Zooplus Reviews

3.9 Rating 137 Reviews

72 %

of reviewers recommend Zooplus

Company Reviews

Questions

Metrics

3.9

Based on 137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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How quickly does Zooplus resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 54% of reviewers feedback is Zooplus takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

80.00%

Industry Average

“ Excellent prices and delivery service highly recommended ”

- M Hayward

“ Competitive prices and often have offers. Prompt delivery. Good customer service. ”

- HELEN GOODWIN

“ They give the best prices on dog food, the delivery is very quick and the service first class. I accidentally ordered the wrong dog food last time and they exchanged it without any question, still with free delivery and collected the wrong bag. ”

- Joanne

Zooplus Reviews

Customer Service - Good