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Zooplus Reviews

4.0 Rating 129 Reviews
76 %
of reviewers recommend Zooplus
Company Reviews Questions Metrics
4.0
Based on 129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week

Popular Questions:

Delivery

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Customer Service

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How do I contact Zooplus?
Helpful Report
(5 months ago)
You can contact Zooplus by Email and Telephone.
Helpful Report
(5 months ago)
D

Customer Service - Average

50.00%
Industry Average
“ Hello, just a word about the cursomer service: as usual with those companies as long as everything goes right, then no problem but as soon as you need the customer service, you discover the incompetence and lying ways of trying to screw you, and no one cares ! I got a tree for my cat and it was under warranty when a problem arose with it. ”
- Anonymous
“ Poor customer service, parcel still missing, no refund or replacement, I am now going through the bank for a refund. ”
- Amanda
“ Very disappointed in this companies customer service! Even though it was my error initially they did very little to rectify situation! I sent wrong package back to company for refund but on speaking to customer services they said I was unlikely to get my package returned dispite the system saying it had just arrived at warehouse! On speaking to a supervisor she said it had most probably been sent to a charity! What is the point in gaining a receipt and having barcodes on packages if they can’t track where package has gone I would not recommend this company and will not be using them in the future 😡 ”
- Anonymous
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