Aircall Reviews

Name: Aircall
Rating: 4.56

4.6 Rating 539 Reviews

95 %

of reviewers recommend Aircall

Company Reviews

Metrics

4.6

Based on 539 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lag between callers is quite long and frustrating as you may end a sentence and then there is a long moment of silence before the other person responds resulting in the first talker to then continue talking or ask " sorry we cut out there for a second, what did you say."”

Helpful Report

Posted 4 years ago

“Unfortunately and even though we've switch to a wire solution we still have minor quality issues. But overall functionnalities are simple and ergonomic, most of all i want to highlight the support Benjamin (Delille) is offering us. He's being reactive and very commiteed to answer all our questions”

Helpful Report

Posted 4 years ago

Thanks for your feedback and great to hear Benjamin is taking great care of you (he’s definitely one of our top Success Managers!). As per the minor call quality issues, it’s very important to be wired as you mention, but it’s not enough to guarantee constant optimal call quality: the only way is to implement an active QoS (Quality of Service) policy on your router to prioritise one part of your bandwidth for your calls. Without QoS, you always take the risks that your bandwidth gets sometimes saturated (peak hours with the whole office on the Internet downloading heavy files) leading to some quality issues. At Aircall, we recruited a team who has all the knowledge around optimising network for VOIP solutions and we’ll be more than happy to put you in touch to get those last minor issues solved :visage_légèrement_souriant:

Posted 4 years ago

“Too many hiccups on a daily basis”

Helpful Report

Posted 4 years ago

Aircall is rated 4.6 based on 539 reviews