Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.44

4.4 Rating 363 Reviews

86 %

of reviewers recommend Airconditioning Online

4.4

Based on 363 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actual site and ordering process was good, product is fine but delivery took an unacceptable amount of time from order. After paying $35 dollars for delivery I heard nothing for a week was about to call to chase it up and I got a call from you asking to confirm my address (why it would be different to the shipping address I provided you i'm not sure) I confirmed my address, expecting it to be out for delivery but it was just after another week later it finally arrived.”

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Posted 9 months ago

“My understanding was that Daikin are made in Australia. The unit delivered is made in Thailand!!”

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Posted 11 months ago

Hello Peter, I'm sorry to hear that there was a misunderstanding regarding the origin of your Daikin unit. While Daikin has manufacturing facilities in Australia, they also have manufacturing facilities in other countries, including Thailand. It's possible that the unit you received was manufactured in their Thai facility. Regardless of where the unit was manufactured, I hope that it meets your needs and that you are satisfied with its performance. If you have any concerns about your Daikin unit, please don't hesitate to contact the manufacturer or us for further assistance. Thank you- Airconditioning-Online

Posted 11 months ago

“Took around a month to have the air-conditioning unit delivered from original order date. Had to initiate contact to establish where the order process was up to. Once air-conditioning unit delivered, had installed and the unit system did not work. Apparently, a fault in the system requires us to claim repairs/warranty from Mitsubishi resulting in further delays.”

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Posted 1 year ago

Hello Keith, Good day and we hope that you are well. Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I have checked your order and discovered that your aircon was delayed because of supplier issues/backorder. We apologize that our service did not satisfy your expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you again and Stay safe.

Posted 1 year ago

“Worst experience I have ever had. Would recommend you shop elsewhere, even if you pay a bit more.”

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Posted 1 year ago

“I ordered an air-conditioner that listed as in stock online and it took two weeks and one day for it to be delivered. The unit was not shipped until two days before I received I ordered an air-conditioner that listed as in stock online and it took two weeks and one day for it to be delivered. The unit was not shipped until two days before I received it, very poor if you ask me!!!”

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Posted 1 year ago

“Cannot contact this company for tracking advice! Paid $7k for a few split systems a couple of weeks back and can’t get a response on where they are?”

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Posted 1 year ago

“The units don’t work. Complete waste of money. They are loud and do not perform. I purchased two at the same time and both are the same.”

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Posted 2 years ago

“The delivery timeframe was extremely poor and disorganised.”

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Posted 2 years ago

“Payed for an air conditioner and still waiting 4 weeks later. Shittest business ever.”

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Posted 2 years ago

“Made contact via Web pages. No response. Finally rang, booked appointment...service man didn't turn up and didn't ring. This happened twice. Finally someone came. I had to pay a service call. Couldn't give me satisfactory answer as to my problems. Quote for 3 replacement units (Toshiba). Found another local company....very responsive...Purchased Panasonic at similar cost. I effectively paid Air-conditioning Online to give me a quote”

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Posted 2 years ago

“Horrible experience. I purchased two units and the seller sent me the wrong control panels for both units. Now taking legal action as the seller denies any responsibility on the basis that the 'packaging', i.e. labels on the boxes were corrected, though the seller recognises sending me the parts that are not consistent with the manufacture specifications. Now I have the air con not functioning and the seller refuses to resolve the issue by replacing by the correct parts. Terrible experience. Do not recommend to any one. To also mention that this is is the third time that I bought from this seller from my recollection. In all previous case I had to face the same issue: Bought 2 air con units and one or both of them is not available and the seller offer them 'an old model' for the price of the latest model. Though as per the seller website it is in stock. Buyers be aware of this online seller. I would give less than one star if I could. In addition, the seller despite promoting have the product in stock..take ages to deliver. And worst in this last purchase given that the seller delivered the wrong product (control panels for two air con units) and refuses to replace for the correct ones.”

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Posted 3 years ago

“Not worth rating Would not recommend to anyone”

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Posted 4 years ago

Dear Bridgette, You placed the order on late afternoon on a Friday, one of our team members stayed until late only to process your order, as you needed urgently. Our terms and conditions estate delivery time can be up to 10 days, you wanted to pick it up and we had most of the items ready for pick up on the following tuesday, you asked on the last minute to change a system for you, which we did at not extra charge when the originally ordered system was on its way. We did free delivery to you for a few items. Due to your change we had a difference to give you back, we processed the refund and the bank accounts details you gave us were incorrect, we processed again the refund at no extra charge even though we had to pay due to incorrect bank account details given. Our team was trying to do everything they could to help you, we are sorry that after all the things we did for you, you still not happy. We hope you are enjoying your air conditionings systems. Have a great day.

Posted 4 years ago

Airconditioning Online is rated 4.4 based on 363 reviews