A Gift Personalized Reviews

Name: A Gift Personalized
Rating: 4.03

4.0 Rating 672 Reviews

73 %

of reviewers recommend A Gift Personalized

4.0

Based on 672 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About A Gift Personalized:

A Gift Personalized helps you get the right gift for any occasion and recipient.

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A Gift Personalized 5 star review on 29th December 2023

248

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the pillow yet so cannot rate it. Unfortunately it was meant as a Christmas gift and will not be received in time. I am very disappointed as I thought I ordered in plenty of time (end of November).”

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Posted 1 year ago

Hello Darlene, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 1 year ago

“These pillowcases were not monogrammed. They were printed with a monogram. They look cheap.”

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Posted 7 months ago

Thank you for your feedback, Madeline. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 7 months ago

“I ordered 3 gifts for family, the package was lost in the mail and no one would offer assitance until it had been lost for a week. Once the week had passed up, I asked if they could reship the order as one of my gift was already later and they told me that everything was sold out and they could only offer a refund. The very next day I checked the website and everything was in stock. Very disappointed and will not order again from this site.”

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Posted 6 months ago

Thank you for taking the time to provide us with feedback regarding your experience. It appears that the item in your order has been out of stock since we shipped the original order. Additionally, our Standard Shipping normally takes 2-8 business days for delivery, this does not include weekends and holidays. Nevertheless, this is an unfortunate event. We'll do better in the future.

Posted 6 months ago

“I have not received my order”

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Posted 7 months ago

Thank you for your feedback, Kim. We are sorry to hear that you still have not received your order. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 7 months ago

“I love the decanter I bought.”

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Posted 11 months ago

“Very frustrated with the lack of communication. I called immediately after I placed my order and sent an email and never heard back from anyone.”

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Posted 1 year ago

Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our support a few minutes after you contacted us it and we have not received any response back.

Posted 1 year ago

“the letter was messed up and had a lot of scratches on the poli glass”

Helpful Report

Posted 1 year ago

Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“The items were much smaller than I thought they would be”

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Posted 1 year ago

“I placed an order on December 1 expecting delivery before Christmas. I reach out on December 15 to ask about my order and if it's on its way. I am told that the product has been made, but it hasn't been given to the shipper yet, and I am promised that I will receive it before Christmas weekend. The next day I get an email advertisement stating it's the last chance to order to get it on time for Christmas, but what about my order placed on December 1? Then I get another email from another person in customer service days later stating that they are not sure when my order will arrive, so by this time I am totally confused because I was promised before Christmas. Not an unreasonable request when the order was placed 24 days prior. I waited and waited and Christmas comes and goes, and I am gift less. I then email customer service and tell them to refund my order. After I do that, they send me a delivery confirmation and that it's been shipped now. At this point, I am furious. I contact them via their new chat option and tell them what's been going on and did not like the communication. They agree to refund the order immediately, and they did. I appreciate them making it right. However, the order had already been shipped...their mistake. When it arrived, one of the personalized mugs I ordered came broken in pieces. I couldn't give it as a gift anyway. )-:”

Helpful Report

Posted 1 year ago

Hello, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 1 year ago

“I ordered a personalized art kit and five personalized sketch pads for my grandson for Christmas. All items were received prior to the holidays, and I was pleased with them. Some of the sketch pads had pouches holding the colored pencils that were not totally sealed. I just put a piece of packing tape on each defective pouch, and the problem was solved. On Christmas Eve, I received five more sketch pads, and when I notified the company, I was told I don't need to pay for them. There was a mixup in my order, and the company informed me that I would be getting a refund. This company went above and beyond to make sure that I was satisfied with their products and service. I am indeed pleased and will buy from them again. Thank you, AGP.”

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Posted 1 year ago

“I wish I could give a 5star rating, but my order was lost in transit or something. Took one month to arrive after expecting 14 day shipping. Communication was difficult but eventually received feedback. The products arrived as ordered, quality is great. Just really slow shipping.”

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Posted 1 year ago

“I love the pillows the only thing I have and issue with is I keep trying to get ahold of you guys about my order and nothing.”

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Posted 1 year ago

Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. You can message us through the following: Monday - Friday 9:00 am to 4:30 pm MST Email - agpsupport@agiftpersonalized.com Phone - (385) 289-3948

Posted 1 year ago

“I never received it.”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. You can contact us through the following: Monday - Friday 9:00 am to 4:30 pm MST Email - agpsupport@agiftpersonalized.com Phone - (385) 289-3948

Posted 1 year ago

“Very disappointed in the last four I received. You cant even read the names..emailed but no response yet. I ordered a total of eight!”

Helpful Report

Posted 1 year ago

Hello Marilyn, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“Did not ship on time. Pattern bled through to other side.”

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Posted 1 year ago

Hello Jansen, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 1 year ago

“I've been trying to do a return or get a refund for the product I bought. I was asked to take pictures of the merchandise, which I did and I've not received a response. It's been almost a week. So at this point, I have nothing good to say about your company.”

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Posted 1 year ago

Hello Jerri, we are sorry to hear that you find the Personalized Small Bible Case you purchase too small. As indicated on its product page, it Measures 9.5” L x 7” W x 2.25" H. If the item you received is smaller than what is indicated, a photo that shows its measurement will help us a request for approval of your refund or replacement request. This is because as per policy, personalized gifts may not be returned just because of buyer's remorse. Our personalization techniques are permanent and personalized merchandise cannot be resold. Hoping for your understanding regarding the matter.

Posted 1 year ago

“The gift was beautiful and price was amazing, but the amount of time it took to receive products was very slow. Information on when shipped came once but shipment didn’t come until 3 weeks after notification.”

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Posted 3 years ago

A Gift Personalized is rated 4.0 based on 672 reviews