Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,131 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 1,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

Write Your review

Tell us how Adexa Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Adexa Direct 1 star review on 31st October 2025

Dragon Fruit Group Ltd.

Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever dealt with. Still missing kit. Worst company I have ever dealt with. I purchased 3 bits of kit totaling over a thousand pounds on the agreement they would be delivered by a certain time, my opening date. I was very clear that I could not buy this if they could not deliver and Bala said this is no problem. The day came and nothing. I phoned and they were very rude and dismissive. 2 bits of kit turned up later the next week, past the second date they gave me. I am still missing a sink and they are not getting back to my messages and the telephone is never picked up. I have passed this to the solicitor today and he can deal with them. Totally useless company, never buy a thing from them.”

Helpful Report

Posted 5 years ago

“I order a glasswasher basket almost 3 weeks ago, after 4 emails and 2 telephone calls I still haven't received any goods or a email to say whats happened. When i asked for a refund a week ago i was told no because it may be in transit, a week on i am guessing it's not. Will not be ordering anything again”

Helpful Report

Posted 5 years ago

“Ordered an industrial bone saw. Was to be delivered in 3-5 days. Had no contact apart from 3 weeks after the order was raised to say it was ready. The company was told not to deliver due to the 21 day delay and the fact we had to source another band saw. Lady on the phone was far from understanding and continued to say that we had been e mailed and phoned which is a load of rubbish. Charged £450 for Re stocking fee for the incompetence of both this company and courier company. . I will be taking this further. I would avoid this company at all costs.”

Helpful Report

Posted 5 years ago

“Absolutely horrible. I ordered a sink from them over 2 months ago but they sent the wrong one. It was their mistake but it took over a month for them to collect it from me. It's now been a month since they collected it, but they still haven't refunded me. It is absolutely outrageous. I have called so many times and rarely do I get through. When I do, they aren't helpful. They have stopped responding to my emails. I would NEVER recommend them.”

Helpful Report

Posted 5 years ago

“appalling company don't stand by there offer don't answer emails only answer phone if they feel like it luckily i did not buy a near miss !!!”

Helpful Report

Posted 5 years ago

“I purchase The item half off Them missing , try to call the cAmpany, Every day , they never back to me, avoid avoid avoid!!!!!”

Helpful Report

Posted 5 years ago

“Absolutely awful Absolutely awful. Dishwasher received damaged. Can’t get anyone to collect. The driver was awful and when offered a cup of tea (we are are cafe and offer all delivery people a drink) he replied with ‘I only want you’ - couldn’t believe it. Insisted on dropping the delivery on the pavement and wouldn’t bring it to the door either. When I called I was told to email and have since had no responses at all.”

Helpful Report

Posted 5 years ago

“Appalling service. DO NOT USE THIS COMPANY! Having bought a potato rumbler, it eventually arrived with ONE man in a van without a tail lift. He asked me to help lift it off the van - I am a small 60 year old woman! It got thrown around and dropped (all on CCTV). When I opened the crate the electrical cable was severed, Adexa have been absolutely NO help in putting this right. They don'st answer calls and deny speaking to you. I have had the appliance for six months now with no resolution.”

Helpful Report

Posted 5 years ago

“water boiler handle broke for 3rd time”

Helpful Report

Posted 5 years ago

“The customer service is awful. I placed an order late on the 5th and tried to cancel this morning (14 odd hours later) due to reading the reviews on here. Avoid this company at all costs. They claim an order is "dispatched" once they process it to the warehouse so you can't cancel an order without incurring a 25% fee. I will be going to trading standards regarding this.”

Helpful Report

Posted 5 years ago

“Shouldn't we all get together and involve Trading Standards. These scammers should have their website taken down to avoid further unsuspecting people ordering their rubbish?”

Helpful Report

Posted 5 years ago

“THIS IS A SCAM! It is actually ridiculous and appalling customer service considering they call themselves 'The Catering Equipment Specialists'. I have not received my order. I have not had any update whatsoever! I have been calling and sending emails to their customer service for 2 weeks straight and no response whatsoever! This is the worst customer service I have ever come across! I do not trust this service and will continue to share my feedback until I receive a response.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY - DAMAGED ITEM DELIVERED THAT DOES NOT WORK. COMPLETE REFUSAL TO PROVIDE RETURN ADDRESS AND REFUND. DO NOT BUY ANYTHING FROM THEM”

Helpful Report

Posted 6 years ago

“Delivered a damaged product and want to charge us to return. State outwith their terms and conditions. Will refer to lawyers”

Helpful Report

Posted 6 years ago

“AVOID. Absolute joke of a 'company'. I wish we read the reviews before placing an order because pretty much everything I have read in the reviews has happened to us. They don't answer phones, they lie, they deliver a complete different product and expect money for returning something that wasn't even ordered? They mug everyone off and I'm surprised they are still trading. Beats me as to how/why you would want to be part of such a jobsworth, cowboy company. Says a lot about the scum that work there. Would love to see this company get what they deserve:)”

Helpful Report

Posted 6 years ago

“If I could give no stars I would!. I ordered a fridge but had to cancel within 24hours. So I was I told that it was dispatched and had to incur a 25% stocking fee to cancel. So I asked for the fridge to be delivered so we don't lose out . Now they want a 5% cancellation fee for the fridge to be delivered. Magdalena was answering all my email with their customer support email from the beginning. The email's was rude with very little knowledge of the English language. mainly copying and pasting the terms and conditions of their contract in the emails. Payment has been debited from my card. I've been chasing for an update on email with no response from their office for 5 working days now. No body answers the phones, so you can't contact any one in person. This company is a small time money grabbing company that just doesn't have the resources to deal with any kind of problems. I am still either owed a fridge or my money back. I've yet to receive any. Stay away from this company.”

Helpful Report

Posted 6 years ago

“RUBBISH COMPANY- STAY AWAY I would give LESS than 1 Star if I COULD. STAY AWAY FROM ADEXA. RUDE and incompetent customer service. Received my item broken and when claimed a replacement they asked me to send the broken item at my own cost and NEVER RECEIVE the replacement "!!!!!!!!!!!!! Noone answer their Phone number and they are now NOT Replying to emails or webmail messages !!!!!”

Helpful Report

Posted 6 years ago

“Be warned, a dreadful company to deal with who lie and lie and do nothing. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“not even 1 star they deserve it should be -100 Very Bad experiences, gave me Faulty Electric Fryer Twin tank 12kW 2x10 litres | Adexa DF10L2, and than asking money to visit for engineer, what a ripp off comapny, below peoples feedback are correct, well STAY WAY from ADEXA,”

Helpful Report

Posted 6 years ago

“I wish i would have read these reviews before i purchased my item. Shocking company to deal with and when you aventually get through to them on the phone all they can say is i appologise and not actually resolve the issue. They asked me what i wanted them to do in the end and i said courier the item to me the same day. God help us with companies like this!”

Helpful Report

Posted 6 years ago

Adexa Direct is rated 1.1 based on 1,131 reviews