communicate with the company…answer, I Couldn’t !
How quickly did the company respond to my question…answer, they didn’t, and still haven’t 3 days later !”
“Absolutely hopeless, I don’t even want to give them any stars but had to because I wanted to write a review so this company gets no stars from me, they attempted to deliver to me 2 weeks early without any notification that they were doing so guess what, I was at work so no one at home. 2nd attempted delivery for this delivery I have taken a full day of work and stayed in the house. I then get 2 text messages the first text was at 13.56 pm and the 2nd text at 15.39 saying item will be delivered between 4pm and 6pm. I got an email saying that it was another attempted delivery at around 2.30 pm. This time I was at home but whoever tried to deliver item didn’t bother to ring buzzer at front door. They are a bunch of amateurs if you are reading this and in need of a courier company. DONT USE THIS SHOWER OF AMATEURS”
“If I had only one super power for the day it would be to get this company SHUT. the APP is useless, impossible to get to speak to someone, oh and the live chat with a very pedantic Stephanie who should be sacked for her useless information. All in all another company not fit for purpose”
