Name: Ace Hardware
Rating: 2.43

“Ace hardware does not give any discounts for military service or seniors. Took my 95 year old father there who served in the navy during the Korean War. It's a darn shame Ace hardware and thier high profits does not recognize these citizens. Please support businesses that support their community's”

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Posted 9 months ago

“My home office needed to be painted because the old color was too glossy to act as a background for Zoom meetings. The woman who helped me was very kind and fun, but she did not explain sheens of paint well at all. She immediately told me to get eggshell, saying it would be different and better. Well, the room is painted, and it is certainly not better. It is same. I called the store to ask what could be done, but they simply told me to spend another $80 on a gallon of paint and paint over it. I was frustrated and said I purchased it at the specific suggestion of a staff member. They did not care. The staff apparently needs to listen so they know what a customer is asking for--and then to advise customers accordingly so the people doesn't suffer an expensive loss. There was no concern or help given to correct the staff member's mistake.”

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Posted 9 months ago

“I went to buy a blade for my electric lawn mower which was available at the Greentree store in Pittsburgh, their web page stated they had 5 left for my specific model. Once in the store, no one of the employees said hello nor "how may I help you". I decided to walk around to find the blade. When I could not find it, I decided to ask the cashier who did not greet me, did not talk to me and instead, he pointed to the isle where the blades were. Yet, I could not find them. I went back to the cashier, and at this point a person called Sharon, asked me what I needed. I said I needed a blade. She started walking to the same isle I was directed before by the previous cashier, she did not say follow me, or I can show you where they are, anything. Once we arrived to the blades, I told her what was the model of the blade, she sighed in a very rude way. I asked to leave, that I didn't need somebody unwilling to help. She stated they were very busy and had a lot of things to do. That is not my problem, the customer deserves respect and attention.”

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Posted 9 months ago

“I went to Ace hardware on old Liverpool Rd and purchased a stihls chain saw and electric pressure washer. I hadn’t even had the pressure washer a week and it was giving me problems I brought it back and was told 3 lies right off the bat and got it back still broken, took it back a second time and got it back still broken so horrible service there”

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Posted 9 months ago

“everyone is always grumpy and mean, I will go to pewaukee”

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Posted 9 months ago

“Workers don’t not act friendly especially cashiers”

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Posted 9 months ago

“Very Poor Customer Service!! Visited the Rio Rancho location for packing tape. Their website said discounted price $11.99 The uneducated cashier wanted to charge me $14.99. She called over a co-worker for help. WHY DIDN'T THE TWO EMPLOYEES CHECK THEIR WEBSITE FOR THE PRICE??? I informed both ladies that you have to sell at the advertised price. It appears that they are unaware of NM STATUTES: It is unlawful for any person to charge an amount greater than the price that is advertised, posted, marked, displayed, or quoted for that item. A BUSINESS MUST SELL AT THEIR POSTED PRICES!!!! They did nothing for me but waste my time. I left and visited Ace Hardware at 8201 Golf Course Rd NW, Albuquerque, where I was greeted with a smile and told WELCOME. I purchased my packing tape for $11.99!!! I would stay away from Pioneer Ace Hardware in Rio Rancho and visit Ace Hardware on Golf Course Rd NW AND TELL ALL YOUR FRIENDS where to shop for QUALITY SERVICE WITH A SMILE... FOR ME as a licensed Conceal Carry gun owner, I never liked YOUR POLICY: NO GUNS IN THE STORE. I always had to leave my gun in the trunk of the car to shop at Pioneer Ace Hardware, Rio Rancho. This tells ALL THE BAD GUYS THAT ANYONE LEAVING THE STORE IS UNARMED.... Bad Deal...NOT FOR ME... Ace Hardware on Golf Course Rd NW: GUNS IN STORE, NO PROBLEM.THANK YOU VERY MUCH... MR. OWNER Update 7/24/2024 Their is NO reason, in the world, for me to contact your store manager. Your folks had their opportunity and they failed miserably. Further, who needs your dangerous policy NO GUNS IN THE STORE. All my needs are satisfied at Ace Hardware on Golf Course Rd NW, Albuquerque...”

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Posted 10 months ago

“Ace hardware sold out no more militarydiscount just jacked up points programe sad. Home depo and others that still have % here come bye bye Ace.”

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Posted 10 months ago

“I went to Elder's Ace Hardware-Dixie Lee Junction to buy a $1300 cut off saw but they wouldn't sell it to me without first obtaining my personal information and directing me to their service department. I didn't want to register the purchase or be forced into their service department when I can handle any tool maintenance myself. This kind of customer service drives people to online retailers instead of brick-and-mortar stores. I struggle with severe PTSD and need the ability to shop without unnecessary added social anxiety. If this is truly the procedure for purchasing from STIHL or Ace Hardware, I refuse to buy from them.”

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Posted 10 months ago

“We are in the process of renovating our kitchen. We contacted five companies, including Ace, for quotes. When we met with the craftsman from Ace two weeks ago. Joe was fantastic. We told him the cabinets will arrive 8/12, and countertops will be installed on 8/20. He said they could install the cabinets two days after delivery. He said because it's a small project, it would take one, maybe, two days for two guys. He explained the cost and payment options and said we'd receive a contract by email within three days. We decided to go with them even though we had two lower quotes (and one higher) because Joe was fantastic. He was knowledgeable, friendly, and seemed trustworthy. We were eager to work with him... and still would. It's with the company that we have an issue. We did not receive a contract within three days. We reached out last week and were told there was an unexpected situation, but we'd receive it shortly. We're now ten days out from what was supposed to be our installation date. We just received the contract today. It is over $1200 higher than the original quote! When we questioned it, we were told by someone at Ace that the price is accurate, and they won't negotiate. I hate to think poorly of anyone, but this very much seems like the textbook definition of low balling. They knew our deadlines, and it seems they waited just long enough to make it almost impossible for us to find someone else in time. However, we will find someone else. I'd rather delay every step of this project than to work with a company that seems questionable. I should have read all the reviews before contacting them because I see other people have had similar situations. I would give zero stars if I could. Buyer beware.”

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Posted 10 months ago

“Ace scams you by sending you coupons that seem to exclude everything. " Ace is the dishonest place " should be the slogan.”

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Posted 10 months ago

“DO NOT BUY ONLINE FROM ACE HARDWARE AS THEY DON'T REFUND YOUR SHIPPING WHEN RETURNING AN ITEM!!!!! ONLY USE THE STORES. The actual stores are wonderful but the online process is horrible - they need to get up with the times and be competitive!!!!!”

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Posted 10 months ago

“I was looking for a inflatable kiddie pool that I seen online to show it was in stock at Russellville AR store and when I showed up I asked the girl that worked there at the middle of the store counter desk where were the inflatable kiddie pools she said we don’t have none so I asked her but I’m showing you have them in stock right now and with a little bit of an attitude she said just because it’s showing that we have them in stock it doesn’t mean we have them so I said nothing just walked out. I understand it can happen but doesn’t mean you have to get an attitude with people just say sorry about the inconvenience but that does happen.”

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Posted 10 months ago

“Ace hardware is very deceitful in there sales and specials. For 7 years I get these offers and every time I go to use one of them I hear.” Sorry that one doesn’t apply” They just try to lure people in making them think they’re gonna be able to save a little bit of money and then they don’t honor it. whatever it is, I’m buying it’s always excluded. At least that’s what they say. I have looked up many of those items and they are not on the exclusion list. So they are not to be trusted. It is a very dishonest company”

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Posted 10 months ago

“Never under any circumstances purchase anything from this corporation's website. I bought a Toro Mower a week ago (order #497679929) and, according to the information on their website, it was supposed to arrive at the local store on Friday. When I called the local store, they said they had no information and the truck with equipment sent from the warehouse was expected on Saturday. On Saturday, my order was not in the truck, and the local store said they knew nothing and couldn't help me. I called website customer service and was surprised to learn that they hadn't even attempted to ship my order and didn't know why this was happening. After my request to connect me with a supervisor, I waited 15 minutes only to find out that there are no supervisors on Saturdays. I have never in my life encountered a more inadequate and unreliable interface than this company's. The site doesn't load, there are endless errors, and it took 30-40 minutes just to place any order. Customer support has no idea about orders and can't even provide current information, let alone address more serious issues. The existing model of relationships with independent stores is obviously unsustainable, and I wouldn't be surprised if they go bankrupt. At the very least, the huge number of people complaining about their work even here will be spared from problems with a corporation that doesn't value its customers.”

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Posted 11 months ago

“Do not buy their lowest price "top soil" by the bag. There's no soil. It's mulch pieces--some very large. Store didn't offer to make right. Back to Lowes for me! BTW...tried to upload picture. Won't let me :(”

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Posted 11 months ago

“Very Poor Customer Service!! Visited the Rio Rancho location for packing tape. Their website said discounted price $11.99 The uneducated cashier wanted to charge me $14.99. She called over a co-worker for help. WHY DIDN'T THE TWO EMPLOYEES CHECK THEIR WEBSITE FOR THE PRICE??? I informed both ladies that you have to sell at the advertised price. It appears that they are unaware that NM STATUTES: It is unlawful for any person to charge an amount greater than the price that is advertised, posted, marked, displayed, or quoted for that item. A BUSINESS MUST SELL AT THEIR POSTED PRICES!!!! They did nothing for me but waste my time. I left and visited Ace Hardware at 8201 Golf Course Rd NW, Albuquerque, where I was greeted with a smile and told WELCOME. I purchased my packing tape for $11.99!!! I would stay away from Pioneer Ace Hardware in Rio Rancho and visit Ace Hardware on Golf Course Rd NW AND TELL ALL YOUR FRIENDS where to shop for QUALITY SERVICE WITH A SMILE...”

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Posted 11 months ago

“Ordered a Mr. Kool mini-split from ACE and only received one of the two cartons. It has been several months and I never received the outdoor carton. Had to order a different model from Amazon which arrived within two days complete. Meanwhile I'm out the cost ACE charged to my credit card and both ACE and Mr. Kool are not giving me my refund. The one carton I did receive from Mr. Kool is still in my garage.”

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Posted 11 months ago

“The Ace in Okatie SC did not address the problem I had with the paint I purchased. The paint had a film on the top and had a texture when painted on the wall. When we spoke to the manager they were less than concerned with resolving the problem. Terrible lack of customer service!”

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Posted 11 months ago

“I went to my local Ace Hardwear store to purchase some paint for a furniture project and ended up also buying several other items. I opened my paint and spent the next 2 hours painting an antique buffet. I noticed immediately that the paint didn’t look like the paint chip. However I thought it would probably dry differently. It did not dry the color of the chip. When I called the store the manager made several excuses as to why this was not their fault. Never at any time did she say that she was sorry this happened and to come back in so they could make it right. She hurled reasons such as lighting in my home, the fact that I probably picked the wrong color, the piece of furniture could have been too dark, etc. I asked if I could bring it back and have it corrected or replaced. Of course I still had the receipt since I had just purchased it. She told me to go ahead and bring it in but she couldn’t promise anything. I also had purchased a water hose that said soaker. I had no idea that the hose wasn’t a “regular” hose until I plugged it onto my faucet. I don’t garden and just need something to water a few water baskets. She said they would not take it back even with the receipt and packaging. She went so far as to insult me by saying that most people have the sense to know what a soaker hose it for. I was absolutely outraged at this point. I told her that I would not be shopping in her store going forward that I would go to Lowe’s or Home Depot where returns are gladly accepted and customers are treated in a respectful way that they want to spend money on their store. She laughed. I have never encountered such poor store management. This is the Davidson NC store. They have forever lost my business.”

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Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone
Queries Resolved In	Under An Hour

Ace Hardware Reviews