Aeon Laser USA Reviews

4.6 Rating 16 Reviews
88 %
of reviewers recommend Aeon Laser USA
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About Aeon Laser USA:

High-quality CO2 laser cutters and engraving machines at a price you can afford. FREE consulting, FREE start-up training and unlimited telephone support for US customers.

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Aeon Laser USA 5 star review on 21st June 2023
Heather Fielder
Aeon Laser USA 4 star review on 9th December 2021
Scarlett Howell
Aeon Laser USA 5 star review on 25th March 2021
Jena Wise-Stearns
Aeon Laser USA 5 star review on 3rd March 2021
Cheri
Aeon Laser USA 5 star review on 27th January 2021
Alisha
Anonymous
Anonymous  // 01/01/2019
I did a ton of research when I decided to start my new venture. I was so impressed with all of the aspects of the Aeon family and felt that it was the best option for me! When I started looking some of the "hobby lasers" out there, they were almost the price of the Mira 7 and the speed was hands down the best option to go, however I was getting better parts a faster machine which means more $$ and the customer service that comes along with it (which others did not have). From the lasers themselves, the customer service to the community that Aeon & Emily has brought to my business, I can't say thank you enough. I patiently waited during the COVID back log, but once I received my machine everything fell into place. I have needed support from time to time and the customer service from David, Ej, Lek and Aspen have all been wonderful and they are so fast to respond!! One day I will make it down to see the facility and all the awesome people that that are behind my machine. I have been so impressed with every aspect of Aeon Laser USA that I would never dream of going anywhere else for my laser...
Aeon Laser USA 5 star review on 21st June 2023
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When I decided on AEON it was because of the reviews I saw in different laser groups from the end user unsolicited. Once we our machine was ready and there was a hiccup with transportation I had nothing but the most positive experience from Sara, Lek and Sam. It is obvious they take pride in the busines. It is a team I am glad I have in my corner. Thank you AEON for setting the bar in SERVICE and exceeding my expectations !
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I had an issue with my brand new laser not firing correctly. I was contacted within 30 minutes of letting them know my issue. I had a tech come to my home the very next morning to completely fix my problem. The tech even walked through every stage of setting up my laser with me.
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I never imagine how easy it was to use this new laser, the Mira 7. It was no gimmick when we were offered the Mira, Elisha was so pleasant in making this purchase easy. Arrive as promised but what surprised me was the condition it arrived in. Easy set up, no adjustments needed. Our first cut was excellent and many more followed. Danny and his team goes beyond from any I've seen. His videos and availability to available to answer questions helping his customers is unbeatable. I highly recommend the Mira line of lasers and Aeon Laser USA is who you need to get it from.
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I owned a smaller and slower hobby laser for 1 month before ordering a MIRA 9 with AEON Laser US. From the quote process to the set up, AEON Laser USA was so helpful in getting me to where I wanted my business to be. I knew I needed faster, stronger, bigger, but what I really needed was excellent customer service. After 3 months of running my MIRA 9, I again needed more. I reached out, and ordered a NOVA 14. I will be running both to maintain my business traffic. I know that I am getting quality, reliable machines and service.
Aeon Laser USA 5 star review on 25th March 2021
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My experience started of a bit rocky at no fault to the guys at Engraving Machines Plus. The freight company severely damaged my Mira 9 prior to delivery. The level of service I received from the guys far exceeded my expectations. They worked overtime and within a week a replacement was sent out.
Aeon Laser USA 5 star review on 3rd March 2021
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I spoke with many companies before deciding to make my purchase with Aeon Laser USA. I decided to go with Aeon foremost because the customer service. 2nd was that the price was within my budget. Since receiving my machine it has pretty much been plug in play with only small issues that were taken care of right away with ease. If I had to do it all over again I wouldn’t make a different choice than what I did. Aeon Mira9 has been treating me well since day 1 and is paying itself off quickly! Special thanks to Danny, Rob and Louis. You guys rock!
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When I got my Mira 7 back into October 2019, I didn’t know the first thing about lasers. But with the wonderful custom service and the guys at Aeon helping me every step of the way, I caught on in no time, & learning how the laser works/runs was so much easier then I thought it was going to be. Purchasing my Mira was the best business decision I’ve made, and has helped me grow so much more then I could have imagined. The customer service is with out a doubt second to none! & Nearly a year and a half later, still loving my Mira 7 , and it’s used almost daily!
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While I've had several issues with the equipment itself, the customer service has been awesome
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Dane did a very exceptional job and gave me some great pointers and help on how to make sure my machine stays inline and how to fix it if it gets out of wack again. My noise problem was just the belt and he adjusted that and now its running like a new machine. Your team is definitely top notch and I try and tell as many people as I can that may be interested in a laser to check out the Aeon machines and their over the top customer service and support.
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Incredible customer service since day one. The training, customer support, and machine maintenance have been excellent.
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The Aeon Laser USA Team is "Top-Notch" when it comes to customer support. This is the case not only during the discovery and buying process but also after your laser is delivered should the need arise. The style of service they provide is refreshing in that a person actually answers the phone and talks with you.
Aeon Laser USA 5 star review on 20th January 2021
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I couldn’t be happier with my machine and experience with Aeon Laser USA. Their customer service is exceptional!
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Aeon Laser USA is rated 4.6 based on 16 reviews