Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.49

4.5 Rating 466 Reviews

88 %

of reviewers recommend Airconditioning Online

4.5

Based on 466 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

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“Very helpful and great deals for air conditioning systems”

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Posted 2 years ago

“Slow on turn around, hasseled for pick up”

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Posted 1 day ago

“Great products, the best customer service.”

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Posted 2 days ago

Thank you for your wonderful review, Honorio. We’re thrilled you’re happy with the products and our customer service. If you need any further assistance in the future, we’re always here to help. Kind regards, Team Airconditioning Online

Posted 2 days ago

“They called me the day after I ordered to ask if someone would be home to receive the AC unit, but couldn't give a delivery date. They said they would call with the date before the delivery. The next day I received a call while I was at work from a truck driver asking for help unloading the 30kg carton from the truck. Fortunately I had a trolley at home and told the driver where to find it so he could move the carton to the front of my garage. He said he couldn't deliver it by himself without a trolly, which is fair enough as its very heavy. So no call from Airconditioning Online until weeks after the delivery asking if i received it. I guess the driver worked for the manufacturer (TECO), not Airconditioning Online.”

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Posted 3 weeks ago

Hi Max, we’re very sorry to hear about the delivery difficulties. This isn’t the experience we aim to provide. Thank you for your feedback and patience. We’d like to make this right. Warm regards, Team Airconditioning Online

Posted 2 weeks ago

“I cannot praise this company highly enough. I was sceptical as hadn't used them before but from ordering, explaining, answering questions promptly, then the follow up with making sure we knew where they were to be picked up from or also the paired pipe was being delivered. When I ordered it said delivery would be January 5th and I was happy with that but we had them before the 24th of December. Pick up in Toowoomba went smoothly.”

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Posted 3 weeks ago

Thank you for your wonderful review, Sue. We’re thrilled to hear you were pleased with the fast delivery and smooth pickup, and that our team answered your questions promptly. If you need any further assistance in the future, we’re always here to help. Kind regards, Team Airconditioning Online

Posted 2 weeks ago

“I ordered from Airconditioning Online because of the price. Having been told the item was in stock, I was concerned when the collection address was withheld and I was told that the time to process the order might be 10 business days. After complaining (the remote customer service was good), I was able to pick up the next day. So, a happy ending, but why couldn't I have been given the warehouse address immediately?”

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Posted 3 weeks ago

Thank you for your review. We’re glad to hear the remote service helped. The warehouse address wasn’t provided right away to avoid any inconvenience. We only release the address once the order is confirmed as ready for collection. This helps prevent unnecessary trips and delays. We’ll take your feedback on board to provide clearer stock and collection information upfront in the future. If you need any further assistance, we’re here to help. Kind regards, Team Airconditioning Online

Posted 3 weeks ago

“I had problems with the remote controller for my TECO airconditioner and intiallyb had difficulty finding the correct contoller on line. Once Aircondioning- Online realised my problems they provided me all the information I need to set up the purchase details. They guided me through the process and were very patient and very helpful.”

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Posted 4 weeks ago

Thank you for your fantastic review, Brian. We’re thrilled that you found the right controller and that our guidance made the purchase process easy and helpful. If you need any further assistance with your TECO air conditioner, we’re just a message away. Kind regards, Team Airconditioning Online

Posted 4 weeks ago

“Very Happy with the service that I received from the Sales Team especially Alex. They were very accommodating to my needs and would not hesitate to use them again.”

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Posted 4 weeks ago

Thank you for your fantastic review, Arthur. We’re thrilled that you’re happy with the service from our Sales Team, especially Alex, and that you would not hesitate to use us again. Kind regards, Team Airconditioning Online

Posted 4 weeks ago

“Great value and great service. Hassle free transaction +++”

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Posted 1 month ago

Thank you for your fantastic review, Nigel. We’re thrilled you had great value and a hassle-free experience with our service. Kind regards, Team Airconditioning Online

Posted 4 weeks ago

“Easy to order, very good price, quick delivery. Have already recommended to a friend.”

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Posted 1 month ago

Thank you for your fantastic review. We’re delighted to hear you found the ordering easy, were happy with the price, and that delivery was quick. We also appreciate your recommendation to a friend. Kind regards, Team Airconditioning Online

Posted 4 weeks ago

“Good service and helpful staff. Installation was fast and smooth, and the aircon works great. Definitely recommend 👍”

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Posted 1 month ago

Thank you for your fantastic review. We’re delighted to hear you had a fast, smooth installation and that the aircon is working great. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Airconditioning Online

Posted 1 month ago

“Great service, follow up calls and easy transaction.”

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Posted 1 month ago

Thank you for your fantastic review. We’re thrilled you appreciated the great service, follow-up calls, and easy transaction. We look forward to serving you again. Kind regards, Team Airconditioning Online

Posted 1 month ago

“Aircondioning online has a massive range of brands which are competitively priced. They arranged a local installer who did an initial site visit and planned location of outdoor unit, vents etc. Took some time to complete installation, but December is the busiest month for air condioning technicians. The unit has only been in for two days so can't comment on the performance in extreme weather but we are very satisfied with the entire process.”

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Posted 1 month ago

Thank you for your fantastic review, Mark. We’re thrilled to hear you were satisfied with the range, pricing, and the installer’s planning and service. We appreciate your understanding of December busy times and are glad the process met your expectations. Kind regards, Team Airconditioning Online

Posted 1 month ago

“Airconditioning Online provided an onsite vist with professional who gave us expert advice on the best air con options for our place- there was no guess work nor inexperienced advice from a salesperson as you would get at a major retail store. AND, best of all, we got an unbeatable price with prompt installation from a team that were super professional and knew their trade. We would definately use Airconditioning Online again without hesitation.”

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Posted 1 month ago

Thank you for your fantastic review, Anthony. We’re thrilled the onsite visit provided expert advice with no guesswork, and that you benefitted from a great price and prompt installation. We look forward to serving you again without hesitation. Kind regards, Team Airconditioning Online

Posted 1 month ago

“Easy purchase with a great saving. Definitely recommend & will purchase with them again.”

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Posted 1 month ago

Thank you for your fantastic review, Kylie. We’re thrilled you had an easy purchase and a great saving, and we appreciate your recommendation. We look forward to serving you again. Kind regards, Team Airconditioning Online

Posted 1 month ago

“Purchase went smoothly and I was kept updated from Air Conditioning Online through to delivery. Highly recommended thanks.”

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Posted 2 months ago

Thank you for your fantastic review. We’re thrilled you had a smooth purchase and were kept updated through to delivery. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Airconditioning Online

Posted 1 month ago

“I knew the brand and model I needed for a fully ducted system. After spending some time researching online I landed with Airconditioning Online, also saved $550 delivery by collecting from their Qld warehouse. From the start their communication was brilliant, regular updates and detailed instruction for collection. Even followed me up post collection to see if everything proceeded as planned. I highly recommend Airconditioning Online and will certainly be using them again.”

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Posted 2 months ago

Thank you for your fantastic review, Jon. We’re thrilled you found the right brand and model, and that our communication and collection process met your needs. It’s great to hear you saved on delivery and that you’d recommend us. We look forward to serving you again. Kind regards, Team Airconditioning Online

Posted 2 months ago

“Fast delivery and constant communication. Cannot fault them. Would use again and definitely recommend.”

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Posted 2 months ago

Thank you for your fantastic review, Chris. We’re thrilled to hear the delivery was fast and our communication kept you informed. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Airconditioning Online

Posted 2 months ago

“I have bought ten of these air cons from this company ,as they are competitive on there pricing and the units work excellent. I have placed them in our rental properties and commerical propertie. The company has excellent support system in place in case you have any question, Excellent customer service. We will only use this company from now on.”

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Posted 2 months ago

Thank you for your fantastic review, Sharon. We’re thrilled to hear you’re happy with the price, performance, and our support. We appreciate your continued trust and look forward to assisting you in the future. Kind regards, Team Airconditioning Online

Posted 2 months ago

“Great product, great service, happy with the whole process would buy from again highly recommended AAAAAAAA++++++++”

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Posted 2 months ago

Thank you for your fantastic review, Angela. We’re thrilled you’re happy with the product and the service, and that you’d choose us again. Your recommendation means a lot to us. Kind regards, Team Airconditioning Online

Posted 2 months ago

“Friendly and very helpful support on the phone, great supplier with best pricing, thanks guys”

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Posted 2 months ago

Thank you for your fantastic review, George. We're glad you found our phone support friendly and helpful, and that you appreciated our pricing. Kind regards, Team Airconditioning Online

Posted 2 months ago

Airconditioning Online is rated 4.5 based on 466 reviews