Ace Hardware Reviews

Name: Ace Hardware
Rating: 2.46

2.5 Rating 164 Reviews

34 %

of reviewers recommend Ace Hardware

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2.5

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Ace Hardware 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just went to buy a plastic sheer to cut a small piece of plastic and the guy sold me pliers saying it would be cheaper and easy since I only needed this for one job. Yes I’m dumb for listening and buying it but I figured he works there he knows. I’m cussing out the neighbors bcuz it isn’t doing squat but bending the plastic”

Helpful Report

Posted 11 months ago

“Very unhappy with ACE hardware for this order. Placed the order and it said ready for pick up in 15 minutes, I'm 20 minutes away so I left for ACE to pick up my order. When I got there I did some additional shopping at the check out they told me my order was canceled. I ordered 3 different items and because 1 of them was not available they cancelled the entire order. Two of the items where there so I tried to purchase them with other items I picked up while shopping but could not use the $5 off coupon with $30 purchase because it was used for the online order, the cashier gave me a number to call to get it re-instated but when I called they told me it would take 72 hours to get the $5.00 coupon back. I'm very unhappy with ACE hardware and will be doing more business with TRUE VALUE. Why even have a web site if the items you say will be ready are not there. I always check to make sure the items say ready for pick up in 15 minutes.”

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Posted 11 months ago

“Cancelled half my order and never issued a refund on the cancelled items. I've called customer service 5 times and they tell me they have a "team" working on it. Why does it take a team of people weeks to do a refund on something they never shipped? Can they not perform basic retail practices?”

Helpful Report

Posted 11 months ago

“You order something on their web site, of course the delivery date is fictional....you call corporate to get your money back, until the item arrives at the store...I said ok what's the tracking number...they don't have one...then they say the next delivery date is a week away but you won't get a refund until it arrives at the store....who says they will contact you even if it does arrive??? They hokd you and your money hostage....screw ace....I will never buy a damn thing from them ever again.... they are a complete train wreck”

Helpful Report

Posted 11 months ago

“I was a customer of your Azle Texas store, after the treatment I received I am on a quest to make sure the world knows just what horrible customer service they provide. I ordered a grill and cover online. For some very strange reason, the online system had me pick up the cover at the Hudson Oaks store. The grill has been one disappointment after another. The first was a corporate issue, because the grill was not sent to the store that time promised. Then the first trip, as I was told by the staff was made and I “chose” to ignore them. I was at home with a stomach bug and could not do anything except sip on water and put one end or the other over the toilet. Well, I called to get that righted and was put in hold forever and the woman tried to shame me into agreeing that I was this horrible person, but when that did not work she then rushed me off the phone and made arrangements for a second delivery attempted. They called me, so they say, but I got a text that said they were 10 minutes from my home. I waited outside in the cold for 15-20 minutes to no avail and then thought maybe they were waiting on my reply, so I did reply with “excellent.” After staying outside for another 15 minutes, I had to leave do I had my grandson who is 24, stand outside and wait for them he waited for quite sometime and then had to go in to warm up. They cancelled my order. I called and the same woman who was so dismissive and rude. She agreed that I could reorder and she would call me to arrange delivery. I was never called, but I did get an email stating my order was ready for pick up. I called to ask about my grill and was met with rudeness and hostility. One male figure when I explained my issue, cut me off and said they called. I had no missed call. I told him that I would never do business with their store after I got the grill and he actually said he was glad and hoped that I would take my business elsewhere. Then without a word passed me to another male figure who told me that the phone was given to him and when tried to explain that my Christmas was ruined because my husband was going to have to come pick up the grill and he hung up on me in the middle of me talking. I called back and advised who answered that my husband was on the way and thanked them for ruining my Christmas. He was saying it was my fault not theirs when I hung up on him. My husband is in his way to the store, God help me if he does not come home with his gift.”

Helpful Report

Posted 11 months ago

“Yesterday I went to the Ace hardware at3665 S. Rainbow Blvd #100 A-B Las Vegas, NV 89103. I bought a breaker that was $68.00. I gave the checker (tall black guy and a short older lady was standing next to him. I gave him a $100.00 bill and he gave it to the short lady and she left. I asked the guy what she was doing. He said that she needed to take it to the back and check my $100.00 bill and then she had to put it in the safe. What kind of Down syndrome logic is that? He said he couldn't finish my transaction until he got the ok. Meanwhile, I have to stand at the front of the store with other customers also waiting for me to finish my transaction.. If she wants to get rid of fake C-notes that she got from another customer. She has plenty of time to swap it out a good C-note. It's now her word against mine bc no one saw her scan my C-note. That can't be legal not to scan it in front of the customer. The black cashier said that's how it's always done when you pay with a C-note, he wasn't apologetic for having to stand there and wait. That has to be the worst store policy I have ever heard of. That's called mismanaged, I'll never go back to that store.”

Helpful Report

Posted 1 year ago

“A very dissatisfied unhappy Rewards member with Ace Hardware The Story Goes I received a coupon in the mail use the coupon as indicated tried to return the item to do an exchange at a different location different state but had to go through drama one store could only accommodate to a certain degree refund partial of it said I lost the coupon another store wouldn't touch it called corporate office twice only to have drama and not being able to issue a one-time code to give me that discount to repurchase the item it would have been simple if Ace Hardware would let you just simply do an exchange if you bought it at any Ace Hardware in the United States plain and simple what a novel idea for a policy and procedure everybody out there please be very mindful if you purchase an item and you need to return it what the return policy is going to be”

Helpful Report

Posted 1 year ago

“Horrible customer service, i placed order on 11/07/24. My order was never shipped, i had to call customer service to 4 times for my refund, and all they can tell me $245.05 is over their limit and they have to get approval. not to mention the 4 times i called each call was 30 minutes or longer. today 12/03 they sent me email they are refunding me the money, but not the 48.95 shipping fee, knowing the items never left their warehouse. so, I'm still waiting to see when i get my money back. never again i will shop form ace.”

Helpful Report

Posted 1 year ago

“Keep ordering from their website, and they keep canceling every order. Idiots.”

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Posted 1 year ago

“Placed order billed and shipped within 48 hours Package arrived short one item Called customer support with request for replacement Now 8 days have passed with no product Not even a confirmation that item has shipped Avoid the hassle go to the store and buy if they don’t have it find it somewhere else Terrible customer service”

Helpful Report

Posted 1 year ago

“I bought a Dewalt weed wackier and string for it. They did not have dealt string so they gave me an “Ace brand” string. Once I run out of the Dewalt string, the Ace string did not fit. They refused to exchange or give me a credit for their own brand product. On top of it, the clerk had a nasty attitude as if it belonged to another store or its not their brand.”

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Posted 1 year ago

“Terrible service in heath ace hardware rude people not helpful they all need fired”

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Posted 1 year ago

“Went into the store at Fairview Ave Boise around 4pm today. As I walked in an employee approached me in a manner that left me feeling unappreciated, even suspected. Told him I was there to pass the time while my wife shopped elsewhere. He didn’t seem happy about that. Bought a few things, went to where the staff were congregating, (store was practically empty) and he brusquely led me to the checkout. Won’t be back for quite a while.”

Helpful Report

Posted 1 year ago

“I went to the Palmetto store to buy a breaker for my house after hurricane Milton...my car breaks down and I asked if I could leave it until my boy friend gets off work!!!! I have never been treated so badly in my life!!! Was told they would have it towed...had to get a tow truck and was still told that it will be towed if not moved!!!! WORSE CUSTOMER SERVICE EVER!!!!!”

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Posted 1 year ago

“7777 w Jewell does not give Veterans discounts since the new owners”

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Posted 1 year ago

“Ace never has the correct part but will sell you lots of expensive things that don’t work”

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Posted 1 year ago

“Ace hardware does not give any discounts for military service or seniors. Took my 95 year old father there who served in the navy during the Korean War. It's a darn shame Ace hardware and thier high profits does not recognize these citizens. Please support businesses that support their community's”

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Posted 1 year ago

“My home office needed to be painted because the old color was too glossy to act as a background for Zoom meetings. The woman who helped me was very kind and fun, but she did not explain sheens of paint well at all. She immediately told me to get eggshell, saying it would be different and better. Well, the room is painted, and it is certainly not better. It is same. I called the store to ask what could be done, but they simply told me to spend another $80 on a gallon of paint and paint over it. I was frustrated and said I purchased it at the specific suggestion of a staff member. They did not care. The staff apparently needs to listen so they know what a customer is asking for--and then to advise customers accordingly so the people doesn't suffer an expensive loss. There was no concern or help given to correct the staff member's mistake.”

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Posted 1 year ago

“I went to buy a blade for my electric lawn mower which was available at the Greentree store in Pittsburgh, their web page stated they had 5 left for my specific model. Once in the store, no one of the employees said hello nor "how may I help you". I decided to walk around to find the blade. When I could not find it, I decided to ask the cashier who did not greet me, did not talk to me and instead, he pointed to the isle where the blades were. Yet, I could not find them. I went back to the cashier, and at this point a person called Sharon, asked me what I needed. I said I needed a blade. She started walking to the same isle I was directed before by the previous cashier, she did not say follow me, or I can show you where they are, anything. Once we arrived to the blades, I told her what was the model of the blade, she sighed in a very rude way. I asked to leave, that I didn't need somebody unwilling to help. She stated they were very busy and had a lot of things to do. That is not my problem, the customer deserves respect and attention.”

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Posted 1 year ago

“I went to Ace hardware on old Liverpool Rd and purchased a stihls chain saw and electric pressure washer. I hadn’t even had the pressure washer a week and it was giving me problems I brought it back and was told 3 lies right off the bat and got it back still broken, took it back a second time and got it back still broken so horrible service there”

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Posted 1 year ago

Ace Hardware is rated 2.5 based on 164 reviews