“Zenith salespeople cold called my mother. It is very obvious she has Alzheimer’s but they signed her up to a credit agreement and took over £1000 from her account. We cancelled the contract within the cooling off period. She signed the contract 2 months ago and we are still chasing for a refund. They promise dares when it will be refunded and simply do not do it. BEWARE We will now pursue with Trading Standards and the Financial Conduct Authority”
“Absolutely disgusted with the way we have been treated. No end of complaints have been sent - no-one wants to take any responsibility...no-one will ring back even though they promise to...still want their thousands for a half job done. September 2017 we originally signed for our improvements. April 2019 still not fully complete! Wouldn't trust them to erect a tent. Wouldn't recommend to my worst enemy. Furthermore, work that has been done by so-called installation team has been condemned by building inspector.”
“Big disappointment. It's a bunch of very good sellers that will likely rip you off your money. Terrible value for money and profoundly unprofessional. They'd promise to do a number of things to make your house better and they will eventually stick to the minimum. They wouldn't even bother replying to the follow up complaints. The just disappear. Stay away from them.”
“A 3 hr interigation of why we wouldnt want to buy from Zenith if the price was right !!!!
We had to guess how much it would cost to replace guttering and sofix on a 4 bed detached
We guessed at £6k and was told no chance !!!
Quote came in at £13k after refusing and another call to a manager the price came down to £6k Suprise Suprise !!!
Sales rep was told from the start “all we need is a Quote” and we will not sign and purchase anything today...... high pressure selling at its best and no card or name left or even the quote !!!! Not even a contact to follow up our quote if we wished to follow up our quote. Which we certainly will NOT be.......”
“3 and a half years it has taken zenith to try and fit my front door correctly and they've still not sorted it.. Got to be the worst double glazing company in history.. 7 attempts and still they can't fit a door correctly.. Don't use this company unless you have a lot of patience.. Amateurs.”
“Do not use this cowboy company. I first rang to book an appointment and was told it would be end of April. They rand me late to tell me it would be in 4 days time. On the day of the appointment they made up some excuse about security and needed to tell me the name of who was turning up. Given the odds of a stranger wanting to give me quote on a door at exactly the same time on the same day, is absolute rubbish. I rearranged for a later time that day and still no one turned up. Don’t waste your time!”
“Joke of a company, finally managed to speak to the manager of the Portsmouth store. His store has refused to communicate with me in future due to my reviews. How childish and unprofessional. Joke joke joke don’t use these jokers.”
“Zenith have still not returned my 79yr old, medically infirm mother-in-law’s money, taken from her by inappropriate high pressure sales techniques, this after 4 months of chasing them!!”
“DO NOT EVEN CONSIDER USING THIS COMPANY Very high price!
Pressure selling despite me just asking for a simple quotation to replace gutters and fascia boards.
Was given the whole sales pitch, free holiday etc. and would I sign up immediately if price was reduced! I said I might depending on reduction. It was still far too high.
At the end of the day I had to ask the person to leave as she was too persistent.”
“Joke of a company
Had the sales man round for a conservatory (4hours) he couldn't.t show us the image of the conservatory, so told him I wasn't prepared to sign until I saw the images. He returned the following day, we signed at £26,000 (3.5 hours). 10 day later the surveyor arrived (5.5 hours). Noted a couple of issues with the original.
1) not included the a rated glass we were sold.
2) only accounted for 1m2 of plastering.
3) garage wall is only a single skin, needed to be insulated etc.
Surveyor called sales man, and explained these. Salesman statement he had missed them off, and that they should be included with no additional cost.
Surveyor also mentioned a soil test as we are 200m away from the sea and moving the boiler flume.
4 weeks after the surveyors visit, no communication with Zenith. I have been calling, emailing, texting the office and head office with limited progress. Finally found out this morning (verbally) they want to add on more than £12000 to the job. Thing he forgot the add!!!!! No the things mentioned above that he agreed should be done but made a mistake and agreed no price increase. (this is stated on my documents). They also want to do a raft foundation, WHY? They don't know, but we are close to the sea. Explained my soil is the same as where there Office is in Southsea (Portsmouth). They don't need raft foundations in Southsea!!!! Wasted 6 weeks with these jokers, and over 12 hours of my time. So what do I do now? Will I loose my £399.”
“It took them 3 months to decide whether they will at all do my conservatory or not and decided not and another 3 to give me my money back. Disgraceful. It took them 5 mins to take it and numerous phone calls to chase to get it. Why do I need to chase my money? Were they hoping I will forget and they can keep it? Also they promise someone from customer service to call but they never do, the customer service manager left with no notice so it's an indication what kind of workplace it is as well.
During numerous calls no one actually even apologise for the delay.
If this is how they conduct their business I'm glad they are not doing my conservatory as it would be total shambles too.”
“I would never give my custom to Zenith! A Salesman came round to quote for new windows. Within seconds I was given a brochure showing a “free” holiday I would get if I placed an order. I didn’t at anytime see what windows they offer and thought maybe they’d be better off trading as a Travel Agent! During the duration of the visit,the quote price reduced by £6000!!!! This was following a couple of calls to his Manager to get me the “best deal”. I told the salesman,who was desperate for a sales because he was “going to be in trouble with his boss”, that he was flogging a dead horse! I have no doubt that there are vulnerable or elderly people that would pay the higher price,in my opinion get completely ripped off. The ethics of this company and they way they do business is disgusting and cringe worthy. I am angry that I wasted an evening listening to the drivel. This I might add was not the sales person I had a problem with it is the company. I pity anyone that works for them. I want quality windows at a competitive price which is given first time, knowledgable sales person and no “free” holiday which is clearly not free. Simple and basic business model I would say. Listen to the voice of the customer,stop insulting their intelligence and get with the times Zenith!”
“Very bad experience with customer service. New windows installed 16th of December 2018one until missing. Today is 6th of February still waiting for missing unit. Me and my husband call them so many times, Zenith no bother to inform us what is happening? Finally after almost 6 weeks ,we get appointment , guess what? No one came,no phone call to explain why? Phone customer service AGAIN ,ladie couldn't tell when someone will be able to came. Spoke with menager , actually he was nice, apologise and promise to get back to me next day....ha ha... of course he did not call me . After another phone call i get another appointment for 2pm...why i was not surprised ,when engineer did not came? Still waiting ...We get good price from Zenith,but if I know how much trouble we will have i will definitely choose different ,more expensive company. Engineer Naithan who was fitting the windows was absolutely FANTASTIC, very hard working man , Zenith should be proud of worker like him.”
“AVOID THIS COMPANY. Very bad experience. NEVER PAY UPFRONT. Avoid At all costs this company. The review I am writing is based on my personal experience after I paid 349£ and got nothing. ALL started when I looked through an advert which was saying that I can get my windows replaced if they are 10 years old through government funding.
NEXT DAY i received a call saying that if I qualify I can get my windows replaced and in the evening a "salesman" rang on my door. He arrived at 7.30 in the evening, with a small window sample which he claimed are best in the UK. He looked at my windows, and for 7 small upvc window ( one was tiny 500mm×900mm) he claimed they can install for around 14000£, but because he can do me a discount it would cost me around 9000£. I said is too expensive and do not want any windows. Then the guy phoned his manager who said that they can do it for aroud 6000. Again I said is too expensive and I need to think a couple of days. It was 23.30 and the salesman was still in my house, and he would not leave, saying that they need my signature in order for him to be paid. He then said that I have 7 days to cancel and i would not be charged anyting. I SIGNED HIS PAPER ONLY TO SEE HIM OUT OF MY HOUSE AS IT WAS 24.00 ALREADY. He called his manager and said is all sorted (at 24.00!). Next day I am calling to cancel only to be told that I was charged 349£ administration fee and is non refundable. They will not refund me. I couldn't believe it. Now I am seeking legal advice to get my money back, as this is unacceptable.
Please avoid this company, but mainly, do not pay anything to them.”
“Extremely Poor Product and Customer Service
Extremely Poor Customer Service. We had Bi-Foldind door installed with Chrome handles. Less than two years from installation the chrome handle developed bubbling. Reported to Zenith customer service and initially told by the Engineer that they would replace faulty handle. But no contacted us to arrange for the handle to be replaced.
Made a complaint but no one from Zenith called back, even through a call back from management was promised on three different occasions.
After 5 weeks I have now been told that the bubbling in the chrome handle is likely from weathering so they won’t replace it, even when the handle was less than 2 years old when the bubbling developed.
Very poor excuse given and now told my Carefree policy does not cover this, although they had fitted poor quality accessory to the door.
Even worse was the manner the customer service dealt with the complaint. Making promises and then no calling back.
Anyone thinking of using Zenith for home improvement and taking out their carefree policy should stay away from them.”
“Do It All are a useless, unprofessional bunch of cowboys who should not be allowed anywhere near any windows. They fit windows for Zenith and are billed as master craftsmen in fact they are jobbing builders who crash bash and smash their way round your home, don't put down dust sheets and leave a trail of mess in their wake whilst being unable to successfully fit any windows correctly.”
“RUBBISH COMPANY DO NOT TOUCH WITH A BARGEPOLE! They have totally ruined my home's windows. None of them open and they have hardly any fittings so the tops have sagged. One was cracked 3 times and remains so and one was cracked twice. They have used Silicone to stick the ill fitting windows to the outside of the brickwork so when the windows are refitted with real fitting windows this will have to be removed somehow. They have been back loads of times but no progress after months. I would give no stars but it isn't an option.”
“Had the salesman turn up as planned and he turned into my best mate Paul and actually didn't need to do this job and all the other sales ploys. Eventually after about 3 hours we were persuaded to sign up for a massively discounted price and paid a £1500 deposit. We interviewed other salesman that week and decided to go for own whose non discounted price undercut Zenith by a couple of thousand. We emailed Zenith to cancel the contract 4 days after signing, well within the 7 days they quote, and asked for our deposit back, the cheque had not, at this time, been cashed. We were contacted by Zenith and asked if we would be willing to let another salesman come in to try and see if we would stay, we declined. A few days later we noticed that the cheque had been cashed so a phone call was made to their customer support and we were told that our total money would be returned by BACS transfer as it was the quickest way. 1 week later and no money in the bank so another call to Zenith Customer support where we learn that a BACS transfer from Zenith will take between 14 and 21 days!! How can they get away with this. Do not let this company anywhere near your money.”
