Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,782 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 19th March 2025

Wilson

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

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“friendly and efficient service”

Helpful Report

Posted 6 years ago

“Arrival between 8.00am & 12.00pm didn't happen, was told they would be there in the afternoon, I called several times to hear they were running behind still, finally at 5.30pm I called again when they said "Oh didn't you get the message? He's not coming today" So I waited all day & no show. I booked again for next day hoping they'd redeem themselves, between 11.00am & 6.00pm I was told, around 12.00 he showed up & it cost me 58.80 Inc VAT to return TV to different ariel!”

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Posted 6 years ago

“I contacted Arielforce by email. They were very prompt in getting back to me to book an engineer to call to give an estimate. The engineer arrived promptly, explained what I needed and took time to explain the details. I was very impressed and pleased with service. I would have given 5 stars but they were let down by the lady who called to remind me of the appointment. I found her message rude and clipped and did not match the rest of my experience with Arielforce.”

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Posted 6 years ago

“Very poor engineer said he was returning to finish the job Not seen him on Tuesday Very poor value at £250 Not happy at all don’t recommend to anyone Company not customer focussed at all onlywant money for nothing”

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Posted 6 years ago

“Did not work at all no reception !”

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Posted 6 years ago

“Really quick service, they did all the work straight away the day after I had enquired and my engineer was really helpful. Would definitely recommend.”

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Posted 6 years ago

“Good prompt service. If a little expensive”

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Posted 6 years ago

“A quick and reliable service , Steve Clooney (no relation) was excellent, nothing was too much trouble. .”

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Posted 6 years ago

“Although the engineer who attended us was competent, the overall service was extremely poor. We paid £60 for a 2 minute diagnosis that the aerial was no good with the promise that someone would get back to us with a solution of replacement. Still waiting to hear... since 31st July 2018.”

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Posted 6 years ago

“Did not show for pre-arranged slot to quote for fitting a TV twice, called after the second time under the presumption that I would still want to use their services. When the engineer arrived and provided with a quote, felt that the quote was far too hire in comparison to competitors. Will not be using.”

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Posted 6 years ago

“Really really impressed with the service from Aerialforce. Sky refused to install my dish where I wanted it and would not go in my loft to connect the cables (pathetic service) so we called Aerialforce at around 10am. Within a couple of hours, an Aerialforce engineer arrived and he couldn’t have been more helpful. He installed the dish exactly where I wanted and spent time in the loft connecting the cabling in the ridiculously hot weather!! Thanks so much guys, will certain use you again when Sky tell me they can’t be bothered to perform an installation at my next house!”

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Posted 6 years ago

“Sub standard work. Left all their rubbish in my father's front garden who now has to pay to get it removed. Very unhelpful when I contacted them. Also overpriced. Plenty of other Aerial company's I suggest you use one those. Avoid at all costs”

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Posted 6 years ago

“Was a very good service and the engineer went out of his way to help and correct the signal.very pleased”

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Posted 6 years ago

“Did not turn on the day when needed most but once they were onsite, fantastic job. Professional”

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Posted 6 years ago

“I contacted aerialforce on the 24th July and was told a technician would be with me before 6pm. At 6pm I still hadn’t seen any technician and when I contacted aerial force online via their chat system as soon as it turned 6pm they cut me off. I then rang and got cut off. I called again and after they took my details they said they would get back to me. 30mins later and still no response. I would go elsewhere as I don’t rate this company one bit. I would give them a zero rating if possible.”

Helpful Report

Posted 6 years ago

“We were very impressed with your representative Gary who quickly diagnosed the problem and took us through why we were getting the fault. We had had an hour long telephone conversation with Sony helpline who did not pick up that our fault was quite straightforward and was something we were doing wrong but would never have worked this out ourselves. So we were very pleased with his prompt attendance, courteous action and if the fault happens again, we now know how to correct it. We would have no hesitation in recommending your company. Thank you”

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Posted 6 years ago

“Had ash come and fit my aerial today top lad phoned to let me know he was on his way. Great job will recommend”

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Posted 6 years ago

“Efficient service. The installation was designed to achieve the best effect for our house and how to attach cables etc was clearly explained. Everything works!!”

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Posted 6 years ago

“engineer was great and found the fault right away,installed the new parts works great”

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Posted 6 years ago

“Absolute waste of time contacting this company. I booked an appointment ONE WEEK in advance for a supply and fit of a new aerial. On the day of the appointment I waited in all day as I was told someone would be out between 12 and 6. At 5.55pm still hadn’t heard from anyone so I contacted them myself to be told no one would be coming as the engineer was held up on a job. Would they have ever let me know this had I not contacted them? I doubt it. Whilst on the phone a reluctantly agreed to have someone come out the next day. This time the engineer did arrive in the quoted time thankfully. When he did arrive he simply walked up my stairs, didn’t look at ANY of my Aerial points or ask where they were. I had informed him that they were all connected and ready to go in the loft they just simply needed to be attached to the aerial. He did not go in the loft to look at the cables or anything of that description. He just said it would be £350 as we needed an amplifier- I already explained we didn’t, all we needed was a cable but he still didn’t investigate. He then went outside to his van taking about 15 minutes to write down the quote. I told him that I was not willing to pay that price. The next day I had a local alternative company come out who actually went into my loft and saw the amplifier and fitted the new aerial for £105. It was so clear the engineer couldn’t be bothered to carry out the job and I think this is why he quoted us so high. Poor customer service, very expensive and not reliable. Do not use.”

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Posted 6 years ago

Aerialforce is rated 4.1 based on 2,782 reviews