“For the most part, it runs smoothly day-to-day. There are times when it is unreliable, and you have to try all sorts of things to get it to start working again.”
“The new Aircall Desktop App is great. The mobile app (current release & beta) unfortunately is pretty much useless. Crashes all the time and doesn't work reliably.
Prices are def. too high!! We are paying hundreds of Euros every month and only get the most basic statistics in our dashboard.”
“I'm quite ok with the service, i'm always logged out of my Aircall chrome add on (everytime i close chrome actually)
I had few connexion problem to the server (occurs max 3 times within 2 months)
Good split with phone / desktop app I can answer anywhere withot problem
Would be great if i answer by phone to take note on the desktop app (we use hubspot to do so) if lauched (always the case for me)”
“Aircall does everything you would expect it to do, but the call quality leaves quite a bit to be desired.
Additionally, there is a lag between the mobile app and desktop app.”
“very easy to use and the team have been great at fixing bugs which were an issue in the past. The issues are a slight delay on phone calls which can lead to sometimes talking over clients, also unless there is a very good internet signal it isnt really usable.”
“Mostly love aircall. here is some feedback though. Ummm your review page is all in German, are you a German company? We are a customer in an English Speaking Country. Fortunately that we're dealing with two Germanic Languages here so I understand somewhat what this web-page is telling. In all seriousness I do like aircall although I can't say I've used many similar softwares :)---Danke!”
“When I use Aircall the quality is not 100%.
When I click on a contact number for example in pipedrive and i want it to be opened in aircall directly it always shows something like %120 and then the number. so I always have to edit the phone number. takes time. and its enoying.”
“I have had quite a lot of issues with the quality of sound when using Aircall. I have also had a lot of problems when there are 3 people on a call at once where it cuts out, hangs up or has a lot of sound issues etc. When it's 1 on 1 it's better but the quality could improve.”
“My Aircall integration to Salesforce Lightning Professional was a bit complicated. The quality of phonecalls is sometimes very poor. On the other sides aircall offer nice analytictools as well as the recordtool.”
