Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.06

1.1 Rating 1,202 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,202 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 5th September 2025

Teresa

Adexa Direct 1 star review on 23rd August 2025

Alex Rowley

Adexa Direct 1 star review on 29th May 2025

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ice machine didn't work after 4 months. Endless emails and money spent on an engineers report and they refuse to reply to me or the engineer. Worst company I have ever dealt with.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY TO PURCHASE GOODS. I bought a stainless steel racking unit, it arrived in a damaged box mid August, the courier freely admitted it had been damaged in transit, and duly took photos of the damaged packaging, I signed for it as not checked/unopened/courier photos available. When the box was opened, the whole racking was damaged, bent, and clearly unable to be used. I rang Adexa, to be told to lodge my issue by email, with full photos of the damage, and they would respond. Seven weeks later they finally responded as follows: Magdalena (Adexa Direct) Oct 15, 15:21 BST I do apologize but with the timeframe, there is nothing that we can do it. Kind regards, Magdalena Adexa Customer Support What a joke!!! The lengthy timeframe they mention is their 7 week response time??? They are not interested, DO NOT USE BY ORDER OF THE PEAKY BLINDERS!!!”

Helpful Report

Posted 6 years ago

“SCAMMERS - Will not honour statutory guarantees or their own. Avoid they are cheap for a reason.”

Helpful Report

Posted 6 years ago

“delivered wrong item adexa wont sent the right item, very poor please do not use this company they are very very low class, do not deal with Christina Very low class Very low class Very low class”

Helpful Report

Posted 6 years ago

“I wouldnt give this company any stars but couldnt write this message without clicking one star. DO NOT USE THIS COMPANY TO PURCHASE GOODS. I brought a freezer 6 months ago and have contacted Adexa with numerous issues. It was delivered with a missing part on the leg, the door doesnt like closing and the temperature reading on the outside of the freezer doesn’t correspond with the temperature inside which is clearly a lot higher because the food isnt frozen solid. I have sent numerous emails to adexa but did not get a reply so I decided to phone today. I was shocked to be told that the guarantee only covers parts and not labour or fitting. I was told to get an independent engineer to inspect the freezer and to send a report but was again advised that the warranty only covers parts. It does not cover labour or fitting and the product would not be replaced and there was no refunds. I raised my concerns that this freezer is not fit for the purpose it was sold for. The girl just kept repeating the same robotic statement that she is obviously use to repeating. Please do not deal with this company. They are clearly a rip of company who just want to take your money and not sort out any problems that occur. BE WARNED”

Helpful Report

Posted 6 years ago

“Order arrived damaged, they wouldn't refund or replace it. Unable to get hold of them on the phone. Appalling product and appalling customer service. AVOID”

Helpful Report

Posted 6 years ago

“Would only deliver to the kerb but driver wouldn't wait for us to get it inside and check for damage as he was parked illegally and said he doesnt get paid to wait so we signed for it. Upon opening the whole front corner was smashed to pieces but adexa wont replace it because we signed for it. Basically the company ripped us off (for all we know they could be well aware that its badly damaged before sending) so I'm down by £400 and a i have a fridge that has to go straight into the bin. Adexa need to change their rules and start taking responsibility, if your delivery drivers wont wait for us to unpack age it and check for damage then what are we supposed to do?”

Helpful Report

Posted 6 years ago

“We purchased a ice machine that is faulty and leaks water all over the floor as soon as we turned it on. Emailed Adexa and we have been told they will not replace this product but will send out parts to repair. Only problem is we have to pay for the engineer to come and take a look, then pay for the repair. If only i would have read the reviews below prior to ordering from this company.”

Helpful Report

Posted 6 years ago

“Damaged Freezer on arrival, can't be used. Will not answer email or the phone. Terrible company and awful customer service.”

Helpful Report

Posted 6 years ago

“Absolutely disgusting services. These foreign ladies who cant even speak english give one the worst customer service ever. Never again and guys dint order from these people”

Helpful Report

Posted 6 years ago

“Placed an order and have received nothing! They do not answer the phone! I can't get my money back if they don't answer the phone!!!”

Helpful Report

Posted 6 years ago

“hi, i sent you many times email, can you answer me back, or you expecting from me to forget it? I am trying to communicate by mail, i am calling a dead phone 2 weeks now and nothing.This is ridiculus from a company that internet is full. Today i was calling 15 minutes ,someone picked up the telephone and when i start to say my problem she turn off the telephone. Unbelievable If you not believe me try to call customer service from them site.”

Helpful Report

Posted 6 years ago

“Item damaged on arrival a SS sink, no one answers phone. Finally got through via email. They said no refund and suggested that I repair the bent sink myself with a hammer! You could not make it up. AVOID.”

Helpful Report

Posted 6 years ago

“We ordered a small,non standard size kitchen sink and although size wise it fitted perfectly in the space we have been unable to buy taps, so it has been unusable for 2 months. Adexa customer service has been appalling and very unhelpful so after constantly being ignored, in not returning calls and emails or offering a solutions, we had to buy a drill bit to make an additional hole to accommodate standard taps. We would never use Adexa again and would be definitely not recommend them and by looking at the review neither would a lot of other people!”

Helpful Report

Posted 6 years ago

“Absolute appalling service missing delivery,product never worked,those worked never lasted two weeks,when complaint about missing delivery I got told did you film when opening packages being in business for 26 years never came across such a conn company stay away pay few extra pounds for better quality and service”

Helpful Report

Posted 6 years ago

“Unfortunately I checked the reviews after I ordered the standup freezer never received any confirmation when the item was getting delivered. When it delivered checked it from inside it was full of dust yellow stains and damaged shelf and door from inside 6 days now I e sent couple of emails and ringing them few times a day but not managed to get through 😡 only if I had read the reviews before I wound never order again please AVOID”

Helpful Report

Posted 6 years ago

“delivered a broken trashed fridge, £600 was meant to be £2000 but in sale, major damage and won't reply to emails or phone calls, still no reply or resolution”

Helpful Report

Posted 6 years ago

“Shocking company. We ordered our good 9 weeks ago. Not only have we lost money through this. they did not supply any evidence of attempting delivery. Trying to raise a complaint with this company for over 8 weeks, they just cut the phone off and do not attempt to call you back, we have raised a written complaint not one reply to this company. Not only are they in breach of contract for not delivering the items against the sales of good act, consumer direct have had to be contacted. They have withheld out money for over 9 weeks, now saying they will charge us 25 % as they cannot re deliver unless we pay £60. The delivery driver has no attempted deliver correspondence. no photographs, no phone calls, no emails or texts. When we try calling. we have had to phone of numerous of phones to get in contact for the phone to go dead or be put down on us everytime we have addressed this matter. The reviews online after the absolute disgusting rapport for a customer services, were also disgusting. I have never known a company trade under companies house like this. The company director hakan baykal has been asked to call us back we have now had to escalate this case to trading standards. Opening a full dispute for breach of contract and mitigating our losses. DO NOT USE THIS IM COMPANY ANY ONE HOW THEY ARE MANAGING TO TRADE LIKE THIS IS BEYOND ME. I AM NOW 9 WEEKS STILL NO LUCK AND HAD TO RECORD ALL MY CALLS AS THEY KEEP PUTTING THE PHONE DOWN ON ME WHEN I ADDRESS THIS MATTER.”

Helpful Report

Posted 6 years ago

“they have a good product range but the service is a complete joke. I ordered an under counter fridge unit. It came in time but no shelving. I sent emails and tried calling for over 2 weeks with no replies. Finally I get through today and am told shelves should be with the fridge but no mention of we`ll send them now. Just a confused accent telling me why I did`nt call earlier. I was not calling to argue, I was calling to ask if I can BUY shelves. After 10 minutes or so, a simple we cant help you. AVOID.”

Helpful Report

Posted 6 years ago

“Terrible Company DO NO USE! We brought an Oven over £400 and arrived damaged with broken inner glass. They say you must check delivery before accepting it but this is near impossible. The Delivery driver won't wait for you to check and as I was on my own couldn't move or unpack item correctly. After weeks and weeks of ringing/e mailing Adexa to try arrange a replacement or even to replace the glass i got nothing back. They ignore e-mails and don't answer the phone, in the end used another company to send me the Glass.”

Helpful Report

Posted 6 years ago

Adexa Direct is rated 1.1 based on 1,202 reviews