Zooplus Reviews

4.0 Rating 129 Reviews

76 %

of reviewers recommend Zooplus

Company Reviews

Questions

Metrics

4.0

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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How quickly does Zooplus resolve customer queries?

Helpful Report

(6 months ago)

Greater than 55% of reviewers feedback is Zooplus takes over a week to resolve customer queries.

Helpful Report

(6 months ago)

50.00%

Industry Average

“ Very poor delivery service. I waited 2 weeks for my first order and so far 11 days for my second order. Customer sevices very friendLy but useless. They were to chase the delivery service twice but never got back to me with update...I will never use again. ”

- Della B.

“ 2020 I received incomplete order of rotten Felix cat meat with the same batch number as the rotten Felix meat that I rejected in 2018. I was not refunded of the VAT/delivery/service charge on the items that never arrived or the reject contaminated meat. This was a considerable amount of money. As I had placed an order over £100. This company used to have good service, but now its questionable. Delivery has never been reliable. ”

- Anonymous

“ If customer service were a joke, Zoo Plus would take the stage. ”

- TENA

Zooplus Reviews

Customer Service - Average