Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.05

4.1 Rating 2,787 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.1

Based on 2,787 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 19th March 2025

Wilson

Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer arrived promptly, worked quickly and was pleased with the quality of the work carried out. However, the guide quote of £99+VAT given on the phone was very misleading. The cheapest service the could be offered to me was £230 including VAT. You don't appear to provide a product anywhere near as cheap as I was lead to believe.”

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Posted 8 years ago

“I am very happy and satisfaction for their service and Keith done excellent work.”

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Posted 8 years ago

“Prompt service, good communications, job very well done.”

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Posted 8 years ago

“I ordered a job with Aerial Express who let me down 3 times. Although Aerial force was a bit more expensive the service is incomparable Gary was brilliant, quick friendly and explained things to me to help me in the future. Thank you Gary and Aerial force. I will definitely recommend you. 👌😊”

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Posted 8 years ago

“company rang me to tell me when installer about to cal. Installer very polite and tidy and explained costs etc”

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Posted 8 years ago

“It made an old lady (aunty) very happy to have a tv in her room. He was very helpful, and friendly and has done a very tidy job. Thank you”

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Posted 8 years ago

“I had an aerial coming to the end of its life...... now I have a new one. Great service from beginning to end. Can't thank Jasmine and Andy enough!”

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Posted 8 years ago

“Really quick same day response and sorted out with minimal fuss immediately.”

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Posted 8 years ago

“Fast response when telephoned.”

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Posted 8 years ago

“Efficient service and friendly/straightforward. Problem fixed promptly.”

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Posted 8 years ago

“Awful service...let down twice..2 appointments both times waited in never turned up...STAY CLEAR it's a joke”

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Posted 8 years ago

“Would probably have given a better score had i known what was delivered”

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Posted 8 years ago

“The job was for our Village Hall, an old building (1907) of great character and it is important that the aerial and wiring was to be as unobtrusive as possible. The fitter who did the job for us took some time to discuss with me the best way of doing that and having agreed the detail and pricing I was pleased to learn that he would fit the aerial there and then. He completed the installation in a couple of hours, the aerial is not really noticeable and the cable is almost invisible. An excellent job and I can well recommend your company.”

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Posted 8 years ago

“Great work. Happy with the whole experience. A little more pricey than I anticipated. But great work.”

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Posted 8 years ago

“Well let me start with saying that I didn't get what I was promised. I was given 3 choice of system basic, mid and high. I was told that if I went for highest system I will receive notification on my mobile and could access the system remotely but it is not the case still struggling to get any of this. I installed the system on 10 of April 2018 the installation was very quick but the engineer couldn't not complete the full installation due to his lack of knowledge in the system. He told me the system will be fully functional after 24 hours, After waiting 48 hours it was still not sending notification so I contacted engineer and then he advice me to call technomate because he had no clue what was happening. I called Tecnomate as instructed and the guy in the phone said this was the very basic system and only notification that i was gonna get was email which is complex to set up. After many calls engineer was back but he again reschedule the appointment for 21st April 2018 saying that he had to check with Tecnomate about the system as he has not dealt with this system before. There was no show from engineer on 21st instead called if I still had problem. I again explain him saying I am still not getting any notification and he said he will call back with in and hour but as usual didn't hear back that day, after my text I got reply Monday saying that " someone from Tecnomate with clue will call but never received that call. After waiting till 25th Friday I called back to Ariel force and to my surprise the lady over the phone said that there was a not on a system that engineer visited on 21ts and I have tampered with the system and I was demanding the commercial grade system. To my knowledge I am asking for the system they have promised and are advertising in their website for domestic use. Now again they have given another engineers visit date which is for 5th May 2018 but as of right now really frustrated and annoyed with the horrible service that was provided.”

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Posted 8 years ago

“Very prompt in response and call out. All staff polite and informative. Many thanks”

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Posted 8 years ago

“Arrived on time, had product to supply and installed immediately”

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Posted 8 years ago

“When engineer arrived they were polite, and we were happy with the work they completed. However, it was tough getting the engineer to arrive at an agreed time. One phone call we would be told the engineer would arrive by 3pm and then after calling at 3:30pm were told it was an all day appt and they would be there before 6pm. We understand you can never know how long each job will take but communication about availability of appts can be greatly improved.”

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Posted 8 years ago

“Once the engineer arrived he provided a great service. The call center is a bit annoying as they kept trying to push the job forward from the arranged date”

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Posted 8 years ago

“Good service, polite staff efficient and very quick !!”

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Posted 8 years ago

Aerialforce is rated 4.1 based on 2,787 reviews