AHF Furniture Reviews

1.3 Rating 152 Reviews
9 %
of reviewers recommend AHF Furniture
1.3
Based on 152 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 51%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 24th November 2022
MB
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
AHF Furniture 1 star review on 21st October 2022
Leanne D73
19
Anonymous
Anonymous  // 01/01/2019
Keep away from this company they are con artists, had to wait for months for the sofa to be delivered,The quality of the sofa is absolutely terrible it cost us 3 1/2 thousand the leather is started peeling off I am formed him of this they charge me a £60 callout fee they said the work could be carried out then . But that was a lie they just expected it the sofa is only a year old.And now they’re saying I have to pay for the work carried out,It’s not in the warranty.I advise you to keep away from this company
AHF Furniture 1 star review on 1st July 2021
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Posted 2 years ago
Ordered a 3 seater and 2 seater sofa in Feb 2020. We were informed the expected lead time was 11 weeks. We were then informed delivery would be week commencing 24th May... didn't hear a thing! So called up and was told the end of May... didn't hear a thing. Was then told it would reach the distribution centre in 10 - 14 days...again 16th day later and didn't hear a thing. We were then given another date of 11th June and yet again we didn't hear a thing. Everytime I phoned, I felt like I was being fobbed off with various excuses. After all the times I called, no one informed me that we were entitled to a £50 refund due to not meeting the delivery dates, I had to find this out for myself on the T&C's. This was increased to £75 for all the stress and inconveince caused, however delivery alone was £69, so received a total of £6 off the actual sofas! Would highly reccomend avoiding AHF/Fabb Furniture! After waiting over 4 months for the sofas, we will never purchase from them again.
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Posted 2 years ago
I purchased 2 Lazboy chairs from you as they came with a 10 year warranty. 5 years later one chair has a broken leg rest mechanism and according to your engineer the other chair is in the process of breaking in exactly the same way. The replacement parts have been on order for almost a year. After 6 months wait we sent some spare parts which were the wrong parts. Now despite the 10 year warranty you have made the paltry offer of £183.66 towards new chairs as apparently you cannot fix them. This is for 2 chairs that will cost me more than £2000 to replace. The reason your customer service representative gave me was because you were applying a "useage charge". What is that? Was I supposed to just look at them? I bought them to sit in. Why give the promise of a 10 year warranty when you do not intend to honour it? Why is there no mention of a "useage charge" in the warranty paperwork? This seems intentionally misleading to the customer and is possibly definable as fraudulent. On top of that you have also charged me £60 for your service man to come out as the fault developed after the first 12 months, that apparently you keep and is included in the £183.66 offer to set against replacing the furniture, so I'm only really being offered £123.66 to replace these chairs Did you really think I would accept that and be stupid enough to purchase anything from you ever again? Your customer service was distinctly uninterested in my complaint. When I asked to speak to a manager she said she could put me through to a "Team Leader". They were not available and I am awaiting a call back. I wont be holding my breath.
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Posted 3 years ago
Ordered a marble table and chairs. Delivery was 2 months later than promised. Table arrived damaged, the delivery driver took photo and said we would hear from customer services within a couple of days. Two weeks later we were asked for photos as proof of damage. We were told they had lost original photos. Promised replacement in 2 months. Eventually arrived 12 months to the day from first delivery. Will never buy from them again.
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Posted 3 years ago
Ordered a marble table and chairs. Delivery was 2 months later than promised. Table arrived damaged, the delivery driver took photo and said we would hear from customer services within a couple of days. Two weeks later we were asked for photos as proof of damage. We were told they had lost original photos. Promised replacement in 2 months. Eventually arrived 12 months to the day from first delivery. Will never buy from them again.
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Posted 3 years ago
Disgusting service with no sofas after 6 months and no communication from the company. Have had to chase the order myself each month and told lies just to get you off the phone. The website says " quick service" and helpful service. I think not. Don't waste your time with them. I do wonder what the standard of furniture would be like if the standards of service are so poor. No stars awarded.
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Posted 3 years ago
This company is not worth even one star. Shocking service. No sofa after 7 months and no communication from them at all. Wouldn’t refund deposit and won’t give a delivery date it just keeps getting pushed back time after time. Shocking customer service. Worst company I’ve ever had the misfortune to deal with.
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Posted 3 years ago
Maybe this is why there are so many bad reviews
AHF Furniture 1 star review on 16th April 2021
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Posted 3 years ago
They should be investigated the company is cheating people out of their hard earned money. They should us a 2-3 seater sofas which we waited for 5 months when it arrived it was Broken and of poor quality, another 5 months of waiting still not repaired so I have asked for a refund which they have refused please do not buy anything from this company.
AHF Furniture 1 star review on 16th April 2021
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Posted 3 years ago
Never buy any product with AHF very bad quality. They offer 10 year manufacturer warranty but they never do service. I have bought leather bed and it was so delicate and when my 5 years daughter is sat on Foot board the internal structure was broken. I have call the customer service for warranty. They have charged $60 for visit. HomeServe furniture guys visit and reported its no covered as it was accidental damage its not manufacturer problem. I have lost another $60 unnecessarily other than buying the product from this stupid company. I have already informed and passed the message in my whole community and suggested not to buy any products from AHF.
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Posted 3 years ago
Still waiting after 6 months for settee to arrive..
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Posted 3 years ago
We purchased two reclining sofas and a chair from ahf Peterborough october 2018 from day one there have been problems one sofa had to have an arm replaced three lots of surveyors out who say there is nothing wrong with the fabric. This furniture is used during November to February as it is in the lounge we use a room overlooking the garden the rest of the year. We phoned them again in January this year ordered and paid 435 for two replacement seat covers for the chair and one seat on the sofa totally worn out and threadbare delivery 4 to 6 weeks. Yesterday a phone call advised week commencing 10th may for it to be at their warehouse. My husband called them today first the warehouse was closed then it was open then it was British made no it wasn't coming from abroad as we had already been told by one of there former employees cheap Chinese fabric we asked for our money back but now have to wait another week. After paying 3400 plus 435 the furniture is worthless we cant even give it away. Do not buy anything from these so disappointing as we are senior citizens and can't afford to replace this
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Posted 3 years ago
Do not buy carpets from ahf. I brought one of the most expensive carpets in the shop & after 8 weeks it has worn out! Ahf have said it’s down to how I have maintained it even though I Hoover daily & we don’t wear shoes in our home. My carpet that has been down 8 years is in better condition than my new one! In the pics is the difference when I pulled my sofa out. They have not arranged for anyone to come & view how bad it is just said they can’t Pursue my claim any further.
AHF Furniture 1 star review on 22nd February 2021
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Posted 3 years ago
The most unreliable company I have ever seen . I’ve ordered a sofa 20 weeks ago and I have not received my order yet . Every time I call the customer service, they refuse to give me information about my order and they have very bad attitude .
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Posted 3 years ago
Ask to see proof of liability insurance before buying! You will need it to claim for delivery damage!
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Posted 3 years ago
Orderd settee and arm chair when delivered one chair leg was broken, told it would be replaced within the week six weeks later and five further phone calls one a week each time told how sorry they are and it will get sorted immediately still waiting, can't wait for Keighley store to reopen as I am going to picket and leaflet the store every sat and sun see how they like loosing possible customers
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Posted 3 years ago
Post sales customer service absolutely shocking would never buy from them again
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Posted 3 years ago
Keep away. Long delivery dates. Staff dont care.
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Posted 3 years ago
Bought £700 chair when we got it it was very uncomfortable the shop was unwilling to do anything very, very bad customer service. I will not return and will advise as many people as possible to avoid the shop. Utterly useless
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Posted 3 years ago
Appalling customer service .. joke to call it that! Mum had a sofa delivered 3 months after order , arrived , delivery drivers tried to force it through the door , damaged the door frame quite badly . Mum purchased said sofa as she was guaranteed it could be taken apart and put back together by delivery people .. she had to ask them to stop forcing it and take the thing apart .. which they did eventually .. after they had left she could see it had been re assembled wrongly. Been emailing as no one answers the phones , no reply via emails. Annoyingly I had seen negative reviews of this company before , Mum went to a trusted department store unaware they were now owned by AHF ... Had I know I would have steered her away.
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Posted 3 years ago
AHF Furniture is rated 1.3 based on 152 reviews