Aircall Reviews

Name: Aircall
Rating: 4.56

4.6 Rating 539 Reviews

95 %

of reviewers recommend Aircall

Company Reviews

Metrics

4.6

Based on 539 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good great service”

Helpful Report

Posted 3 years ago

“We should be able to take multiple calls at once when people are calling in so having that feature would benefit us as the company.”

Helpful Report

Posted 3 years ago

“For the most part, it runs smoothly day-to-day. There are times when it is unreliable, and you have to try all sorts of things to get it to start working again.”

Helpful Report

Posted 3 years ago

“Cannot cut and paste phone number. Too many pop-ups and options.”

Helpful Report

Posted 3 years ago

“I do have issues from time to time”

Helpful Report

Posted 3 years ago

“The new Aircall Desktop App is great. The mobile app (current release & beta) unfortunately is pretty much useless. Crashes all the time and doesn't work reliably. Prices are def. too high!! We are paying hundreds of Euros every month and only get the most basic statistics in our dashboard.”

Helpful Report

Posted 3 years ago

“Nouvelle dans l'entreprise, je panique un peu quand ca sonne.”

Helpful Report

Posted 3 years ago

“I'm quite ok with the service, i'm always logged out of my Aircall chrome add on (everytime i close chrome actually) I had few connexion problem to the server (occurs max 3 times within 2 months) Good split with phone / desktop app I can answer anywhere withot problem Would be great if i answer by phone to take note on the desktop app (we use hubspot to do so) if lauched (always the case for me)”

Helpful Report

Posted 3 years ago

“plusieurs bugs, pourrait être optimisée”

Helpful Report

Posted 3 years ago

“Aircall does everything you would expect it to do, but the call quality leaves quite a bit to be desired. Additionally, there is a lag between the mobile app and desktop app.”

Helpful Report

Posted 3 years ago

“very easy to use and the team have been great at fixing bugs which were an issue in the past. The issues are a slight delay on phone calls which can lead to sometimes talking over clients, also unless there is a very good internet signal it isnt really usable.”

Helpful Report

Posted 3 years ago

“Acceptable service, has some drop outs and technical problems but nothing can be perfect.”

Helpful Report

Posted 3 years ago

“Mostly love aircall. here is some feedback though. Ummm your review page is all in German, are you a German company? We are a customer in an English Speaking Country. Fortunately that we're dealing with two Germanic Languages here so I understand somewhat what this web-page is telling. In all seriousness I do like aircall although I can't say I've used many similar softwares :)---Danke!”

Helpful Report

Posted 4 years ago

“When I use Aircall the quality is not 100%. When I click on a contact number for example in pipedrive and i want it to be opened in aircall directly it always shows something like %120 and then the number. so I always have to edit the phone number. takes time. and its enoying.”

Helpful Report

Posted 4 years ago

“Some features are not visible for agents only for admins, could be improved. Besides that a quick sol to immediately set up a phone line.”

Helpful Report

Posted 4 years ago

“I have had quite a lot of issues with the quality of sound when using Aircall. I have also had a lot of problems when there are 3 people on a call at once where it cuts out, hangs up or has a lot of sound issues etc. When it's 1 on 1 it's better but the quality could improve.”

Helpful Report

Posted 4 years ago

“Aircall works well enough for my use case as an AE.”

Helpful Report

Posted 4 years ago

“Mostly works awesomely.”

Helpful Report

Posted 4 years ago

“My Aircall integration to Salesforce Lightning Professional was a bit complicated. The quality of phonecalls is sometimes very poor. On the other sides aircall offer nice analytictools as well as the recordtool.”

Helpful Report

Posted 4 years ago

“Aircall ist ziemlich praktisch. Je nach Internetverbindung und Gerät ist die Tonqualität mal mehr und mal weniger gut.”

Helpful Report

Posted 4 years ago

Aircall is rated 4.6 based on 539 reviews