Name: A Gift Personalized
Rating: 4.03

“I am unable to provide a review as I have NOT YET RECEIVED this item!!!!”

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Posted 4 months ago

“Very poor!!”

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Posted 4 months ago

“I ordered 3 gifts for family, the package was lost in the mail and no one would offer assitance until it had been lost for a week. Once the week had passed up, I asked if they could reship the order as one of my gift was already later and they told me that everything was sold out and they could only offer a refund. The very next day I checked the website and everything was in stock. Very disappointed and will not order again from this site.”

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Posted 7 months ago

Thank you for taking the time to provide us with feedback regarding your experience. It appears that the item in your order has been out of stock since we shipped the original order. Additionally, our Standard Shipping normally takes 2-8 business days for delivery, this does not include weekends and holidays. Nevertheless, this is an unfortunate event. We'll do better in the future.

Posted 7 months ago

“These pillowcases were not monogrammed. They were printed with a monogram. They look cheap.”

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Posted 7 months ago

Thank you for your feedback, Madeline. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 7 months ago

“LOUSY! The collar was way too large for my small dog! I had to throw it in the garbage as it had her name and my phone number on it. I couldn't even give it to a dog with a large neck!”

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Posted 11 months ago

Thank you for your feedback. We apologize that your experience with the product you received was not what you expected. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 11 months ago

“This was sent to the wrong address prior to it even being mailed out. I’m going to dispute this in my credit card.”

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Posted 1 year ago

Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports and looks like the reason why it was sent to the wrong address is that you used your old address when you placed the order and when you reached out to us your order has already been shipped out.

Posted 1 year ago

“Very frustrated with the lack of communication. I called immediately after I placed my order and sent an email and never heard back from anyone.”

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Posted 1 year ago

Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our support a few minutes after you contacted us it and we have not received any response back.

Posted 1 year ago

“Haven't received it yet. :(”

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Posted 1 year ago

Thank you for posting a review. We’re sorry to hear that you have not received your order yet, it seems that the item is being shipped overseas. We will have our customer service team reach out to you to give you more information.

Posted 1 year ago

“the letter was messed up and had a lot of scratches on the poli glass”

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Posted 1 year ago

Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“I never received any of my order. I called the customer service number and left plenty of messages and never received a call back.”

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Posted 1 year ago

Thanks for your feedback, Valencia. We are sorry to hear about the issues you experienced with your order. We understand how you feel. We will have our customer service team reach out to you.

Posted 1 year ago

“Did not get product”

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Posted 1 year ago

Thank you so much, Sherry, for your feedback. We're sorry that you didn't get the product that you ordered. We will have our customer service team reach out to you.

Posted 1 year ago

“I placed an order on December 1 expecting delivery before Christmas. I reach out on December 15 to ask about my order and if it's on its way. I am told that the product has been made, but it hasn't been given to the shipper yet, and I am promised that I will receive it before Christmas weekend. The next day I get an email advertisement stating it's the last chance to order to get it on time for Christmas, but what about my order placed on December 1? Then I get another email from another person in customer service days later stating that they are not sure when my order will arrive, so by this time I am totally confused because I was promised before Christmas. Not an unreasonable request when the order was placed 24 days prior. I waited and waited and Christmas comes and goes, and I am gift less. I then email customer service and tell them to refund my order. After I do that, they send me a delivery confirmation and that it's been shipped now. At this point, I am furious. I contact them via their new chat option and tell them what's been going on and did not like the communication. They agree to refund the order immediately, and they did. I appreciate them making it right. However, the order had already been shipped...their mistake. When it arrived, one of the personalized mugs I ordered came broken in pieces. I couldn't give it as a gift anyway. )-:”

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Posted 1 year ago

Hello, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 1 year ago

“The decanter was completely shattered! The glasses were wrapped good & they made it! I would like money back on decanter! Also didn't arrive till January 10th”

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Posted 1 year ago

Hello, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“I had a product that was broken - sent in pictures and communicated and have still not gotten a refund. I also ordered something else before Christmas which just arrived around Jan 8. Very disappointed”

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Posted 1 year ago

Hello, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“Product is nice but customer service and shipping are mediocre.”

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Posted 1 year ago

Hello, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 1 year ago

“Will never purchase from her again”

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Posted 1 year ago

Hello, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“I was disappointed in the quality, but mostly in the fact that the year was wrong.”

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Posted 1 year ago

Thank you for your feedback, Mary. We are sorry to hear that there are some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“Only the face was put on. Ugly”

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Posted 1 year ago

Hello Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to standards. We would like the opportunity to talk and check with you on how we can turn it around and make things right. We will have our customer service team reach out to you so that we can resolve this as soon as possible.

Posted 1 year ago

“Ordered in November received after Xmas not what was advertised. When I asked response was so many orders should be a good thing not an excuse”

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Posted 1 year ago

Hello Susan, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 1 year ago

“The set I ordered doesn’t match the instructions provided when the order was submitted. I haven’t been successful on having someone reply to my inquiry regarding what could be done. This is the reason why I am giving them a one star rating.”

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Posted 1 year ago

Hello Estella, thank you for your feedback. I’m sorry to hear that our team did not meet your expectations and that you felt we were not able to provide the level of service needed. We take all reviews seriously and will use this as an opportunity to improve our services in the future.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

A Gift Personalized Reviews