Aircall Reviews

Name: Aircall
Rating: 4.56

4.6 Rating 539 Reviews

95 %

of reviewers recommend Aircall

Company Reviews

Metrics

4.6

Based on 539 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aircall is fantastic and has solved a lot of the issues we were having with our old telephone system. The call tags are super handy and the user interface is very friendly :) everyone is on hand on Live Chat to help with support requests.”

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Posted 4 years ago

“good program for receiving voip calls and handy features such as call transfers etc.”

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Posted 4 years ago

“very useful and time-saving would be good, if not every number is interpreted as a phone number”

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Posted 4 years ago

“We see positive progress. Continue updating and improving it for even better service!!!”

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Posted 4 years ago

“pretty good, 4 out of 5”

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Posted 4 years ago

“Ce que j'ai le plus aimé chez Aircall, c'est son niveau d'intégration avec notre CRM et sa capacité à être utilisée sur plusieurs appareils avec un accès facile. J'utilise Aircall sur mon ordinateur de travail. Les commandes sont assez faciles, elles sont très conviviales et enregistrent les données (journaux d'appels, enregistrements, etc.) . Les appels se traduisent bien sur notre page de contact ou d'entreprise associée au numéro, il stocke les enregistrements et ce qui s'est passé sur l'appel assez précisément dans notre CRM. Un bel outil.”

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Posted 4 years ago

“For the most part it works fine does what is needed.”

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Posted 4 years ago

“Aircall has many features that make it beneficial to us, like the ability to choose which country we are calling from. It usually works well, but occasionally calls get dropped. The ability to look at call history and listen to recordings of calls is also very helpful.”

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Posted 4 years ago

“Nice product, easily integrated into Zendesk for example. On a dev standpoint, i'd expect a staging/sandbox environment.”

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Posted 4 years ago

“The highlighting does not work very well as it does not sort out none phone numbers. Also the voicemails could start faster.”

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Posted 4 years ago

“The system has helped with our incoming calls when we are out of office. As well as knowing who is calling us beforehand.”

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Posted 4 years ago

“Sometimes the keypad won't function, which prevents me from progressing in certain calls, for example, press 3 for Sales, etc”

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Posted 4 years ago

“Very good service!”

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Posted 4 years ago

“good, but it should accept a defoult origin calls. I'm not american and I need to change the flag all the time.”

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Posted 4 years ago

“Recently have been getting - "application error" overall is good.”

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Posted 4 years ago

“Très pratique ! En revanche parfois quelques beugs entre app desktop et app sur le téléphone mais globalement nous sommes contents de l'utilisation !”

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Posted 4 years ago

“It's a good tool even though sometimes it gives some errors like call cuts. To me, it would be useful if the reports could be adapted directly by the user, deciding when a missed call is a short abandoned call (for instance, by default is any call within 10 seconds but for us is any call below 20 seconds), so really the analytics shown on Aircall dashboard are not useful to us as we need to manually exclude the calls not needed. However, I like the service aircall provides. I think it's user friendly and very intuitive.”

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Posted 4 years ago

“This is a great way of contact out client base and is very easy to use.”

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Posted 4 years ago

“intituitive interface, easy to use.”

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Posted 4 years ago

“Easy to handle, yet we still have bugs every now and then”

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Posted 4 years ago

Aircall is rated 4.6 based on 539 reviews