“We needed to setup our customer support very fast and 100% digital. I think it took me 10 min to prep everything and start dailing our first customer. The helpdesk guided me smoothly through some admin details to switch plans. The mixof the app and the desktop works very well.”
“ES AMIGABLE LA APP, Y ME GUSTARÍA QUE LAS NOTAS QUE UNO PONE PUDIERAN VERSE CUANDO ESTA LLAMANDO EL CLIENTE O CUANDO UNO LE CONTESTA PARA TENER MAS REFERENCIAS DEL SERVICIO A BRINDARLE”
“Hola,
La verdad es una muy buna, me encanta que guarde los números y te entregue la información de las personas a llamar. Un consejo de mejora seria que no todo numero en + lo reconozca como numero de telefono ya que me ha pasado que deja como hipervínculo números que no tienen nada que ver con llamados”
“Hallo Team Aircall
Ich benutze Aircall zum arbeiten und bin vollstens zufrieden mit dem Programm
Eine Sache stört mich leider. Und zwar kann man AirPods schlecht mit der App verbinden da Aircall überfordert ist bei mehreren Mikros.”
“Aircall is a very handy tool.I am saying good instead of very good because it would be good to see how many calls have been taken in total by the person(im aware theirs not a lot of space to do this but it would be good)”
“Overall I love the option Aircall provides for routing calls to my phone but not using my personal number. However I wish the settings could be customized on the actual phone because that’s where I’m using it the majority of the time. The computer settings are great but the iPhone app could be better.”
“The sound of calls is normally really good. The application works well. My only complaint is that the random feature for calls is not quite intuitive, we can have one available agent take 3or 4 back to back calls and other agents waiting in available mode during that time.”
“Works pretty well, although has several areas for improvement.
Would like to be able receive calls while I'm on the line, so I can see who is calling me while I'm on pitches. Also need to utilize texting, but overall, the service is pretty good. Also the beta version is much better than the old version.”
“Aircall has overall been reliable. Occasionally there are issues where Aircall does not create tickets in Helpscout for us or where it disconnects calls. I have also noticed that it does not always save my notes that I take during calls, which can be very difficult with what I do and how I need to use Aircall. But I use Aircall every day and I am generally happy with it.”
