AHF Furniture Reviews

1.3 Rating 152 Reviews
9 %
of reviewers recommend AHF Furniture
1.3
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
19
Anonymous
Anonymous  // 01/01/2019
They have worst manager I have ever seen in any places he doesn’t have any manners and very bad attitude and the service they are good until makes you to buy after that .....
Helpful Report
Posted 3 years ago
we have been waiting since before christmas for 2 replacement shelves as they were damaged on delivery. The wardrobe cost us over £1000!!!!!!
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Posted 3 years ago
Save your money settee turned up 12 weeks late with a hole in it, lied threw teeth saying they going to give me second compo after service terrible , 31 weeks for settee replacement , good look getting one no just on time or damaged
Helpful Report
Posted 3 years ago
Customer service terrible we are on second three piece suite in 4 years complained about second one when fabric started to look worn after a month of use .were told it was fabric crush also foam on seats creasing badly ,it actually looks like its 20 years old instead of 20 months .Having to buy another from another store
Helpful Report
Posted 3 years ago
GUARANTEED DELIVERY - NOT! Purchased a wardrobe 15 Sep 20 with GUARANTEED delivery for Christmas. Notified by text beginning of December that it would arrive 4 Jan 21. After 4 attempts to resolve the issue and after 3 promised return calls that didn’t happen, they offered me £50 as a GOOD WILL gesture, I was flabbergasted by the insult and refused the offer as I wanted my furniture as promised and contracted. Tried to blame COVID for late arrival however, a previous customer services rep told me it was due to arrive in UK 08 Dec. After wasting hours of my time the furniture arrived 4 Jan 21, 10 days after the GUARANTEED delivery date. On the plus side the gents that delivered and assembled the furniture were great, as is the furniture. Shocking customer services.
Helpful Report
Posted 3 years ago
WE ARE STILL WAITING ** SEVEN MONTHS ** NOW FOR THE DELIVERY OF OUR SOFA. CUSTOMER "DON'T" CARE SERVICE ARE UTTERLY SHOCKING. WE WERE TOLD 08 JAN 2021 "IT WAS OUR FAULT FOR ORDERING IN A PANDEMIC" NOT THEIRS FOR SELLING IT TO US ADVISING "THERE WILL BE NO DELAYS IN DELIVERY DUE TO COVID". WE WERE ALSO TOLD "YOU MIGHT WANT TO REMEMBER THAT THIS IS COSTING US A FORTUNE IN DOCKS FEES" BECAUSE THIS IS WHERE THEY SAY OUR SOFA IS. WE WERE ALSO MOANED AT BECAUSE "YEAH, BUT, I'M 1 OF ONLY 5 PEOPLE OUT OF A TEAM IF 18 WHO ARE ACTUALLY BOTHERING TO WORK". WE HAVE HAD NUMEROUS DELIVERY DATES, RANGING FROM OCT 2020, SEVERAL IN NOV & DEC 2020 AND THREE SO FAR FOR JAN 2021. NONE IF WHICH WERE TRUE, JUST LIE AFTER LIE PLUCKED FROM THE SKY. SO AHF, BEFORE YOU DELETE THIS - THEY BLOCKED ME FROM INSTAGRAM FOR TELLING THE TRUTH YESTERDAY - HOW ABOUT YOU DO YOUR DAMN JOBS. START WITH THE TRUTH. GIVE US AN EXACT DELIVERY DATE AND STICK TO IT. YESTERDAY YOU STARTED A CAMPAIGN PROMISING NEW CUSTOMERS DELIVERY WITHIN TWO WEEKS FROM AN ONLINE ORDER. YOU CAN NOT FACILITATE AN ORDER FROM ** SEVEN MONTHS AGO ** STOP LYING AND DELIVER OUR FURNITURE. BTW - WE WERE TOLD YESTERDAY THAT WE ARE NOT ENTITLED TO A REFUND BECAUSE "YEAH, WELL IT'S NOT OUR FAULT YOU HAVEN'T GOT YOUR ORDER". YOU ARE FAILING ON EVERY SINGLE LEVEL. YOU ARE DISGRACEFUL. WE HAVE TRIED BY TELEPHONE, EMAIL, LIVE CHAT, SOCIAL MEDIA. STILL NOTHING.
Helpful Report
Posted 3 years ago
Absolute dire customer service. Ignoring calls and e mails. Waited 6 months for delivery of table set, one part missing. Had to pay someone to make missing part. As a goodwill gesture they repaid me!. Big deal, I got what was owed to me. Never will I shop here again. Avoid at all cost.
Helpful Report
Posted 3 years ago
Would never recommend, unfortunately buying recliners, its very dangerous with kids as they have a huge gap,very easy for any child to put hands through and get there hands stuck, i did contact AHF furniture many times, as its very dangerous if you have kids,they where not willing to help,never would i ever buy any items from there i would pay a little extra and go to DFS,very bad service.
Helpful Report
Posted 3 years ago
Terrible service, late delivery and still waiting. When you call them you just get excuses. Check other sites for reviews before purchasing of off them. I won’t be using them again.
Helpful Report
Posted 3 years ago
Brought a marble table that was put together wrong , sent repair man that said takes two people . Months later two men drop table and damaged my floor and table. They tried to hide damage. We got a refund via credit card but we want deposit back paid on debit card before giving furniture back. Staff are very rude and deny responsibility, don’t shop there as i understand issues but it’s how you resolve them. The above does not detail enough how painful this has been and all the lies we have heard from them.
Helpful Report
Posted 3 years ago
Will never use this company again expensive sofa stated to sag 3 months after purchase I am now nearly a year in and still not been repaired. Worst sofa I ever bought absolute joke
Helpful Report
Posted 3 years ago
Very bad customer service Ordered bed 4 months before still waiting for delivery
Helpful Report
Posted 3 years ago
I have finally cancelled the order for a bed I was buying for my son's 40th birthday as I fear he will be 50 before it arrives. Three weeks turned into three months and still no sign of the bed. I've been given a myriad of excuses by a team of customer service staff who want me, the customer, to listen them and they not take note of my concerns. I have bought from this company before but will never do so again. If you don't want to go through the same experience I suggest you take your custom elsewhere.
Helpful Report
Posted 3 years ago
Don't trust or buy from AHF. They will say and anything for a sale. Our table and chairs came the wrong colour... eventually swapped. The table top cracked - we didn't worry because Grant at the Stoke branch had sold us extra warranty just for this exact concern of ours... that the porcelain table top may get damaged. It turns out Grant either lied or misunderstood the policy coverage. We've now got a dangerous crack in a brand new table and now way of getting recompense. Steer well clear of this company. Our order ref: 700 / 173760 Oct 2019
Helpful Report
Posted 3 years ago
China furniture cover up informed it was real leather no it is not.
Helpful Report
Posted 3 years ago
AHF a showroom to avoid STOP !!!! STOP !!!! STOP !!!! If you’re even Thinking of going to shop at AHF We have ordered 4 beds which was scheduled to be delivered last month. I got a call from them saying they’re expecting the shipment in 21st Sept and they’ll call to confirm the delivery times slot. But, instead of getting a call I got an email saying springs for the bed aren’t available and delivery would be delayed by 4 weeks!!!!! How is that logical that the day they’re supposed to get delivery they send an email that the beds are still in production ??? And strangely enough the email then stated they don’t have the material to wrap the springs ???? So it makes me think are they short of springs.... short of materials to wrap the springs .... or is this just their regular excuses where they’ve done some copy & paste of previous email and haven’t proof read..... The inconsistency of the “reason” within the same email is laughable. I sent an email immediately stating I’m not expecting that reason and I want a call/email to let me know of the delivery dates. As I write this review I have not received any call nor any correspondence acknowledging my email. I was initially reluctant to buy from AHF in the first place after having read the bad reviews about the aftercare, however after being reassured by their sales rep in the showroom we decided to go ahead, a decision which I’m starting to regret.
Helpful Report
Posted 3 years ago
DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY Ordered and dining table and sofa chair after 7 months of use we have found it was defective Emailed proof and they agreed it was defective Said they would send a replacement now I find out that their shipping company had stopped shipping to uk for foreseeable future and we are not allowed a refund or new table We have been told to wait No contact with managers I was told head office have only one and that one was in training. So now I’m left with a defective table and a huge bill
Helpful Report
Posted 3 years ago
I wish I had found this site before I purchased, I loved the quality of the leather in the shop but was informed they were made in the Uk not true the box clear marked on the delivery box made in China. The leather is not 100% which I was informed in the shop. Also I was informed the base of the chair and footstool would be have to put together not the back, seat and arms. The holes in the arm and arm rest did not match up. Again I was on the phone and spoke to a lady but dismissed it. When she phoned me up today was surprised with what I told her. I will never purchase anything again from this store. Their furniture should have a big label on it if its made in China. Terrible that is is covered up. The delivery time was slightly delayed due to corona virus this could not be helped and would not complain about that. But a big complaint that I was not Informed the 2 Chairs and Footstools are made in China. I am awaiting a nest of tables and a chest of drawer set. but I feel I do not want them due to the problems with chairs. I have the photos but keeping them for now looking at getting legal advice.
Helpful Report
Posted 3 years ago
17 weeks now waiting for my sofas i am constantly having to contact them for updates very poor customer service. Do not believe a word the sales staff tell you in store they promised me 10 weeks? I am now going to cancel my order and order from a real company with excellent customer care and excellent quality this company is a complete shambles.
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Posted 3 years ago
I could write an essay but just one word sums this company up......APPAULING!
Helpful Report
Posted 3 years ago
AHF Furniture is rated 1.3 based on 152 reviews