Name: A Gift Personalized
Rating: 4.03

“Problem with back panel”

Posted 1 year ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 1 year ago

“terribk service....wouldn t fix name and never again would i buy from them”

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Posted 1 year ago

We apologize Brenda that you made a mistake and we're unable to process a replacement for this since it was produced base on the personalization details that you submitted.

Posted 1 year ago

“Did not ship on time. Pattern bled through to other side.”

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Posted 1 year ago

Hello Jansen, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 1 year ago

“If this is where I ordered my cats their collars, the collars are 10 times to big. They must be dog collars instead of cat collars.”

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Posted 1 year ago

Hello Patti, Thank you for your feedback. We use the same collars for cats and dogs and they only differ in size. The information on the sizes is also included on the product page on our website.

Posted 1 year ago

“My gift was broken.”

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Posted 1 year ago

Hello Laura, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 1 year ago

“I've been trying to do a return or get a refund for the product I bought. I was asked to take pictures of the merchandise, which I did and I've not received a response. It's been almost a week. So at this point, I have nothing good to say about your company.”

Helpful Report

Posted 1 year ago

Hello Jerri, we are sorry to hear that you find the Personalized Small Bible Case you purchase too small. As indicated on its product page, it Measures 9.5” L x 7” W x 2.25" H. If the item you received is smaller than what is indicated, a photo that shows its measurement will help us a request for approval of your refund or replacement request. This is because as per policy, personalized gifts may not be returned just because of buyer's remorse. Our personalization techniques are permanent and personalized merchandise cannot be resold. Hoping for your understanding regarding the matter.

Posted 1 year ago

“I was charged for express delivery, but I did not receive. Also I did not receive the decanter I ordered. It was substituted, and nothing was done for the inconvenience!”

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Posted 1 year ago

Hello Kendra, we apologized that we ran out of stock. We believe we sent you an email regarding this as well. We will have our customer support team reach out to you if you need further clarifications or assistance.

Posted 1 year ago

“My package never arrived very disappointed with the delivery carrier. It was a girft”

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Posted 2 years ago

Hello Debra, Thank you for your feedback and we are sorry to hear that your experience with the courier led to your disappointment. We have no control over the matter but we assure you that we always do our best to provide you with the best personalized products.

Posted 2 years ago

“I have contacted your customer service team multiple times - to no avail. The wine decanter itself was never delivered. I’m extremely disappointed by the lack of response and lack of support. I request this is either 1.) refunded or 2.) send me the purchased decanter.”

Helpful Report

Posted 2 years ago

Hello Hannah, Our apologies, we've checked and we did not receive any communication from you on our channels. But either way, you should have received your complete order and We are sorry to hear that the decanter was missing. Rest assured that we will have your decanter reprocessed and shipped to you as soon as possible. The tracking information will be sent to you through email once the missing decanter has been shipped. For future reference, here is our contact information: Business Hours Monday - Friday 9:00am to 4:30pm MST Email - agpsupport@agiftpersonalized.com Phone - (385) 289-3948

Posted 2 years ago

“I haven’t received my order yet it have. It has been about 2 or 3 weeks.”

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Posted 2 years ago

Hello Mahrese , we are sorry to hear that you did not receive you order that we shipped out as early as two days after it was placed. It's puzzling since it was also marked as delivered by the courier. No worries, We will have our customer support reach out to you and we got just the solution.

Posted 2 years ago

“I ordered from this company a couple year ago and it was flawless. Something happened and now its a nightmare to order from them. Customer service is completely non-existent and will ignore all emails. My original order took 4 weeks to come in. My replacement order (the first was defective) took 5 weeks to come in.”

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Posted 2 years ago

We are currently seeing an influx of orders, while also needing to maintain a limited staff due to the pandemic rules. This has put our production teams behind a little. All couriers are also affected as they needed to take extra time to ensure packages are well disinfected prior to delivery We appreciate your patience as we navigate through these unprecedented times.

Posted 2 years ago

“It was advertised as a monogram and came with all the letters the same size, so it looks like the initials are in the wrong order now.”

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Posted 2 years ago

Hi Carly, I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“I was extremely disappointed when I received the personalized cork holder I had ordered to present to my friend at her bridal shower. She has waited 49 years to finally get married and thought this would be an ideal gift since she is a wine lover. I waited for the package to arrive on the day of the shower, Saturday, January 15th and was thankful I finally went without it since it hadn't arrived because when I came home, I opened the package and the name wasn't centered and it is a poorly done personalized gift. My husband and I received a personalized cork holder for our wedding gift and proudly display it.”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“Have not received item. This is second time I’ve got this message and still no item”

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Posted 2 years ago

As per tracking item was delivered, January 21, 2022 at 12:33 pm CLARKSVILLE, TN 37043 9261290278773503542518 OSM Parcel Select

Posted 2 years ago

“I didnt receive my order until almost a month after ordering. Way after Christmas. Even though I paid 25 extra for expedited processing. I am extremely disappointed with the quality of the decanter set. I emailed customer service and have not heard back yet. I would like a full refund”

Helpful Report

Posted 2 years ago

We are currently seeing an influx of orders, while also needing to maintain a limited staff due to the pandemic rules. This has put our production teams behind a little. All couriers are also affected as they needed to take extra time to ensure packages are well disinfected prior to delivery

Posted 2 years ago

Hello Laura, Thank you for bringing this to our attention and we are absolutely sorry for the late revert. There has been a slight delay with our responses due to the holiday surge of inquiries couple with a few email technical on our end but we are back on track. Since you paid for the Priority Processing Option, and we failed to complete/ship your order on time, we went ahead and processed the refund. It may take 3 to 5 business days for this transaction to show on your account. We appreciate your patience and if you have any other questions please let me know.

Posted 2 years ago

“Terrible customer service. I contacted them 5 or 6 times before they responded. When I purchased the gift, it was a Christmas present. It arrived a week after Christmas.”

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Posted 2 years ago

Hello Alicia, Thank you for bringing this to our attention and we are absolutely sorry for the late revert. There has been a slight delay with our responses due to the holiday surge of inquiries couple with a few email technical on our end but we are back on track. Looks like this has been resolved by one of our agents via email, for further follow-up, please send us an email using the same email thread. We appreciate your patience.

Posted 2 years ago

“The bag was ordered before Christmas, didn't receive until January, and it's already falling apart after 1 week of use in January. The handle has parts separating from each other already. I order 2 as gifts and was looking to order more as gifts but the quality isn't what I expected at all.”

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Posted 2 years ago

Please email us the Personalization that has a damaged and we will process a replacement for you.

Posted 2 years ago

“Never received my order.it has been over a month. I have Called and emailed multiple times with no answer or reply. Very disappointed”

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Posted 2 years ago

We have processed a refund for the items you have not received.

Posted 2 years ago

“I didn’t receive all the products I ordered. No one ever responded to my email inquires. I would never ordered from your company again.”

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Posted 2 years ago

I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.

Posted 2 years ago

“Very dissapointed. Did not even have a decanter lid”

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Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

A Gift Personalized Reviews