High-quality CO2 laser cutters and engraving machines at a price you can afford. FREE consulting, FREE start-up training and unlimited telephone support for US customers.
“I wanted to like them...but delay after delay, excuse after excuse, they no replies to email, machine isn't even here yet and I have a very sour taste in my mouth. They offered nothing in terms of easing the delays pains. I have lost thousands of dollars in revenue. Very amateurish outfit IMHO. They are quick to push you to buy and meet a sailing deadline, but once they don't, prepare for the previous mentioned.”
Matt, we sincerely apologize for having left a sour taste in your mouth, those were truly not our intentions. The shutdowns in China have been felt worldwide and while we were scrambling to adapt on our end, we experienced a breakdown in communication. No excuses, what we were doing to remedy the delays behind the scenes should have been more transparent. We'd also like to apologize for not being able to offer any form of compensation at this time. The Covid ripple effect will take us quite some time to recover from. On the bright side, we are happy to announce that our factory is back in full force and our new US-based facility will allow us to make up for some of the lost time. Above all, we want you to know that we are using every last resource to get each laser to its home as quickly as possible, without compromising our quality and standards. If you have any questions, please reach out to us at sales@aeonlaser.us. We're looking forward to earning back your trust and living up to those expectations which lead you to partner with us in the first place. Thank you.
