Airconditioning Online Reviews

Name: Airconditioning Online
Rating: 4.48

4.5 Rating 423 Reviews

87 %

of reviewers recommend Airconditioning Online

4.5

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Airconditioning Online 5 star review on 24th May 2025

Diane Dungey

Airconditioning Online 5 star review on 17th March 2023

Constantin

Anonymous

Anonymous // 01/01/2019

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“Very helpful and great deals for air conditioning systems”

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Posted 1 year ago

“Easy to deal with. Kept me informed throughout from purchase to delivery. Securely packed.”

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Posted 1 week ago

“Excellent”

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Posted 2 weeks ago

“It was all good thankyou”

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Posted 3 weeks ago

“Hard to source (elsewhere) wired controller easily found via your website. Thankyou for the prompt and excellent service.”

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Posted 3 weeks ago

“Everyone was very helpful. Ordered the 2 units and was able to pick them up in WA the next day”

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Posted 3 weeks ago

“I recently bought a Mitsubishi Heavy Electric split AC from Air-conditioning online. The price was reasonable when compared to other sellers. They were prompt to respond to my queries and provided a free delivery. The unit was delivered within the promised time and they followed up to ensure it was correctly delivered.”

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Posted 1 month ago

“Took a while to come and the pipes came without pre-made flares or fittings so… meh 🫤”

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Posted 1 month ago

“Purchased the Air Touch 5 temperature control units - great product & good service. Thank you”

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Posted 1 month ago

Thank you so much for your kind feedback. We're glad to hear you're happy with your AirTouch 5 and our service. If you ever need any assistance or have questions down the track, feel free to reach out. Thanks again for choosing us.

Posted 1 month ago

“Very bad experience, purchase was duplicated as card payment vanished during processing, tried to cancel order with 4 phone calls, was still not done, had to do it myself, then they had the cheak to charge me a fee. Only just got delivery details of the second unit after almost 2 weeks, I think these guys make their money out of the freight cost, exorbitant to say the least. Dosnt seem to be any communication amongst the various people I spoke with, different one every time. Still waiting for goods. Would recommend to all, stear clear.”

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Posted 1 month ago

Hi, Keith. Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to deal with the duplicated order, delays, and lack of communication. This is not the level of service we aim to provide. Please let us know your order number so we can review your case and to ensure that such issues are prevented in the future. If you would like to discuss this further or if there’s anything we can do to assist you, please don't hesitate to reach out to our customer service team directly. We appreciate your patience and understanding, and we hope to regain your trust.

Posted 1 month ago

“Item as described and prompt delivery.”

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Posted 2 months ago

Hi, Tim! Thank you for your kind feedback! We're glad to hear you were happy with the item and the delivery. We look forward to serving you again!

Posted 2 months ago

“Good customer service and the price is good as well.”

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Posted 2 months ago

“Very good to deal with”

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Posted 3 months ago

Hello,Geoffrey. Thanks for the 5-star review. We appreciate your support! 😊

Posted 2 months ago

“I am very happy to write a review.Wished that I had found AC Online at the beginning of my internet search for a Wall mounted Control Unit for my Mitsubishi Electric AC, rather than the end,it would have saved a lot of misinformation, time & frustration. The part was sourced,quoted & delivered within days & I was kept up to date via email with progress reports along the way.If need to do similiar again, I know where to go & with no hesitation.Thanks.”

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Posted 3 months ago

Hello, Andrew. Thank you for your kind words and 5-star review. If you ever need anything else in the future, we’re here to help.

Posted 3 months ago

“Excellent price an dservice, and timely arrival of system in Perth warehouse”

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Posted 3 months ago

Thank you. We're glad you were happy with the price, service, and timely delivery. We appreciate your support.

Posted 3 months ago

“accidently ordered only half the unit, team advised this and made it easy to credit payment to the complete system I needed. Item was not available locally so took a while to deliver to the courier warehouse, delivery charges were too high compared to the cost of the system”

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Posted 4 months ago

“Thank you to the lovely customer service representative that helped me. Incredible service.”

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Posted 4 months ago

Thank you so much for your kind words, Karla! We're thrilled to hear you had an incredible experience with our customer service team. We truly appreciate your support.

Posted 2 months ago

“Good response time, good installation, and good outcome.”

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Posted 4 months ago

“Very informative and easy to deal with company. They acted very professional and efficiently. Thank you”

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Posted 4 months ago

“Good price & helpful staff.”

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Posted 4 months ago

“This was the first time using air conditioning online. I found them to be very good on price and very prompt with their service. I would be very happy to use them again”

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Posted 4 months ago

Airconditioning Online is rated 4.5 based on 423 reviews